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Role Title: Volunteer Coordinator
Location: In field (Samos, Greece)
Reporting to: Team Lead / CEO
Hours: 36-40 hours a week / 5.5 days a week
Duration: Minimum 3 months
Benefits: Being part of a wonderful team and helping incredible projects find volunteers
Note: This is a volunteer role only
PURPOSE OF THE ROLE
The purpose of your role will be to manage elements of volunteering on behalf of the organisation for which you are recruiting volunteers. You will be assessing and meeting an organisation's needs through the recruitment, placement and retention of volunteers.
As a volunteer coordinator based in the field, you will be expected to hit the ground running, to recruit and coordinate independent volunteers looking to come out and support the refugee crisis in Greece, Serbia & Bosnia. You will be working closely with the project coordinator, and when the number of applications are high you will be supporting them to match and connect volunteers with the 40 plus projects we support, based on the volunteers skills and location.
You will be expected to be an ambassador for Indigo, promoting a happy, healthy and helpful volunteer experience for all. You will need to have a good understanding of the refugee crisis in this area and be able to signpost volunteers to key information and organisations.
As a volunteer coordinator, you will need to:
Manage the refugee/migrant project inbox by offering advice and information to volunteers and projects through email.
Drive people to complete the volunteer application form
Promote volunteering (on social media and other platforms) through the communication strategy and campaigns
Be responsible for the collection of volunteer stories and project testimonials
Develop and update the general information on the website, community channels and in email communication.
Use a CRM system (Salesforce) to process the volunteers information and availability ready for the project volunteer coordinator
Maintain databases and undertake any other ad hoc administrative duties
Collect and assess volunteer feedback / stories
Ensure appraisal forms are completed by projects and they fulfil Indigo’s criteria. Provide support with documents and advice where necessary
Build and maintain relationships with the grassroots project coordinators and wider community by organising networking and social events
Meet with projects where possible to establish good working relationships
Collect volunteer data to
Manage own time remotely
Manages change well
Exceptional communication skills
Strong organisation and planning skills
Enthusiastic about volunteering!
Able to manage own self care and promote to other volunteers / coordinators
Maintains calm under stressful situations
Managing inbox daily
Monthly written report to Help Refugees and CEO
Process application forms for volunteers to be placed through project coordinator
Complete Project Appraisal Forms
Develop and maintain positive relationships with projects
Goals individually set with Team Lead
Team goals already set for Dec 2019
Creating a cultural shift in volunteering
To make a difference to the lives of others in need by acting as an intermediary source which provides fee-free support for both volunteers and humanitarian projects. This in turn helps projects to flourish and deliver real impact to the communities they serve
Inspire and help more people to volunteer around the world
Support projects with their volunteer needs
Make volunteering more accessible by providing easy-to-access information and removing barriers such as big fees
Match the right volunteers to the right volunteering opportunities so that projects can meet and exceed their goals
Provide complete support for those on their volunteering journey
To revolutionise the voluntary sector so that all volunteering opportunities are easy to access, ethical, effective and efficient
Purpose, equality & courage
Live with purpose
Strive for equality