Job description

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire.

 

We are looking to recruit enthusiastic and dedicated volunteers (18yrs +) to assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

 

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem.

 

As a charity we really value all work done by volunteers as we would not be able to assist the amount of clients that we do without volunteer support.

 

Volunteer job description:

Organisation:

Shelter Housing Aid and Research Project

Organisation overview:

Shelter Housing Aid and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire

Role Title:

Volunteer Admin/Caseworker Assistant

Location of position:

13 Welford Road,

Leicester, LE2 7AD

Responsible to:

Volunteer Coordinator

Summary of role:

To assist with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

Description of tasks:

Making and receiving phone calls.

Dealing with enquiries that come in via email, post and phone. Dealing with post in and out.

Filing client records, maintaining and updating client cases.

Support case workers with providing information, advice and assistance to clients.

Undertake any other related activities as directed by the Volunteer Coordinator or delegated case workers

To follow Shelters Policies and Procedures

Skills and qualifications:

18yrs +

Preferably unemployed for 5yrs+

Excellent telephone manner and people skills. Fully computer literate and comfortable with Microsoft Office databases and emails.

Friendly and proactive character.

Comfortable working as part of a team.

Being able to use your own initiative.

Benefits of volunteering

As a volunteer you will benefit by gaining new skills, work experience, and increasing your confidence and self-esteem. These are especially beneficial for those looking to move towards further education or employment in the future.

Training and support:

Induction to the organisation

Full training on all aspects of the role

Regular updates on organisational activities

Support, advice, and guidance with regular supervisions from our Volunteer coordinator

Reimbursement of expenses:

Shelter will only reimburse the cost of return travel via bus.

 

Additional documents
Application (.doc)
Check commute
Starting Address
Destination
Mode of transport
Posted on: 25 September 2019
Closing date: 24 December 2019
Tags: Admin, IT

The client requests no contact from agencies or media sales.

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