E15, London Check commute

Volunteer

Voluntary

Sales and Admin

Job Description

What does this volunteer role involve?

  • Taking phone calls and answering emails from people wishing to donate furniture and entering the details onto a database.
  • Registering new Homestore customers by a face-to-face discussion about their needs.
  • Providing sales assistance to customers during their visit to Homestore by confidently talking about price and scheduling deliveries.
  • Processing customer purchases on a database and taking payments by cash and card.
  • Setting prices for donated furniture according to training provided.
  • Talking to customers about their experiences and recording the answers using a feedback survey.
  • Supporting the Homestore staff and manager with general administrative tasks such as filing and data entry.

When can I volunteer?

Homestore is open to the public from 10am – 4pm, Monday to Friday.

The shifts available are half days 9.30am – 1.30pm or 1.30pm – 4.30pm or full days 9.30am – 4.30pm.
We ask volunteers to do one or two shifts per week.

Will you pay my expenses?

Yes, we will pay for your travel within London zones 1-6 and we will pay £6 for your lunch if you work a full day.
 

What experience do I need?

None! We will give you all the training you need. But if you have already worked in administration, retail or hospitality you’ll be off to a great start.

Is the furniture store accessible? Yes

What personal qualities do I need?

People who do well in this role:

  • are friendly and enjoy talking to people face to face and on the phone
  • show understanding, discretion and empathy to our customers
  • show initiative rather than wait for instructions
  • can accurately enter information into a database
  • can co-operate with other volunteers and have a positive outlook
  • have a good working knowledge of spoken and written English
  • can be relied on to attend regularly, on time

Will this role improve my employability?

Yes. It is a busy office and show room and you will be taught all aspects of how it runs. After three months volunteering we will supply you with a reference.

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