Welcome and Explorer Volunteer

Welcome and Explorer Volunteer

Greenwich, Greater London Check commute

Voluntary

About the organisation

The Old Royal Naval College (ORNC) is one of London’s most famous riverside landmarks. Sir Christopher Wren’s riverside masterpiece... Read more

Job Description

The Old Royal Naval College (ORNC) is one of London’s most famous riverside landmarks. Sir Christopher Wren’s riverside masterpiece attracts over 1.8 million visitors a year and is in the top 15 visitor attractions in London. After years of meticulous planning and energetic fundraising the Painted Hall is underwent its most comprehensive makeover in its history. Over the last two years, every inch of decorated surface has been lovingly cleaned and conserved. Areas open daily  include the Painted Hall, the Chapel and Discover Greenwich Visitor Centre.

Volunteers serve as the ‘friendly face’ of our organisation.  Welcoming visitors and guests, pointing them in the right direction, answering practical questions, helping people to understand a bit more about our site and generally being warm and helpful.   Volunteers may be positioned by themselves or in pairs, but are part of a wider team of staff and volunteers supporting our events and activities.  Although helping in a front-of-house capacity, volunteers are not responsible for security or for visitor behaviour.

The main purpose of the role is to provide information to our visitors about what there is to see at the Old Royal Naval College.  Enthuse people about our spectacular architecture, our history and stories and encourage visits to the Painted Hall, our breathtaking masterpiece.  Full induction and training will be provided and you will be given support whenever you need it. 

You will have the opportunity to:

• Join a friendly, enthusiastic, and supportive team of volunteers

• Use your great customer service skills to enhance people’s visits

• Meet people of all ages and backgrounds

• Contribute to the ORNC’s public engagement and accessibility remit

• Improve your awareness of the collections and buildings

What you can expect in this role:

• You will enjoy welcoming and talking to people and will be confident interacting with everyone from families to VIP guests.

• Enthusiasm for our site is more important than expertise, but even more important is a good knowledge of what’s where and how to find it.

• Things don’t always go to plan, so a flexible approach is key.

• You will demonstrate a sense of responsibility in representing the ORNC and appreciate the importance of excellent customer service.

• Most opportunities require standing for the duration of the session and/or being in a busy and hectic environment. Please advise us if you have any support needs or concerns about this.

Minumum Commitment

  • Minimum of 3 hours per week and availability to attend all training dates prior to commencement.
  • Minimum age:16

As ORNC volunteers you will receive:

• Receive a full induction, in-house training and support from experienced heritage professionals

• Regular support and supervision from the Volunteer Manager

• Local discounts in shop and cafes

• Free access to the site attractions

• Travel costs of up to £15 per day will be reimbursed based on Oyster card/travel receipts

• £3.50 towards lunch for a five hour shift or more.

Volunteers will have the opportunity to:

  • Become part of a friendly dedicated and new team.
  • Meet people from all walks of life and make new friends.
  • Enjoy new experiences whilst sharing a passion for history and the ORNC.
  • Develop public speaking and story-telling skills

Skills and experience

  • The only skills required are a love of talking and welcoming visitors to this wonderful site.

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