How to apply
Triage Support Volunteer - Plymouth
Role Summary - To act as the first point of contact for new clients and to provide them with support and guidance, both face to face and over the phone.
Time Commitment: One day a week minimum, for around six months, but this is flexible
Location: Ernest English House, Buckwell Street, Plymouth, PL1 2DA
Supervised by: Team Leader
As a Triage Support Volunteer you will be a valuable part of our team as we strive to provide the people of Devon with free housing advice from trained advisers on a wide range of housing and debt issues including homelessness, housing applications, universal credit, housing benefit and issues relating to fuel poverty.
Main Tasks can include:
Skills and Experiences required:
Induction, Learning and Development:
To enable you to take part in this opportunity, Shelter will:
Benefits of Volunteering with Shelter
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.
Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.
Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us but it may limit the different ways that you can get involved.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.