Support Worker Volunteer Roles in North East
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MHA is the largest charity care provider for older people in the UK. Our mission is to inspire the best care and wellbeing at every stage of later life.
As a Volunteer Telephone Befriender, you’ll help improve the quality of life for older people who are socially isolated and may feel lonely. You’ll call once a week to have a chat for about half an hour to help the person feel less isolated. You’ll also encourage them to access services and facilities within their community.
Main tasks and responsibilities:
- You’ll spend time talking on the phone.
- You’ll establish and build a friendly and open relationship whilst maintaining appropriate boundaries.
- You’ll ensure that the member’s needs are put first within all communication, whilst respecting the members’ privacy and independence.
- You’ll maintain confidentiality, except in reporting back to the person that supports you, or in circumstances that will be discussed in your training.
- You’ll undertake all training, or support meetings, as agreed with the person who supports you.
- You’ll complete basic reporting and administrative tasks associated with the role. (e.g. Record of Calls).
- To be familiar with and to adhere MHA’s Health and Safety Policies and policies relating to your volunteering role.
Benefits for you:
- Help improve the quality of life for older people
- Help reduce loneliness and isolation
- Support your community
- Keep socially active
Skills and qualities needed:
- Good communication and people skills
- Enthusiasm
- Patience, empathy and understanding of the needs of older people
- Reliable and punctual
- Clear sense of personal boundaries and ability to maintain confidentiality
- A willingness to engage with training and development
Training, support, and requirements:
- You need to be aged 18 or over
- A Disclosure and Barring Service (DBS) check and two character references are required
- We will provide you with a full induction for the role.Training on safeguarding, health and safety and other training relevant to the role
- Ongoing support from a named contact
Times and Commitment:
- 30 minute call per week. Days and times can be flexible.
- We ask you to be able to commit on a regular basis for a minimum of six months
*Please note- we can only accept applications from volunteers who currently live in the UK*
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide as well as two call centres in the UK, one based in Old Hatfield in Hertfordshire and one in Newcastle. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
April training dates:
Module 1 - Monday 22nd April
Module 2 - Wednesday 24th April
Module 3 - Monday 29th April
Module 4 - Wednesday 1st May
Module 5 - Wednesday 8th May
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
Remote Family Support Volunteer – Live Chat
We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.
Organisational values:
Mission: We build better family lives together.
Vision: Families should have access to active support and understanding.
Values: Trustworthy, Compassionate and Collaborative
Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.
Supervised by: The Shift Supervisor
Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:
·Provide emotional support to family members via our live chat service
·Use the Family Lives support model and tools to provide an empathic responses
·Ensure that all service users receive a high quality experience
·Sign post users to other agencies for information and additional support
·Complete conversation data records
·Alert the shift supervisor to any difficult situations
General: Volunteers should be willing to:
·Attend the relevant volunteer training
·Maintain confidentiality and adhere to the other policies and procedures of the organisation
·Participate in regular support, supervision meetings and learning sessions as agreed
For home based volunteers only:
·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home
·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties
Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.
Location: working remotely from home
You need to be a UK resident
Supervision and Support:
·Supervision during shifts
·Debrief after every shift
·1 to 1 supervision every 6 months
·Staff available outside of shift within office hours
·Annual review
The Benefits of Volunteering:
·Satisfaction in making a real and lasting difference to families who are struggling
·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience
·Being part of a team of Family Lives volunteers and staff
·Personal development
·Opportunities to meet and interact with a wide range of people
·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre
·Flexible hours
Volunteer Person Specification. We are looking for individuals who:
·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role
·Have an ability to respond empathically to emotional content
·Good written and verbal communication
·Have good keyboard skills and IT skills, with a minimum of 45 wpm
·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting
·Have a fluent, descriptive and expressive use of English
·Can remain open minded and non-judgemental
·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures
·Willing to commit to attending regular supervision and support sessions
·Willing to work as part of a team
·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.
Our next training groups are:
April training dates:
Module 1 - Monday 22nd April
Module 2 - Wednesday 24th April
Module 3 - Monday 29th April
Module 4 - Wednesday 1st May
Module 5 - Wednesday 8th May
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently looking to recruit new Here to Talk telephone befrienders, who are able to commit to a minimum of half an hour every 2 weeks. The aim of our Here to Talk service is to provide low level emotional support to unpaid carers across Wiltshire. You will be a friendly voice at the end of the phone, a listening ear to hear carers’ concerns, and someone who will provide reassurance during challenging times.
Successful applicants will have excellent listening skills and be empathetic and non judgemental. Training is provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently looking to recruit a Keeping in Touch telephone support volunteer to provide a light touch support service for carers following their registration with Carer Support Dorset with the aim to keep up to date with the cares current needs, and intervene where appropriate to avoid crisis situations through referral to the carer case workers at Carer Support Dorset. Induction training will be provided to meet the needs of the role, as well as ongoing support and supervision, and additional training as necessary. Out of pocket expenses will be paid.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently looking to recruit new Here to Talk telephone befrienders, who are able to commit to a minimum of half an hour every 2 weeks. The aim of our Here to Talk service is to provide low level emotional support to unpaid carers across Dorset. You will be a friendly voice at the end of the phone, a listening ear to hear carers’ concerns, and someone who will provide reassurance during challenging times.
Successful applicants will have excellent listening skills and be empathetic and non judgemental. Training is provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently looking to recruit a Keeping in Touch telephone support volunteer to provide a light touch support service for carers following their registration with Carer Support Dorset with the aim to keep up to date with the cares current needs, and intervene where appropriate to avoid crisis situations through referral to the carer case workers at Carer Support Dorset. Induction training will be provided to meet the needs of the role, as well as ongoing support, supervision, and additional training as necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We currently have a volunteering opportunity in the Wallsend area for a volunteer Befriender. If you have a couple of hours to spare and can commit to volunteering with us on a weekly basis, we’d love to hear from you!
We support a young man who is a huge Newcastle United fan, and a season ticket holder for St. James Park. Are you a member of the Toon Army who’d like to spend time talking about the new owners, a post-match run down of goals and missed chances, or if head coach Eddie Howe should be changing the line up? If so, apply via our website or get in touch for further info.
As a volunteer with Creative Support we offer training for your role, access to a volunteer supervisor, an induction, a monthly Volunteer newsletter, and an online volunteer’s peer support group. Together we can make a difference.
Suggested time commitment: 3-5 hours per week
Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About We Are Family
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We currently operate across Greater London and the Home Counties, with ambitions to scale nationally over the coming years.
The Role
We Are Family is seeking to appoint a committed and motivated Company Secretary who will work closely with the Board of Trustees and play an active part in the governance of the organisation.
This is a voluntary opportunity with associated Trustee expenses - such as travel / childcare - covered by We Are Family. The Company Secretary can be based anywhere in the UK.
Commitment
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We Are Family typically holds four Board meetings per year
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In addition to being involved in Board meetings, the Secretary should expect to spend 8-10 hours each month on work related to the governance of the charity.
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The normal term of appointment for a Secretary is three years, after which there is the opportunity to renew for a further three-year period.
Skills and Experience
In this role you will:
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Work directly with the Chair and Deputy Chair to organise and plan for regular Board meetings, producing agendas and a supporting pack of Board papers
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Ensure minutes are taken at the Trustee Board meetings and circulated in a timely manner
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Take an active role in the governance of the Charity, ensuring that the company complies with its governing document, Charity Law, Charity Commission, and other relevant legislation
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Arrange for filings to be submitted to the Charity Commission in accordance with statutory deadlines
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Liaise with Committee Chairs to collect and distribute Committee meeting notes to the Board of Trustees
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Maintain and update statutory records including annual returns, report, and accounts, and changes to the trustee membership.
This role would suit an individual with:
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Knowledge and experience of charity governance and management
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Experience in a compliance, risk or business management role
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Excellent written and verbal communication skills
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Organisation skills, with the ability to work to deadlines
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Good IT skills, to include Zoom and Google Suite or MS Office.
Although many of our current Board members are adopters themselves, we are also keen to recruit suitably qualified people who are not, but who can demonstrate a commitment to the values and mission of We Are Family.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome trustees from Black, Asian and minority ethnic backgrounds to ensure that the board can benefit from this diversity of experience. We would also welcome single adopters to the board.
To Apply
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, please send us a copy of your CV and we will contact you with our Recruitment Pack.
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Staying Well we run a Telephone Befriending Scheme.
If you have up to an hour free once a week for 6 months then this could be the volunteer role for you!
This is what the Befriending Network say about befriending:
“Everyone needs other people, but not everyone has someone.
Befriending offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated. Around the UK, there are befriending projects which organise effective support for children and young people, families, people with mental ill-health, people with learning disabilities and older people, amongst many others.
The results of befriending can be very significant. Befriending often provides people with a new direction in life, opens up a range of activities and leads to increased self-esteem and self confidence. Befriending can also reduce the burden on other services which people may use inappropriately as they seek social contact.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
To help set up and deliver our successful monthly Saturday Social 'Tilling, Tea and Cake' every 3rd Saturday each month. Roles include: decorating the tables, welcoming guests, serving Tea, Coffee and Cakes, wash up, tidy up.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Creative Support Disco in Stockton is a popular weekly social night for adults with support needs.
We are looking for Volunteers to help us at the weekly Stockton disco held at The Oxbridge. We would like support with selling tickets on the door, running the tuck shop, handing out the refreshments, and helping to set up the room.
The disco has a core group of service users who help out on the night, your role will be to support the service users in completing activities, and helping Creative Support staff to make sure the event runs smoothly.
To support you in your role you will be offered training and regular supervisions with an assigned volunteer supervisor.
Volunteer Duties:
· Help with duties on the night including setting up tables and chairs.
· Selling tickets on the door
· Helping run the tuck shop and handing out refreshments
· To follow Health and Safety guidelines and alert staff to any concerns.
Suggested Time Commitment: Tuesday 6:30pm till 9pm
Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.
We can only accept applications from candidates who are located in and eligible to work within the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy meeting new people and chatting?
Do you have an hour to spare weekly, chatting to an Older Person on the Telephone?
Are you happy to provide two referees and complete a DBS check, ( free of charge)?
If so, we would love to hear from you?
Methodist Homes (MHA) is seeking Volunteer Telephone Befrienders to support our members and residents in various locations nationwide.
Through specialist care homes, thriving retirement living and vibrant community groups and befriending, we inspire the best care and wellbeing at every stage of later life.
With 80 years experience, we put people at the heart of everything we do in all our homes, schemes and community services across Britain.
The ideal individual will have an understanding of the needs of Older People, be kind and compassionate and enjoy the company of Older People.
What training and support will be provided:
- We will provide you with a full induction for the role
- Training on safeguarding, health and safety and other training and updating of skills and knowledge relevant to the role as appropriate
- Ongoing support from a named contact
- Dementia Friends online course-(if you wish)
- Equality, Diversity and Inclusion (as needed)
Times and Commitment
· We ask that you make a minimum of 4-6 months commitment to this role
· We ask you to be able to commit on a regular basis, to be agreed with your named contact
We will guide you through an application which takes 2-3 weeks. You will have a dedicated Recruiter, who will meet you on a video call.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy meeting new people and chatting?
Do you have an hour to spare weekly, chatting to an Older Person on the Telephone?
Are you happy to provide two referees and complete a DBS check, ( free of charge)?
If so, we would love to hear from you?
Methodist Homes (MHA) is seeking Volunteer Telephone Befrienders to support our members and residents in various locations nationwide.
Through specialist care homes, thriving retirement living and vibrant community groups and befriending, we inspire the best care and wellbeing at every stage of later life.
With 80 years experience, we put people at the heart of everything we do in all our homes, schemes and community services across Britain.
The ideal individual will have an understanding of the needs of Older People, be kind and compassionate and enjoy the company of Older People.
What training and support will be provided:
- We will provide you with a full induction for the role
- Training on safeguarding, health and safety and other training and updating of skills and knowledge relevant to the role as appropriate
- Ongoing support from a named contact
- Out of pocket expenses in accordance with MHA’s Expenses Policy
- Dementia Friends online course-(if you wish)
- Equality, Diversity and Inclusion (as needed)
Times and Commitment
· We ask that you make a minimum of 4-6 months commitment to this role
· We ask you to be able to commit on a regular basis, to be agreed with your named contact
We will guide you through an application which takes 2-3 weeks. You will have a dedicated Recruiter, who will meet you on a video call.
Still interested? Great, apply to me via indeed and we can arrange a meeting within a few days, to do your informal interview.
The client requests no contact from agencies or media sales.