N1, London
Voluntary role
Job description

Volunteer Gift Shop Manager

Role hours:

  • 4-5 hours per week on either a Wednesday, Thursday or Friday, plus a full day in March for stocktake. 


Role purpose:

The museum shop is an important part of what we offer our visitors.  We have an authoritative shop, inspired by London’s canals and waterways and may be viewed as a destination in its own right.  The shop management is divided into 2 roles: gift shop manager and book shop manager.  We use an EPOS (Electronic Point of Sale) system to manage our stocks and sales and every year in March we undertake a stocktake.


Key tasks:

Using the EPOS computer system, the gift shop manager will be required to:

  • Take regular computer sales reports and place orders with suppliers accordingly to maintain stocks
  • Select new products as appropriate to the museum
  • Unpack and check deliveries for addition to shelves or stock cupboards
  • Enter incoming stock on the computer system
  • Spot opportunities for increasing sales and gift promotions within the gift shop
  • Maintain attractive presentation of shelves for optimum sales
  • Help to promote ‘in house’ merchandise
  • Present range to other volunteers to enable them to effectively sell to visitors



Training and support:

There will be full training provided on how to use the EPOS system.  Additionally, the Museum offers comprehensive induction and training to all volunteers in core areas including:


  • Visitor Engagement
  • Customer Service
  • Health & Safety
  • Accessibility in Museums
  • Child Protection
  • Retail Skills (including using the till)


What skills and qualities do you need?

  • An interest in retail and an eye for spotting potential new best-selling lines
  • A good standard of written and spoken English
  • Confidence and proficiency with using computers and software
  • Previous experience of using EPOS systems is preferable, though not essential
  • Accuracy and attention to detail
  • Good communicator with a confident telephone manner
  • Team worker, and able to get on well with other volunteers
  • Interest in London’s canals and waterways
  • Previous retail experience is preferred, though not essential


If you have an interest in canals/waterways and London industrial history, that is very welcome but by no means essential!


Benefits to you

  • Learn about the history of London’s canals, the people who lived and worked on them, and their place in the industrial revolution, as well as the ice trade and history of the building
  • Meeting new people and having opportunities to socialise with fellow volunteers at events – you will be a part of a community of over 70 volunteers of all ages and backgrounds
  • Build your experience of working in museums, heritage and visitor engagement
  • Develop your skills in retail, customer service, team work, communication and other key workplace skills
  • Opportunities for further involvement with the museum – including archiving and collections care, events, administration, education and guiding walks and boat trips.
  • Free entry to the museum and museum events, 10% off in our shop, discounted venue hire and 50% off museum entry for up to 4 friends and family at a time
  • References can be given for all volunteers who volunteer regularly for 6 months or more 



We want to make sure that everyone who wants to can volunteer without being out of pocket. We are happy to reimburse the following (receipts must be provided):


  • All volunteers who volunteer for 4 or more hours on site over the lunchtime period (11am-2pm) can claim up to £3.50 in food expenses
  • Travel to and from the museum


Accessibility and diversity policy:

We strongly welcome applications from volunteers of all backgrounds to take part in our work of sharing London’s canal heritage with the public. Our museum galleries are accessible to those with limited mobility and users of wheelchairs, and we are very happy to make all reasonable adjustments to ensure that someone can volunteer with us. For more information about the accessibility of the museum, please visit our website.


Posted on: 09 July 2019
Closed date: 09 August 2019
Tags: Admin, Retail

The client requests no contact from agencies or media sales.