Remote
Unpaid role, expenses paid
Voluntary, 3-4 hours a week, fitted around your schedule
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Key responsibilities:

  • Conduct short initial assessments with clients wishing to access support from our Back 2 Work Team

  • Work with guests in initial sessions to Set / Clarify their initial Goals and priorities and create an initial Support plan

  • Undertake Monthly Check in Sessions

  • Being clear about what we can and cannot help with

  • Provide some basic support/ generalist advice to guests

  • Liaise with Specialist Case Work/Advice Team volunteers to develop Case Studies/ Review guest progress and outcomes against priorities

  • Conduct End of project review and follow up

  • Undertake project Administration

Key Qualities: 

We are looking for someone who has:

  • Experience of customer service or dealing with a diverse range of people

  • Good listening skills

  • An ability to communicate well and with confidence when handling enquiries

  • A professional and friendly phone manner

  • Some experience of using Microsoft Word and Excel

  • Experience of data entry

  • Awareness of the Welfare System and circumstances that may bring people to our service

  • A non-judgemental attitude towards people’s problems and challenges faced in their lives

  • A warm and friendly approach

 

More about Spring Community Hub
About
Spring Community Hub

At Spring Community Hub we aim to tackle food poverty by addressing the underlying causes of food inequality.

Our Food Bank serv... Read more

Posted on: 15 September 2021
Closing date: 14 December 2021
Tags: Admin, Advice, Information
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