Job description

Shop Volunteer
Location: Falmouth

Opening Hours: Mon-Sat 9-5, Sun 10-4

Commitment: You can get involved as much or as little as you like!

Are you the face of British Red Cross fundraising?

Our shop volunteers are the first point of contact for customers when they enter our shops, providing a warm welcome, a helping hand, and driving donations.

Being a volunteer is a unique experience where you can gain and enhance various skills, meet lots of new faces every day, and have a say in how the shop looks and feels. Your efforts will help us raise as much money as possible to help those in crisis.

You'll be perfect for this role if

You're interested in gaining experience in the retail sector. You'll be gaining valuable experience in customer service and visual merchandising, which are highly transferable workplace skills. While developing your abilities, you'll be meeting and engaging with a wide range of people from various backgrounds.

You'll possess excellent interpersonal, communication, and teamwork skills and be comfortable working alone and unsupervised as required.

We won't just leave you to it - you'll get support to develop your retail skills through our in-house retail Volunteer Journey training and our e-learning facility so you can represent the British Red Cross with confidence.

As a Shop Volunteer, no two days are ever the same.

Day to day, you'll be:

  • Serving customers on the tills, cash handling and proving an excellent customer experience
  • Unpacking and pricing stock when required
  • Designing attractive shop and window displays
  • Keeping the shop tidy, clean and well organised
  • Interacting with the public

Please click to view the full role description

What You'll Get

  • Retail experience and the chance to enhance your skills/CV
  • Full support on your volunteering journey from our friendly team
  • The opportunity to make a difference to the lives of the people we support
  • 20% discount on in store purchases

About us

Here at the British Red Cross, our goal is to help anyone, anywhere, get the right support for them when crisis strikes. We are part of the world's largest humanitarian organisation, and with the support of our volunteers have helped thousands of people. Our goal is to connect human crisis with human kindness.

Helping people in crisis begins at your local charity shop.

Our Shops are full of gifts, clothes, and even the odd vintage gem. Our teams are passionate and bright and love providing a warm welcome.

We aim to serve every customer with a smile and to make sure everyone that visits us has a great experience. We're always aware that every penny raised in our little shop goes straight to helping someone in crisis.

Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation, and one of our 13 million volunteers across the globe.

Connecting human kindness with human crisis

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Posted on: 18 February 2020
Closed date: 17 March 2020
Job ref: REQ0000028OP
Tags: Vocational/Services