About Teenage Helpline
Teenage Helpline is an online mentoring service run by young people to be used by young people. The aims of Teenage Helpline are to provide the first stepping-stone for young people who may need to get professional support, but do not feel comfortable seeking this support for themselves. Not only this, but we also provide mentoring for young people who do not need professional support, but who need a little extra attention and support to help them cope with other personal issues.
About the role:
This is an exciting opportunity for an individual to join our charity and contribute to our aim of supporting youth to fulfil their best potential. As Learning and Development Manager you will be leading the Learning and Development team in the creation of programmes for the internal development of our mentors and volunteers. This will include skills enhancement programmes, departmental learning programmes and tailored courses for specific individuals who may want to develop their skills while at Teenage Helpline. You will need to be creative, have good time management skills and be able to lead the Learning and Development team effectively. You will also need to collaborate to ensure alignment between training and development needs.
We are looking for a collaborative individual who is organised and can see the bigger picture of the impact they will have on our charity. The role is voluntary therefore, experience is not necessary and is suitable for students or recent graduates from various courses, looking to develop their skills whilst working from home, however because this is a management role we are looking for someone with some leadership experience. Also, any experience with professional development programmes should also be highlighted in your application.
· Managing the Learning and Development team and ensuring that the team is working well together.
· Leading the creation of professional development programmes to enhance the skills of our volunteers.
· Ensuring that learning and development programmes are accessible to everyone in the organisation.
· Communicating with departments across Teenage Helpline to ensure development needs are being met.
· Strong IT skills are desirable but not required, as most of the work will not require much IT literacy
· Excellent organisation and time management skills
· The ability to work individually but also collaborate effectively with other members across the organisation
· Leadership skills and the ability to manage a team
· Creative and driven individual wanting to drive this programme forward