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Page 10 of 17
Brighton, Brighton and Hove
Job description

About Us

Possability People is a user led organisation that promotes independent living for all.

Possability People works towards equality by inspiring disabled people to identify barriers and define solutions.


What we need

To provide a frontline reception service to building users and Possability People Services by answering the telephone and emails, meeting and greeting visitors and processing bookings.


Things you can do

  • To provide a welcoming and accessible service that is flexible and independent.
  • To be responsible for the smooth running of the Montague House reception; including meeting and greeting visitors and staff in an appropriate manner, booking visitors in and out of the building and distributing car park permits.
  • Assist with administrative tasks such as database entry, filing and correspondence, mail-outs, sending out promotional/publicity material.
  • Responsible for incoming post, ensuring that the outgoing post is mailed at the end of the day.
  • Dealing with telephone, e-mail and face to face enquiries from members of the public, volunteers, community groups and staff, referring more complex issues to appropriate colleagues.
  • Taking accurate telephone messages and ensuring messages are passed to the correct member of staff.
  • To take bookings and hire out Shopmobility equipment to customers, using our online booking system. Letting the volunteer drivers know of any collections and deliveries.
  • To give instruction to customers on using Shopmobility equipment.
  • To deliver and/or equipment to and from central Brighton locations if appropriate.
  • Dealing with stationery deliveries.
  • To ensure that the policies and procedures are followed and at all times to recognise the Equal Opportunities policies.
  • Maintain confidentiality on all enquiries received and all information regarding any clients.
  • Attend internal and external training identified in conjunction with role and aspirations.


Who can help

Administrator, Office & Resources Manager and the Possability People Staff Team


Expected Commitment

We require support Monday to Friday, 9:00am to 5pm. We can be flexible with days and times but a commitment to regular slots each week is essential.  These slots can be 9:00 – 1:00 or 1:00 – 5.


What support and training is there for you?

 Each Volunteer will attend a group induction session with the Office & Resources Manager, in order to familiarise themselves with the overall working practices of the organisation and to prepare for their Volunteering role.

Volunteers will have 1:1s every three months with a member of staff and there will also be team meetings and get-togethers throughout the year.

Volunteers always have support from a member of staff and are made to feel welcome as part of Reception and Shopmobility.



  • An opportunity to offer your skills and experience.
  • The chance to build confidence, self-esteem and make a difference.
  • Access a range of free courses, including confidence building, computer courses, disability equality, customer services and more.
  • To work alongside other people to do things which you wouldn't or couldn’t do alone e.g. challenging discrimination, reviewing services, delivering training.
  • Join in debates and discussions about what needs to change for disabled people in Brighton & Hove.
  • To help yourself and other disabled people be properly included in your community, at work, at home, socially and in the wider world.
  • Join a team committed to better, more equal and inclusive public services.
  • Meet new people.
  • Learn new skills, develop your CV and gain work references.
  • Have fun!


Can you provide the following?

  • Confident telephone manner
  • A positive and enthusiastic demeanour 
  • Competent computer skills
  • Good organisational skills
  • Calm and supportive temperament
  • Empathetic to needs of service users without prejudice
  • Ability to maintain confidentiality
  • Reliability
  • Ability to listen and relay information with precision
  • A preparedness to make a regular time commitment.
  • A commitment to the provision of quality services and support for disabled people.
  • A commitment to the principles of equal opportunities for all service users.


Maybe you have done or have some of these?

These are some skills, knowledge and experience we are looking for. However, if you don’t have these don’t worry as we can offer training and development within these areas.

  • Some experience of working in an office/ administrative role.

Please note:

This role does not require any knowledge and or experience of a particular project or department.

Please do not worry about the tasks – a thorough induction will be provided with ongoing support and training.

All Staff & volunteer appointments are subject to satisfactory DBS Clearance.

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Posted on: 02 October 2019
Closing date: 31 December 2019
Tags: Admin
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