Refugee Support Admin Volunteer
About the role
As a Refugee Support Admin volunteer you would be helping the Refugee Support Team as they support refugees and asylum-seekers to adjust to life in a new country and access vital services.
About the Team
The Red Cross has a long tradition of providing practical and emotional support to vulnerable refugees and asylum seekers in the UK. Our Refugee Support work with thousands of beneficiaries every year in around fifty different towns and cities enabling people to draw upon their own strengths to withstand crisis and rebuild their lives.
We support refugees and asylum-seekers in a range of ways, from providing emergency provisions for those facing severe hardship to giving advice on how people can access services to which they are entitled. These services are provided in a safe and welcoming environment. None of this important work would be possible without the skill and enthusiasm of volunteers helping in a variety of ways.
More details of our work with refugees can be found on the Red Cross website: www.redcross.org.uk/refugees
About the person
You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any technical requirements. Also someone who is:
- A good communicator and empathetic about the situation and needs of refugees.
- Able to keep the service user at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes.
- Knowledgeable about database systems.
- Able to speak good English; plus knowledge of a foreign language would be useful (particularly one used in the current local refugee population).
- Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy.
Tasks included in this Role:
- Assisting the Refugee Support project coordinator with setting up activities
- Creating information packs or collating resources for the department and service users
- Helping with record keeping and other administrative tasks
What We Offer
- Access to relevant in-house training and development opportunities, including British Red Cross intranet site and e-learning facility
- A full induction, support and supervision throughout your volunteering period
- Valuable exposure to the work of the Red Cross in the UK and around the world
- Reimbursement of reasonable out-of-pocket expenses when on duty
- Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation
About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
We are part of the global Red Cross and Red Crescent humanitarian network and we refuse to ignore people in crisis.
Young People and This Role
We value the energy and enthusiasm that young people bring to this role. To volunteer for this role you must be aged 16+. However (subject to a risk assessment, safeguarding requirements and parental consent) those aged 15+ can be involved in a variety of activities such as promoting the service, supporting service volunteers and undertaking training.
We value the skills and experience that people bring to the organisation. We will work with you to look at your knowledge and skills and help make an assessment about which elements of the learning for your role you will need to complete with us and recognise where you may already know all that you need to confidently and safely carry out your duties. We want to try and make sure that you get all the training you need, no more and no less.
The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
Refusing to ignore people in crisis