L32, Liverpool

Voluntary

About the organisation

Citizens Advice Knowsley provides free, impartial, independent and confidential advice to residents of Knowsley.  This means that we are n... Read more

Job Description

About Citizens Advice Knowsley

Volunteering with Citizens Advice Knowsley offers people the opportunity to provide valuable support to members of the community. We have a diverse range of roles available that you can choose to apply to.

Volunteering can have many benefits including improving employability, acquiring new confidence, and the satisfaction of helping people in the community.

What we are looking for?

We are looking for enthusiastic people who are able to offer from 8 up to 30 hours a week, advising on a number of enquiry areas, through our telephone advice service.

Practical Considerations

We are looking for people who have a desire to use skills and knowledge for a ‘good cause’, enjoy social contact – being with other people and are committed to personal development – learning and using new skills, building self esteem. We are looking for somebody local but we are able to pay out of pocket travel expenses.

This role will be based in our new office in Kirkby town centre.

This is a diverse and demanding role, similar to that of an adviser, but carried out within our telephone and digital service. As part of a dedicated team you will help to answer telephone calls and emails received from our clients, using questioning skills to efficiently diagnose the help they require. Where the client can be assisted with information, you will provide and explain this. Where the matter is more complex, you will need to refer or signpost to an appropriate source of help. We provide all Telephone Assessors with training, which helps to develop the skills needed to deliver an excellent level of service to clients.