PL1, Plymouth
Job description

Legal Support Volunteer - Plymouth


Role Summary - To support the operation of Shelter's legal services by assisting the legal team in their day to day business, helping them to meet the needs of their clients

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Ernest English House, Buckwell Street, Plymouth, PL1 2DA

Supervised by: Team Leader


As a Legal Support volunteer, you will play an essential part of Shelter Devon's legal team. The team works under legal aid funding to assist people who are facing possession proceedings, eviction, or negative homeless decisions.This role will give you the opportunity to volunteer in a fast-paced environment, as well as giving you hands-on experience in one of the UK's leading housing charities.


Main Tasks can include:

  • Inputting information on to our case management system (CRM)
  • Communicating with clients via written correspondence to share updates on their case
  • Supporting solicitors by researching cases and areas of law
  • General administrative tasks (photocopying, scanning, creating client files and filing)


Skills and Experiences required:

  • An interest in social welfare law, e.g. housing, welfare benefits, debt, community care
  • Ability to organise your own work, manage your time and work on your own initiative
  • An ability to confidently use Microsoft Office, including Outlook, Excel and PDF documents to a good standard
  • Excellent communication skills and the ability to understand the needs of our clients
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection


Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
  • Provide free access to our suite of internal training programmes and other appropriate Shelter training
  • Provide CRM training
  • Provide on the job induction
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy


Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Gain valuable work experience as part of a great legal team
  • Build your confidence and develop transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services


Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us but it may limit the different ways that you can get involved.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.


More about Shelter

Shelter is the UK’s largest housing and homelessness charity. More than one million people a year come to us for advice and support via our websit... Read more

Posted on: 11 July 2019
Closed date: 09 August 2019
Tags: Legal