Margate, Kent
Job description

We are looking for Volunteers to support service users at the local Tinnitus Support Group with their preferred method of communication


The group currently runs from the Action on Hearing Loss, 129 Northdown Road, Cliftonville, Margate, Kent CT9 2QY.


This role requires a regular commitment of three hours once a month (the first Thursday of every month) from 1 pm – 4 pm

What will you be doing?

As Communications Facilitator Volunteer, you'll perform the following tasks:

  • Assist people who use the Tinnitus Support Group to fully engage within the group.
  • Assist people to express how they are feeling with tinnitus and to gain support from other group members.
  • To follow Action on Hearing Loss’ policies and procedures
  • To ensure that positive action is taken to support Action on Hearing Loss’ Equal Opportunity policy

What skills do you need?

Here's what we think could be beneficial:

  • Knowledge of, or willingness to learn about, issues affecting people confronting deafness, tinnitus and hearing loss
  • Understanding of British Sign Language and deaf awareness
  • A friendly and approachable manner
  • A sensitive attitude towards other people
  • Knowledge of data protection, record keeping and sharing of information

What support will you get?

We value your time and commitment and want to make sure you are enjoying volunteering with us.

In a recent survey 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.

Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

Here’s what our volunteers say!

“I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

What training is offered?

Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role.  This may include:

  • Training in Understanding Hearing Loss
  • Volunteers also have the opportunity to attend other training relevant to their role

What will you gain?

Our volunteers receive the following benefits:

  • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
  • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
  • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
  • Opportunity to try other volunteering roles locally with Action on Hearing if available


You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


You will be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

What next?

Thanks for taking the time to read these details. Ready to apply for this role? Excellent!

Please click on the 'Apply on Website' button below, to complete our online application form.

More about RNID

Action On Hearing Loss

In 1911 Leo Bonn, inspired by his personal experience of deafness, founded the organisation t... Read more

Posted on: 15 October 2019
Closed date: 04 December 2019
Job ref: JL-MRGT-COMMS-11/17
Tags: Social Care/Development, Practitioner

The client requests no contact from agencies or media sales.