EX6, Exeter


Job Description

Room Guide/ Welcome Assistant

Volunteer Role Description

Job Title:                              Room Guide/Welcome Assistant (Volunteer Role Only)

Reporting To:                       Visitor Experience Supervisor

Hours:                                  One day a week or more if possible

Powderham Castle was built for two purposes – as a family home, and as a community landmark at the heart of Devon. It has remained true to purpose for over 600-years and continues to keep our values of truth, community, inclusivity, sustainability and adventure at the heart of operations.

If you’re looking to get involved in an enthusiastic team, to meet new people or to improve your historical knowledge, why not get involved with Powderham Castle’s first ever volunteer team? We have lots of opportunities available in multiple areas of the business, all working towards providing our visitors with the best experience possible and to keep this iconic family home available to all. Whether one area takes your fancy or you’d like to lend a hand in multiple areas, we can find something to fit you.

What you’ll be doing as a Welcome Assistant:

  • Assisting members of the Visitor Welcome and Guiding team in giving a warm welcome to all visitors
  • Being familiar with Powderham and keen to learn about the castle’s history and visitor attraction
  • Assisting in the selling of tickets and guidebooks.
  • Providing visitors with relevant castle information, i.e. tour times, maps, events etc..
  • Welcoming visitors to Open House during school holidays.
  • Lending a hand with lunch cover within the Visitor Welcome department and giftshop

What you’ll be doing as a Room Guide/ Courtenay Gallery Steward:

  • Taking an active role in the welcoming, enjoyment and safety of all visitors.
  • Helping visitors learn about the castle, engaging and answering queries
  • Assisting our team of Tour Guides in protecting the interior of the castle from damage during Open House
  • Being responsible for the safe evacuation of visitors in an emergency

The things we are looking for in you:

  • A warm and friendly attitude
  • Excellent communication skills.
  • An enthusiasm and passion for history/historical buildings
  • A willingness to learn and develop new skills

What we can offer you:

  • An opportunity to meet new people and become part of a dedicated team
  • A supportive and encouraging environment to grow your skills and knowledge
  • A place to learn and experience new things

Full induction and till training will be provided where necessary.