London, Greater London
Job description

Carers Network are set to launch a new project called Carers Cuppa at two hospitals in the Royal Borough of Kensington and Chelsea- Royal Marsden and Royal Brompton Hospital from 20th August.  We have proposed to each hospital to have designated “Carers Cuppa” table/s within the hospital cafés, offering a place to support unpaid carers of the sick and disabled. These tables will clearly indicate they are ‘Carers Cuppa’ tables.


Those sitting at these tables will know that they are in a designated support area for unpaid carers where they can sit, talk, take a break/refreshment while meeting others in a similar position, whilst also having access to volunteers from Carers Network who will ‘man’ the tables at certain times during the week.


The project is of cost to the participating hospitals, can provide a hub for unpaid carers who can network with others in a similar position; as well as potentially reduce the emotional strain on overworked ward staff from stressed carers who are worried about their loved ones.


The role

  • Volunteers will informally drop by to offer their advice and support throughout the week

  • Reaching out to ‘hidden carers’ who are unknown to Carers Network and facilitating referrals to our organisation

  • Logging the number of conversations with hospital users

  • Discussing our projects with unpaid carers visiting loved ones in the hospital, and promoting our services when appropriate

  • Being empathetic and offering emotional support



Person specification


  • An ability to be empathetic and listen to others who may be undergoing an emotionally draining experience looking after a sick friend or relative

  • Patience and a willingness to engage with unpaid carers to help their emotional burden

  • Honest and genuine whilst looking to refer unpaid carers to our services

  • Trustworthy and the ability to work autonomously through attending the hospital and manning the table at agreed times

  • Working closely with the Volunteer Development Officer by reporting on number of referrals and logged conversations


Posted on: 10 July 2019
Closed date: 23 July 2019
Tags: Advice, Information, Advocacy