Bristol, South Gloucestershire
BS37, Bristol
City of Bristol
Voluntary, Up to 2 days per week
Job description

Purpose of the role

  • To help provide an effective and efficient advice service to members of the public
  • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Main duties and responsibilities may include:

  • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
  • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
  • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
  • Completing clear and accurate case records
  • Recognising the root causes of problems and participating in taking appropriate action
  • Keeping up to date on important issues by attending the appropriate training and by essential reading
  • Attending team meetings.

Personal skills and qualities that an Adviser needs:

  • A commitment to the aims and principles of the service
  • Excellent communication skills
  • Being open and approachable
  • Ability to communicate clearly both orally and in writing
  • Ability to sift through information and extract what is relevant
  • Basic mathematical skills, including percentages
  • Respect for views, values and cultures that are different to their own
  • An understanding of why confidentiality is important
  • Being open to using computers on a regular basis
  • A positive attitude to self-development and assessment
  • Ability to work as part of a team

Ability to recognise their own limits and boundaries in the role.

DURING THE PERIOD OF TRAINING YOU WILL NEED TO BE AVAILABLE ON WEDNESDAY AND A HALF DAY ON EITHER TUESDAY FOR FRIDAY.

THE NEXT TRAINING COURSE IS DUE TO START MID NOVEMBER

Additional documents
Application Form (.doc)
Job Desc & Person Spec (.doc)
Application Form Guidance Notes (.doc)
Organisation Structure (.pdf)
Check commute
Starting Address
Destination
Mode of transport
Posted on: 14 October 2021
Closing date: 14 November 2021
Tags: Advice, Information

The client requests no contact from agencies or media sales.

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