Luton, Luton
Voluntary (Expenses Reimbursed)
Job description

The purpose of the Volunteer Visitor (Befriender) is to visit an older person in their home in Luton, to provide companionship and support.

Tasks and Duties

  • To arrange with the client what time you will be visiting, to show up on-time and call the person you will be visiting beforehand to let them know you are on your way.
  • To be polite, friendly, courteous and respectful in the client’s home.
  • To talk with the client and plan among yourselfs what kind of activities you may want to do.
  • Activities could include:
    • Talking and providing company
    • Making a cup of tea
    • Escorting the client to do some shopping
    • Taking the client on a short walk around the corner
    • Sitting in the garden
    • Playing a game together or doing an activity you both enjoy
  • People usually commit to visiting one person for one hour a week but this is flexible and up to you and the person who you visit.
  • You must report back to the Wellbeing Supervisor immediately if you have any problems or spot a cause for concern (e.g. changes in the health of the client or safeguarding concerns).
  • Because you will be working with vulnerable adults, all successful applicants must complete a DBS check (paid for by Age Concern Luton) and undergo professional boundaries skills and safeguarding training. Ongoing training and guidance will be provided.

About You

Our ideal Volunteer Visitor will have a caring nature, strong communication skills, ability to work as part of a team and individually and be passionate about improving the lives of older adults. This position is suited for anyone who wants to make a direct difference to the lives and wellbeing of older adults and is also suited for anyone who has an interest in care and health.


Our existing Volunteer Visitors (Befrienders) describe this as an incredibly rewarding and fulfilling role. They enjoy knowing that their companionship is truly valued and in some cases being able to see a marked improvement in the confidence and wellbeing of their clients. Being a voluntary position, the hours are completely flexible so you can work times and dates that suit you. Where applicable, out of pocket expenses will also be reimbursed (e.g. petrol). By joining Age Concern Luton, you will be part of a wonderful community of people and will meet a range of people from office workers, to other volunteers and older adults who work and live in the community. At Age Concern Luton, we value our Volunteers and are committed to making the best experience for you. We listen to your needs and can offer additional training and guidance where needed. We acknowledge how much your contribution helps the quality of life for older adults and host various volunteer-focused events such as the “Volunteer Tea Party” which is hosted by Age Concern Luton once a year as a thank you to all the Volunteers for their hard and valued work.

Further Information

If you are passionate about making a difference in the lives of people and would like further information on this role or others, please contact Effie Assan.

More about Age Concern Luton
Age Concern Luton

Age Concern Luton (ACL) is Luton’s largest charity working with older people and has been helping older people and their carers get the s... Read more

Posted on: 10 October 2019
Closed date: 08 January 2020
Job ref: Volunteer Visitor (Befriender)
Tags: Support Worker, Social Work

The client requests no contact from agencies or media sales.