Volunteer Triage Team Member

Volunteer role​

JOB DESCRIPTION​​

Job Purpose: ​

1. To provide quick responses to the clients who reach out to us. Either through phone, email or our chat facility.​

Main Duties and Tasks: ​

1. To triage the calls, emails and chats​​

2. To Lead and Provide first class support services to those affected by LGBT+ issues and challenges. ​

• Identify, analyse and develop understanding of the needs of LGBT+ people, plan and deliver programmes related to areas such as health, fitness, smoking, drugs, relationships and bullying​

• Support individuals to find the various safe settings​

• Undertake administrative tasks, verifying information and responding to queries  ​​​​

PERSON SPECIFICATION ​

Skills:​

• Relationship Building​

• Developing Trust and Rapport​

• Ability to deliver sound advice and guidance​

• Ability to escalate where appropriate​

• Microsoft Office​

• Microsoft Windows​

• Ability to prepare accurate and timely reports ​

Knowledge:​

• Knowledge of issues facing LGBT people​

• Relevant knowledge of administration practices​

Experience:​

• Working towards a Social Worker qualification or have aspirations to work in this field.​​

This role is for 1 day a week or more if you have the availability. This role will be part of the support required to help with capacity for the caseworker team with incoming requests. Full training is given with an expectation to of finished the training before starting in the role.

We encourage applications from Black and Minority Ethnic backgrounds, who are currently underrepresented in our community.​