Burton-on-Trent, Staffordshire (Hybrid)
Newcastle-under-Lyme, Staffordshire
Stafford, Staffordshire
Wombourne, Staffordshire
Unpaid role, expenses paid
Job description

Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.


What is an Administration Coordinator?

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.


Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.


There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.


We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.


What would you be doing?

  • Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
  • Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered.
  • Getting people together: Organising internal meetings, both virtually and face to face
  • Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
  • Note taking and recording: Maintaining accurate records of meetings and decisions.
  • Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
  • Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
  • Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required


SSAFA is embarking on a programme of review and change to ensure that the beneficiary is at the heart of all that we do and that volunteers are fully supported in their roles. The remit of this role is likely to change over the next 12-18 months, away from supporting caseworkers to focus on fundraising and ambassadorial activities. This will help us to raise the profile of SSAFA and of the services we offer to the Armed Forces family. By joining us now, you will be part of that transition and can help shape the future of SSAFA.


What can you gain from this volunteering role?

  • Use your skills, knowledge, and life experience to benefit others.
  • Give back to the Armed Forces community.
  • Become part of the SSAFA community and build networks across your local area.
  • Experience, training, and skills that you can highlight on your CV and in job interviews.
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!


What training and support would I receive?

  • Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
  • Local induction and support, from other branch volunteers
  • Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
  • Support from regional volunteering and operations employees
  • Regular meetings and events to learn and share information.
  • Reimbursement of out-of-pocket expenses
  • Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.


What are we looking for?

  • Friendly and approachable people with good written and verbal communication skills.
  • Some experience of coordinating people or events is beneficial.
  • Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address.
  • Respectful and non-judgemental approach.
  • Understanding of the importance of confidentiality and boundaries.
  • This role would suit someone who would like to volunteer regularly, each week.


We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.


Minimum Age: 18


Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.


Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)


Is a criminal record check required? No

More about SSAFA

Mission Statement: 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veter...

Read more

Posted on: 19 September 2023
Closed date: 28 November 2023 at 11:22
Job ref: Staffordshire Branch
Tags: Admin

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