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Closed: 12 August 2017

Helpline Volunteers - Pain Concern

Posted by Pain Concern

Location Home-based

Job Description

Are you a good listener? Could you support someone struggling to cope with chronic pain? Could you help them to find a way forward? We are looking for committed and empathetic volunteers to operate our helpline, supporting people who are living with chronic pain.

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, often leading to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results.

About the role:

This is a great opportunity to develop your communication skills and an understanding of pain self-management, while doing something worthwhile. By joining us you will join a fast-growing and respected service.

  • Training will be provided online over a twelve-week period using distance-learning software and video-conferencing. Our training is delivered by professionals in helpline techniques and pain management.
  • As a helpline volunteer you will offer a listening ear to helpline users, providing them with support and helping them to find ways forward.
  • You will be responsible for logging call details via the internet.
  • You will participate in on-going training and development.
  • You will keep up to date with our news and work across the UK
  • You will adhere to Helpline policies and procedures.

About you:

  • To succeed in the role you will be able to communicate well via the telephone, this will involve you having a warm and friendly telephone manner, as well as being articulate and clear in your speech.
  • You will have the ability to listen without being judgemental, and be able to understand and support others in times of difficulty.
  • You will have an awareness of chronic pain and the issues which affect people living with pain.
  • You may have experience of chronic pain yourself, or in someone close to you, and you may have an awareness of how chronic pain can be self-managed.
  • Successful candidates will be well organised, reliable, and have experience of working on their own and as part of a team.
  • A basic knowledge of IT is required, along with confidence in using the internet. 
  • A respect for confidentiality and equality and diversity is essential. 
  • It is also essential that you have a landline telephone, access to a PC or laptop, and access to the internet.


Three hours per week. Our current opening hours are between 10am and 4pm, Monday to Friday

Desired commitment to volunteer on our helpline for at least 1 year in the first instance, with the acknowledgement that your circumstances may change


Home-based role

Benefits of this role:

  • Specialised training leading to greater understanding and knowledge of pain and self-management of chronic pain.
  • Enhanced communication and customer service skills experience
  • Improved employability skills.
  • Volunteer from home
  • No travel requirements
  • Calls to the helpline are transferred to you at home and you will not incur any telephone costs.
  • Satisfaction of giving a valuable service to the community

To Apply: Click on "Apply” to send us your CV and cover letter

Our next training is scheduled to commence during summer 2017

Selection: Volunteers will be interviewed by telephone or Skype.

Closing date for applications: 11 August 2017

For more information

Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, Pain Concern helpline, community Pain Education Sessions and our research and campaigning work.

Pain Concern, Registered charity no SC023559, Company No: SC546994

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