This is an exciting opportunity for an individual to join our charity and contribute to our aim of supporting youth to fulfil their best potential.

About Teenage Helpline

Teenage Helpline is an online mentoring service run by young people to be used by young people. The aims of Teenage Helpline are to provide the first stepping-stone for young people who may need to get professional support, but do not feel comfortable seeking this support for themselves. Not only this, but we also provide mentoring for young people who do not need professional support, but who need a little extra attention and support to help them cope with other personal issues.

About the role 

This is an exciting opportunity for an individual to join our charity and contribute to our aim of supporting youth to fulfil their best potential. As the Training Administrator you will work with the Training Team and Operations Team to ensure the delivery, completion, and feedback for our Training materials are facilitated across the organisation. You will be analytical, with a strong eye for detail, with the primary responsibility being making sure all relevant training materials have been completed by everyone within the organisation. You will work with Team Leaders to confirm the members of their teams are fully up to date with the latest policies, guidelines, and programmes created throughout the organisation. This will include developing systems for tracking completion.

We are looking for a collaborative individual who is organised and can see the bigger picture of the impact they will have on our charity. The role is voluntary therefore, experience is not necessary and is suitable for students or recent graduates from various courses, looking to develop their skills whilst working from home, however any relevant experience should be highlighted in your application.

Key Responsibilities:

• You will create simple solutions and systems for tracking completion of training materials
• You will work with the Operations Team to ensure all mentors stay up to date with all the training required of them
• You will work with the Training Team to keep the Training Hub relevant, creating easily accessible links to all existing and new materials
• Report to the Training Manager and collaborate with a wide number of individuals across Teenage Helpline

Skills:

• Strong IT skills are desirable but not required, as most of the work will not require much IT literacy
• Excellent organisation skills
• The ability to work individually but also collaborate effectively with other members across the organisation
• Creative and driven individual wanting to drive this programme forward

Previous experience with Microsoft Office applications is preferred

All of those who volunteer for this position will need to have access to a computer, the internet and e-mail and have a comfortable space to work from home.

Reporting to:  Training Manager

Working hours: This is a voluntary opportunity. Working hours are flexible. We ask that candidates are able to give approximately 2 hours per week.