Job description

Refugee Support Food Support Volunteer

Location: Tilbury Centre, RM18 7DA

Commitment: This role requires volunteers who are available for 1 session a week on Monday afternoon, Monday evening or Tuesday mornings

Volunteers are required to have a valid UK driving licences and access to their own vehicle

This role is to collect food from local supermarkets on Monday afternoon (before 6 pm) and evening (8:30 pm - 9.30 pm ) and Tuesday mornings (9 am - 10 am). The food is donated and we collect to give out at our drop in on Tuesday mornings.

About the role

As a Food Support Volunteer, you would contribute to the welcome and ongoing support provided to Asylum Seekers and Refugees, responding to the destitution and isolation many experience.

About the Team

We use kindness to help those in crisis.

Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes these people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help.

We're a diverse, busy team dotted all over the country who share the common goal of doing what we can to make refugee lives that little bit brighter. From providing emotional support to reuniting families, we're committed to helping as many people as we can in as many ways as we can. Seeing the look on someone's face when they are put back in contact with a partner, parent, or child, that they thought they'd never see again is simply priceless.

About the person

You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any technical requirements. Also, someone who is:

  • A good communicator and empathetic about the situation and needs of refugees
  • Knowledge and ability to adhere to Health and Safety regulations regarding Hygiene and Safe handling.
  • A welcoming and friendly manner
  • Knowledgeable about conflict and migration issues and sensitive to cultural issues, including those relating to gender
  • Able to use emotional support skills in a calm and responsible manner
  • Personally resilient as you may need to deal with difficult or challenging situations
  • Able to keep the service user at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes.
  • Able to speak English; plus, knowledge of a foreign language would be useful (particularly one used in the current local refugee population)
  • Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy

Tasks included in this Role:

  • Assisting with collecting and sorting of food from donors
  • Assisting the project coordinator to distribute donated food to beneficiaries at a centre
  • Assisting with the preparation and distribution of hot food at a drop- in centre
  • Assisting the project coordinator to administer the safe storage of food
  • Identifying and responding appropriately to safeguarding and protection issues with vulnerable clients, including children and vulnerable adults.

There may be other tasks specific to the location in which you are volunteering. These will be covered in the additional information supplied to you by the Refugee Support project in which you are volunteering.

What We Offer

  • Access to relevant in-house training and development opportunities, including British Red Cross intranet site and e-learning facility
  • A full induction, support and supervision throughout your volunteering period
  • Valuable exposure to the work of the Red Cross in the UK and around the world
  • Reimbursement of reasonable out-of-pocket expenses when on duty
  • Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation.

Additional Information

We value the energy and enthusiasm that young people bring to this role. Anyone can volunteer with the Red Cross from the age of 15. An individual risk assessment, parental consent and safeguarding considerations will be required for those aged 15 - 17.

Here's a little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our goal is to connect human kindness with human crisis.

We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

Connecting human kindness with human crisis

More about British Red Cross
British Red Cross

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Posted on: 13 December 2019
Closed date: 11 January 2020
Job ref: REQ0000027BR
Tags: Vocational/Services