Torquay, Torbay
Job description

Court Desk Volunteer - Torquay


Role Summary - To support the court desk representative in Torquay with their day to day work, both at court and with administrative tasks in the office

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Torquay

Supervised by: Team Leader


As a Court Desk Volunteer, you will be an invaluable part of our legal team and will support our experienced solicitors by liaising with third parties at court, as well as with key administrative tasks. This role will give you the opportunity to work in a fast-paced, client-facing environment, as well as giving you hands-on experience in one of the UK's leading housing charities.


Main Tasks can include:

  • Accompanying solicitors to court and recording client information
  • General administrative tasks (photocopying, scanning, creating client files and filing)
  • Communicating with clients via written correspondence to share updates on their case
  • Assisting clients with paperwork
  • Inputting information on to our case management system


Skills and Experiences required:

  • An interest in housing and court processes
  • Excellent communication skills and the ability to understand the needs of our customers
  • Experience of working with the public
  • An ability to confidently use Microsoft Office, including Outlook, Excel and PDF documents to a good standard
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection


Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
  • Provide free access to our suite of internal training programmes and other appropriate Shelter training
  • Provide on the job induction
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy


Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Gain valuable work experience
  • Be part of a great team
  • Build your confidence and develop transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services


Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us but may limit the different ways that you can get involved.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

More about Shelter

Shelter is the UK’s largest housing and homelessness charity. More than one million people a year come to us for advice and support via our websit... Read more

Posted on: 11 July 2019
Closed date: 05 September 2019
Tags: Admin, Legal