Befriender

Make a difference by providing company and conversation to an older person in Croydon. Our Befriending service supports older adults by alleviating loneliness and isolation, supporting independence, and increasing self-confidence, by making weekly or fortnightly visits to a client living in the borough of Croydon.

Befriender - In Person

Duties:
• Providing companionship to clients in their home, sharing a cup of tea
• Other activities mutually agreed by both the volunteer and client, such as reading together, or helping with post, and within the Befriending Programme’s guidelines
• Maintaining records of client visits and sending those to the Befriending Coordinator on a regular basis
• Accompanying client out for a walk or to the shop if they are sufficiently able
• Accompanying client to weekly activities or social clubs to support client’s
independence
• Escorting clients to GP/hospital appointments as needed
• Adherence to Age UK Croydon’s policies and procedures, including Confidentiality and Safeguarding
Skills Required:
• Good listening and communication skills
• An open-minded and non-judgemental attitude
• An understanding and awareness of issues faced by older adults
• Ability to maintain professional boundaries

Befriender - Telephone

Duties:
• Providing companionship to clients by telephone for a chat
• Maintaining records of telephone calls to clients and sending those to the Befriending
Coordinator on a regular basis

Skills Required:
• Good listening and communication skills
• An open-minded and non-judgemental attitude
• An understanding and awareness of issues faced by older adults
• Adherence to Age UK Croydon’s policies and procedures, including Confidentiality and
Safeguarding
• Ability to maintain professional boundaries