International Family Tracing Caseworker Volunteer
Could you help us in restoring family links between separated families? If so we are looking for you
About the role
As a caseworker volunteer you will assist with the delivery of the British Red Cross International Family Tracing Service in the UK. You will be undertaking sensitive and comprehensive interviews by phone and in person with service users, using interpreters where appropriate. You will carry out local searches using the information available to look for a sought person(s) in the UK. You will be maintaining thorough and accurate case records via the service database. This is a challenging role, both technically and in terms of dealing with distressed clients: it requires a long-term commitment to build up these skills.
About the Team
In these situations, communications often break down and families become separated. As a result, people do not know where to turn to find a missing relative or how to get a message to them. Knowing what happened to family members left behind or who have migrated around the world is vital. Our team at the British Red Cross is dotted around the country and shares the common goal of restoring family links.
We're looking for someone who is:
- Experienced in face-to-face client work and/or casework, demonstrating excellent communication and proven listening skills
- Knowledgeable about conflict and migration issues
- Able to respect confidentiality of service users at all times and remain responsive to their specific needs, adhering to the confidentiality policy where risks to the service user or others are identified
- Experienced in supporting people in distress - in a personal or formal context
- Able to work independently as well as part of a team
- IT literate and able to proficiently use the International Family Tracing database (with training).
- Competent working with complex and detailed personal information, demonstrating good attention to detail.
- Able to use emotional support skills in a calm and responsible manner
- Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy
Must undertake a DBS/PVG/Access NI check to the appropriate level.
Tasks included in this Role:
- Undertaking sensitive and comprehensive interviews with service users, using professional interpreters where appropriate
- Analysing the information provided by the service user, along with specific up-to-date information and knowledge of the country where contact is required, then offering the tracing or message service, if appropriate
- Working sensitively with unaccompanied and separated children in accordance with Red Cross internal guidance
- Carrying out local searches (in pairs) and research to find a sought person in the UK
- Signposting service users who cannot be helped by our service to other organisations
- Keeping thorough and accurate records on the International Family tracing service case management database