Closing in 4 days

Sales floor volunteer - Kingswinford

DY6, Kingswinford (On-site)
Job description


Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.


What will I be doing?

      Speaking with customers, making them welcome and answering questions

      Serving customers at the till

      Accepting donations from the public

      Putting goods on display in the shop

      Maintaining high levels of shop standards, presentation and cleanliness

      Generating add-on sales and Gift Aid conversion through high levels of customer service

      Completing Gift Aid shop paperwork

      Supporting the Shop Manager in carrying out shop security procedures

      Promoting awareness of the charity and the services that we provide

What skills do I need?

      Strong customer service skills

      A really keen eye for detail

      Ability to work on your own initiative and as part of a team

      Ability to communicate effectively with other members of the team and customers.



How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.


What support will I be given?

      Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

      Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

      Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.


What benefits can I expect?

      Reasonable expenses will be reimbursed in line with organisational policy

      The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

      The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

      The opportunity to develop new and existing skills

      Access to all internal vacancies

      Access to training

      The enjoyment of meeting new people and being part of our Retail Team

      The chance to gain experience of helping Wales’ leading cancer charity.


Where will I be based?

In your local Tenovus Cancer Care shop


Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.


We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.




Refreshed on: 20 October 2023
Closing date: 04 December 2023 at 23:59
Tags: Retail