Closing in 2 days
Unpaid role, expenses paid
Voluntary, 1 day a week
Job description

Could you help us support people facing court alone?

Do you have admin experience? We’re looking for a volunteer to enable us to support people going through the civil and family courts without legal representation. This is a great opportunity to join the London team providing and supporting the administration of this busy remote service. You will work with colleagues at both the Central Family Court and The Royal Courts of Justice. The role is broad in scope, involving supporting the London team by assigning client appointments to our volunteers, clarifying points with clients and answering general client and volunteer queries. You will also learn about how the court system operates and gain an understanding of legal cases. 

The role is for up to 2 days a week and can be by fully remote with the option to work from the Royal Courts of Justice or Central Family Court if desired. Training is provided. Minimum commitment of 6 months.

Who we are

No one should have to face court alone and everyone has a right to a fair hearing. The people we support can’t usually access any formal legal help, yet need to be able to present their own cases clearly and without emotion – often facing professional barristers in court. At a time of great stress, this can seem an insurmountable task. Our 500+ volunteers work with people who often feel they have nowhere else to turn, offering them the chance to feel heard and understood.

A court hearing may be the final stage of a case, and careful preparation for hearings makes the court experience more manageable. We provide a free service for people facing civil and family court proceedings across England and Wales, offering support and guidance before, during, and after court. We help people explore the practicalities and equip them to manage their cases to the best of their abilities, and face court with dignity and self-assurance.

Our values

Client-focused: We take the lead from our clients
Engaged: Everyone in our organisation has a voice and all voices are listened to
Trusted: We strive to live up to the confidence placed in us by the people we work with
Committed: We know that what we do matters and our skilled team is committed to delivering a high quality service
Respectful: We all look after one another and take the time to talk openly and honestly with everyone we work with
Welcoming: We are open to difference, encourage ideas and look for opportunities to learn

Your responsibilities

We're looking for someone to:

  • Take responsibility for managing the Support Through Court London office email inbox when volunteering
  • Act as the first point of contact for client emails and booked appointments 
  • Assign client appointments to the appropriate volunteer on the rota 
  • Communicate clearly by e-mail and telephone to ensure clients and volunteers are informed throughout the process
  • Manage and update the volunteer rota
  • Accurately capture data and information with high standards of record keeping

You will sometimes need to:

  • Input details of court hearings onto the relevant spreadsheet
  • Provide administrative support to the Service and Assistant Managers, including court hearing lists, rotas 
  • Support with data collection and evaluation
  • Input appointment availability onto the booking system 
  • Manage/oversee any changes to availability and adjust our booking system accordingly 
  • Signpost clients
  • Attend monthly Bookers Team meetings

Who we’re looking for

Essential skills, experience and qualifications:

  • Administration experience is essential.
  • Competent use of Microsoft Word, Excel, e-mail and zoom are needed.
  • We are looking for someone with the ability to communicate effectively in writing and verbally with a wide range of people.
  • Enthusiasm, flexibility and commitment are important.
  • Being well organised with attention to detail and flexibility to work as part of a team and independently are also critical.
  • Previous experience of working with volunteers and an understanding of the law and/or a passion for social inclusion is also desirable.

Application Process

Please send CV and Cover Letter (max 1 page) outlining interest in and motivation for the role.

More about Support Through Court

Support Through Court (formerly known as PSU) is a charity for people facing court alone. We help litigants-in-person, their friends an... Read more

Posted on: 06 May 2022
Closing date: 22 May 2022 at 23:59
Tags: Admin