Birmingham, West Midlands
Job description

Provide support on a regular basis to someone who is deaf or has hearing loss, offering friendship and support during activities and visits. We welcome applicants who are native BSL users, trained in BSL, or studying towards the qualification. This opportunity requires applicants to be over the age of 18.


Lysways Street, Walsall, West Midlands


Monday to Sunday and may be from 8.30 am up to 10pm. The length of each shift can vary from a few hours to a full day. We ask for a regular commitment, either on a weekly, fortnightly or monthly basis.

What will you be doing?
As Volunteer Befriender, you’ll perform some or all of the following tasks:

  • Spend time on a regular basis with someone who is deaf or has hearing loss, providing friendship and support
  • Support them during day to day activities, such as using public transport, visiting local facilities, leisure centres, deaf clubs, etc.
  • Support them to integrate with other people and participate in social settings
  • Monitor the number visits carried out and feedback to Volunteer Co-coordinator
  • Follow Action on Hearing policies and regulations

Why do we need you?
Our care and support services provide support to people who are Deaf and have additional complex needs and abilities. Our volunteers are a vital part of the team, helping the people we support to achieve their hopes, dreams and aspirations!

What skills do you need?
Here’s what we think could be beneficial:

  • Awareness and knowledge of diversity and human rights
  • Awareness of issues affecting people confronting deafness, tinnitus and hearing loss, and people who have learning difficulties and/or mental health support needs
  • Committed to the wellbeing of others, especially the older community
  • Friendly and positive attitude
  • Empathetic and active listener
  • Open-minded and non-judgemental
  • Ability to communicate clearly and effectively
  • Reliable, trustworthy and honestPreferably, at least Level 2 British Sign Language skills and knowledge or experience.

What support will you get?
We value your time and commitment and want to make sure you are enjoying volunteering with us.

In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer

Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

Here’s what our volunteers say!

“I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

What training is offered?
Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role.  This may include:

  • Training in Understanding Hearing Loss
  • Volunteers also have the opportunity to attend other training relevant to their role

What will you gain?
Our volunteers receive the following benefits:

  • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
  • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
  • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
  • Opportunity to try other volunteering roles locally with Action on Hearing if available

You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

You will be required to complete a DBS check (previously CRB), as your work will include working with vulnerable adults.

What next?
Thanks for taking the time to read these details. Ready to apply for this role?

Please click on the "Apply on website" button below.

More about Action on Hearing Loss
Action on Hearing Loss

Action On Hearing Loss

In 1911 Leo Bonn, inspired by his personal experience of deafness, founded the organisation t... Read more

Posted on: 03 September 2019
Closed date: 30 November 2019
Tags: Support Worker, Social Work

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