Patient and Family Experience Volunteer - Newcastle Hospice

Join Us in Making a Difference

No weekend commitments required.

WHAT YOU WILL BE DOING

As a volunteer, your key tasks will include:

• Speak with patients and families over the phone to complete surveys about their experiences with our care.
• Accurately document feedback, capturing as much as possible in the person’s own words.
• Input feedback into our online database and, if comfortable, analyze data to identify themes and trends.
• Inform patients and families how their feedback helps us improve services.
• Address any concerns and relay positive feedback to our staff and volunteers.
• If comfortable, conduct semi-structured interviews to understand people’s lived experiences of dying, death, and bereavement.

WHAT YOU NEED

• Excellent communication, listening, and people skills.
• Warm, friendly, and sensitive approach to dealing with people.
• Understanding of confidentiality importance.
• Empathy and understanding of end-of-life care issues.

WHAT YOU WILL GAIN

• Enhance your skills in a respected charity environment.
• Receive comprehensive induction, training, and supervision.
• Agreed reasonable out-of-pocket expenses covered.

WHAT WE ASK OF YOU

• Provide two references from non-family members and other relevant documents.
• Adhere to all the charity’s policies and guidelines.
• Complete induction and any role-related training.
• Complete mandatory training and renewals as requested.

Join a Compassionate Team

Marie Curie is dedicated to safeguarding and promoting the welfare of patients and their families. We treat all volunteers with fairness and respect and do not discriminate based on disability, ethnicity, marital status, pregnancy or maternity, gender, sexual orientation, religion or faith, or gender reassignment. We will only consider age if necessary to safeguard our volunteers and service users.