Volunteer Receptionist
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a people-person looking for a way to use your skills to support your local rescue and rehoming centre? We are looking for friendly faces to add to our brilliant reception team, greeting supporters, handling enquiries and making all visitors to Bath Cats & Dogs Home feel welcome.
This is an exciting new volunteer role for the charity and having taken on two fantastic Volunteer Receptionists earlier this year, we are keen to grow our small but mighty team!
Our volunteer requirement for this role is Tuesdays-Sundays 10am-1pm or 1pm-4pm. We require volunteers to make a weekly commitment of at least 6 months.
About the Role:
Volunteer Receptionists are the first point of contact to all visitors to BCDH. This could be members of the public looking to hand over their pet, add to their family or hoping to pop in to have a look at the animals. They also handle general enquiries via telephone and email. Your tasks may include:
- Greeting volunteers and supporters upon arrival for appointments; handling walk-in enquiries and organising external contractors in a friendly and efficient manner.
- To assist the Customer & Facilities team with any general administration.
- Processing payments for adoptions, stray dog claims and vet visits.
- Processing donation payments, ensuring to follow Gift Aid processes.
- Receiving and sending post.
About You:
You will be an outgoing and approachable animal lover ideally with experience of front-of-house roles. However, full training will be provided, so an organised people-person would also be an ideal candidate. An interest in how animal welfare charities operate is key as you will often be the first point of contact for supporters who have lots of questions about the rehoming process!
Ability to communicate effectively in person, on the telephone and via email is crucial, as well as being able to manage your emotions and remain calm during difficult situations.
You will be answering queries from external contacts via email as well as managing post, so it is important that you understand the need for privacy and confidentiality.
Registered Charity
51 - 100
Through advice and support in the community, to rescue, rehabilitation and rehoming at our centre, we positively transform the lives of pets.
The client requests no contact from agencies or media sales.
