Refugee Support Admin Volunteer
About the role
As a Refugee Support Admin volunteer, you would be helping the Refugee Support Team as they support refugees and asylum-seekers to adjust to life in a new country and access vital services.There may be administrative duties needed to support casework, (such as telephone calls letter writing or referring) as guided by the case/ project workers Business critical back office support, enables us to monitor and evaluate our work to ensure we are needs led and user focussed.
About the Team
We use kindness to help those in crisis.
Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes these people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help.
We're a diverse, busy team dotted all over the country who share the common goal of doing what we can to make refugee lives that little bit brighter. From providing emotional support to reuniting families, we're committed to helping as many people as we can in as many ways as we can. Seeing the look on someone's face when they are put back in contact with a partner, parent, or child, that they thought they'd never see again is simply priceless.
About the person
You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any technical requirements. Also someone who is:
- A good communicator and empathetic about the situation and needs of refugees.
- Understanding of GDPR regulations or willingness to learn.
- Able to keep the service user at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes.
- Knowledgeable about database systems.
- Able to speak good English; plus knowledge of a foreign language would be useful (particularly one used in the current local refugee population).
- Able to commit time and assist us (predominantly) between 9 -5, Monday to Friday.
Tasks included in this Role:
- Assisting the Refugee Support project coordinator with setting up activities
- Creating information packs or collating resources for the department and service users
- Helping with record keeping and other administrative tasks
- Filing, taking phone calls, mailshots, data entry, research, volunteer rotas, minutes at meeting, arrangement of interpreters.
What We Offer
- Access to relevant in-house training and development opportunities, including British Red Cross intranet site and , e-learning facility and 'Fuse' (our online platform where you can access a range of engaging bite sized pieces of learning to support your personal development.
- A full induction, support and supervision throughout your volunteering period
- Valuable exposure to the work of the Red Cross in the UK and around the world
Young People and This Role
We value the energy and enthusiasm that young people bring to this role. To volunteer for this role you must be aged 16+. However (subject to a risk assessment, safeguarding requirements and parental consent) those aged 15+ can be involved in a variety of activities such as promoting the service, supporting service volunteers and undertaking training.
Here's a little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.
From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our goal is to connect human kindness with human crisis.
We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
Connecting human kindness with human crisis