Milton Keynes (On-site)
Expenses paid
Voluntary, Flexible hours
Actively Interviewing
Job description


Our “Telephone Gallery”, part of the BT Connected Earth scheme, holds many delights for enthusiasts and the general public alike: old exchanges, a range of switchboards, several hands-on telephone and telegraph items are set up and functioning. Preserving these exhibits for the future by repairing and maintaining artefacts and fixtures is down to our Telecommunications Team.

This back of house role is for you if you are interested in historic artefacts – especially telecommunication systems and are a good team worker.


Milton Keynes Museum was formed in 1972 by local people determined to preserve the area’s heritage in the face of the development of Britain’s biggest New Town. Housed at Stacey Hill Farm, Wolverton, the museum had developed into a local attraction by the 1980s. Renamed Milton Keynes Museum in 1989, the museum tells the story of Milton Keynes and the surrounding area through the 19th and 20th centuries, focusing on Victorian home life, farming, communication and transport. It is an award-winning community-run heritage site with a unique approach to volunteering.

Purpose of Role

Under the direction of the Team Leader and the Volunteer Officer there are several tasks that are carried out:

  • Completing routine and emergency repairs to equipment and fixtures
  • Optional: To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service at all times

Key elements

After relevant training has been provided:

  • Acquire and collate Communication artefacts, researching their context and function
  • Restore and maintain Museum artefacts in full working order
  • Create accessible interpretation for items and displays
  • Demonstrate, explain and oversee the use of the working display items
  • Optional: Present, instruct and inform visitors of all ages and backgrounds about the Museum and collection
  • Optional: Optional: Operate Museum artefacts and assist and instruct visitors when handling collection items

Your profile

What we are looking for:

  • Interest in the museum, its historic collections and its ongoing story
  • Interest in the history of communication
  • Ability to work as part of a dedicated team and individually
  • Common sense and initiative
  • Prepared to do hands-on work
  • Previous experience as telephone, electrical or general engineer desirable
  • Research, creative and teaching skills are desirable
  • Good communication skills to engage with people of all ages and from all walks of life are desirable

Training & Induction

  • Full induction to the site and the history of Milton Keynes Museum
  • In house training will be provided by the Team on all areas covered by the Volunteer; role shadowing of other Volunteers
  • Health & Safety and Fire Awareness Training
  • Access to the Volunteer library on books and publications relevant to Milton Keynes Museum
  • Ongoing training will be provided as and when necessary


Shift times and lengths are flexible and will be discussed and confirmed with the Volunteer. The Telecommunications Team currently works on Tuesday and Thursday between 10:30am and 4.30pm.

Help might be needed to interpret the Gallery whenever the Museum is open to the public. The Museum is usually open from Wednesday to Sunday, but also on School and Bank holidays.

Milton Keynes Museum asks for a minimum commitment of 1 shift per month.

Dress Code

Clothing appropriate to the role.  Volunteer T-Shirt and Badge will be provided after first shift.


All necessary equipment will be provided.


  • Access to the Museum and its collection free of charge for the Volunteer and their immediate family
  • 10% off purchases in the shop and 50% off selected items in the tearoom
  • Free hot drinks in the tearoom
  • Free entry to the Cowper & Newton Museum, Bletchley Park and The National Museum of Computing
  • Making new friends within the local community
  • Broadening knowledge about local and regional history
  • Opportunity to attend exclusive events and training
  • Opportunity to build skills, knowledge and experience
  • Become a valued and integral part of the MK Museum team


  • Travel expenses will be reimbursed providing a minimum commitment of one shift / week and subject to prior agreement with the Volunteer Recruitment and Support Officer
  • Some Volunteers may be asked to become First Aiders
  • Work on Academic Projects can be accommodated


Application resources
Refreshed on: 04 August 2022
Closing date: 18 September 2022 at 23:59
Tags: IT, Operations

The client requests no contact from agencies or media sales.