About the opportunity
Being part of the volunteer team at Healthwatch Ealing – the independent consumer champion
created to gather and represent the views of patient and the public – you will play a role at
both local and national level to make sure that people experiences of health and social care are
taken into account.
Service evaluations are an integral part of our activity, placing as they do, service users,
patients and care home residents at the heart of assessing quality of service delivery. Effective
observation of service provision and evidence based reporting of the quality of care delivered in
various settings is a powerful means of influencing standards.
“Enter & View” is the opportunity for Authorised Representative to:
Go into health and social care premises to see and hear for themselves how services are
- Observe the nature and quality of services (observation involves all the senses)
- Collect the views of service users (patients and residents) at the point of service delivery
- Collect the views of carers and relatives of service users
- Collate evidence-based findings
- Report findings and associated recommendations (good or bad) to providers and
commissioners, Care Quality Commission, and any other relevant partners
- Develop insights and recommendations across multiple visits, to inform strategic decision
making at local and national levels
What are the tasks?
- Attend training to become an Authorised Representative
- Undertake 2 monthly Enter & View visits for a minimum period of 6 months
- Undertake surveys with patients during visits and write up results to feed into reporting
- Participate in bi-monthly planning group meetings
- Planning group sessions take place before each visit. These are approximately 2 hours
every two months in Southall, according to availability
This role can be fit to suit your free time, the number of site visits will depend on availability of the volunteer – as agreed with
Healthwatch Ealing staff. We will normally undertake 2 visits per month, each lasting approximately 4 hours.
About Healthwatch Ealing
Healthwatch Ealing is the independent consumer champion created to gather and represent the views of the public. It plays a role at both local and national levels to make sure that your experience of health and social care are taken into account by the service providers.
We are responsible for:
• Enable people to share their views and concerns about health and social care services in Ealing
• Help to build a picture of where services are doing well and where they can be improved
• Provide authoritative, evidence-based feedback to organisations responsible for commissioning or delivering local health and social services
• Work with clinical commissioning groups and social care providers amongst others to help make sure that services are designed to meet local people’s needs.
What are they looking for?
To volunteer with us you must be:
- Aged 18 or over –if you’re under 18, there may be other opportunities available
- Committed to our values: Inclusive / Influential / Independent / Credible / Collaborative
- Tactful and diplomatic and sympathetic to others’ situation
- Possessing observational skills coupled with a desire to raise the quality of services
- Show consideration, sensitivity and respect to all, irrespective of background, culture, ethnicity,
age, gender or presenting issues
- Adhere to confidentiality rules
- Confident and have an enthusiastic manner
- Flexible attitude
- Dress appropriately, with a friendly approachable manner and good verbal communication and
- listening skills
- Basic IT literacy
Fluency in additional Languages
To be a resident of the Borough of Ealing
We value our volunteers and want to ensure that there are no barriers to volunteer
involvement. All out-of-pocket expenses, if required, will be reimbursed including expenses for
travel, and meals (if appropriate) and other pre-authorised expenses.