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Voluntary

Job Description

Want to help improve Health & Social Care services, but don’t know how to do
it? This is your chance!

Being part of the volunteer team at Healthwatch Ealing – the independent consumer champion
created to gather and represent the views of patient and the public – you will play a role at
both local and national level to make sure that people experiences of health and social care are
taken into account.

We speak to patients and local groups to find out what their health issues and priorities are, and
listen to people from every part of our community, across the Borough of Ealing. We collate
patient experiences anonymously, which feed into reports for health and social care
commissioners and providers (e.g. hospitals, GPs, care homes etc.) and summarise the main
themes and issues raised. We also make recommendations and ensure our partners respond to
reports stating how they are going to address any issues or concerns highlighted.

Patient Experience volunteer role is the opportunity to:
 Hold stalls at various locations (Ealing Hospital, universities, colleges, schools,
libraries, community centres etc.) and speaking carefully to patients and local groups in
the community to record their experiences.

 Attending wards / outpatient areas / specific events and carefully approaching patients
and their families/carers to record their experiences.

 Providing support to patients and their families/carers and listening carefully to their
feedback.

 When appropriate, signposting people to other organisations

This role can be fit to suit your free time
 We ask for a minimum of 2 hours a week, on a set day and time, for at least 3 months

Is this your first time as a volunteer? Yes? No? It doesn’t matter. We can offer
full training and support as needed

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