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Remote Volunteer Family Support Worker National Helpline

Remote
Unpaid role, expenses not paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.

Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.

We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour. 

We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. 

You need to be a UK resident.

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation. 

We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.

You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.

Remote Call Taker Training Dates:

 

November training dates:

Module 1 – Monday 4th November

Module 2 – Wednesday 6th November

Module 3 – Monday 11th November

Module 4 – Wednesday 13th November

Module 5 – Monday 18th November

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Posted by
Family Lives View profile Organisation type Registered Charity Company size 0
Posted on: 13 September 2024
Closing date: 12 October 2024 at 23:59
Tags: Advice / Information, Social / Support Work

The client requests no contact from agencies or media sales.