Wandsworth, Greater London
Job description

Would you like to be part of a local, independent charity that supports older people in Wandsworth?

We are looking for reception volunteers to support our first contact staff at our office in Old York Road, Wandsworth.You will play a key role in creating a great first impression, greeting our visitors, answering the telephone and dealing with enquiries. You’ll be part of a friendly and caring team who work together to ensure that older people can ‘Age Well’ in Wandsworth.

Reception shifts are either 10.00- 13.00 or 12.30 to 15.00 and the minimum commitment is once a week (although more days would be beneficial) for 6 months, including school holidays. Our office is open Monday to Thursday only.

Key responsibilities

  • Meeting and greeting visitors to the office
  • Answering telephone calls, transferring them or taking messages for staff
  • Dealing with enquiries either using available information, passing to a staff member or logging for a staff member to deal with when available
  • General maintenance of the reception area to ensure a welcoming environment for visitors and adequate literature on display
  • Carrying out admin duties as needed by first contact team

Skills & attributes

  • Confident and Friendly
  • Good communication skills
  • Excellent time-keeping
  • Note-taking skills
  • Patient and sensitive to the concerns of older people
  • Understanding of the need for objectivity, impartiality and confidentiality​

Knowledge, training & qualifications

  • IT-literate desirable
  • Knowledge of Microsoft Office

Benefits for our volunteers

  • Free safeguarding training
  • A friendly and supportive team
  • Giving back to your local community
  • Valuable work experience for your CV

Age UK Wandsworth is committed to safeguarding and all volunteers are required to undergo reference and DBS checks.

Posted on: 23 July 2019
Closed date: 21 October 2019
Job ref: Reception volunteer
Tags: Admin, Advice, Information

The client requests no contact from agencies or media sales.