Volunteer Mobile Support Unit Officer

Volunteer Role Description

Role Titles:                Volunteer Mobile Support Unit Receptionist  &

                                    Volunteer Mobile Support Unit Officer

Department:               Support Services

Reporting to:             Logistics Manager

Location:                    Nantgarw / Ystrad Mynach / Bangor / Llandudno / Rhyl / Wrexham / Port Talbot / Bridgend / Carmarthen / Aberystwyth / Haverfordwest

Why am I needed?

Our Mobile Support Units bring cancer treatment into the community & closer to home. We’re looking for volunteers to provide support on the reception desk of our specialist Mobile Clinic (the first in the world of its kind!), so that we can continue to support NHS patients & their loved ones.

What will I be doing?

     Welcoming patients & their families on board the Mobile Support Unit

     Undertaking basic admin skills including taking patients’ details

     Offering refreshments to all visitors

     Basic Logistics work

     Speaking with visitors about all of our services

     Liaising with the nurses on board the Mobile Support Unit to help provide an excellent service for those receiving treatment.

What skills do I need?

     Excellent communication skills and experience of dealing with people face to face  

     A friendly and enthusiastic approach, with great customer service skills

     Efficient with good attention to detail

     Sensitivity

     Commitment

     Health care or transport experience would be beneficial

     Welsh speaking skills are desirable but not essential.

How much time do I need to commit?

Usually between the hours of 0730-1600

What support will I be given?

     You’ll receive an induction to the charity and the Mobile Unit team will support you as you begin your role. There’ll always be another member of the Mobile Unit team to support you when you’re volunteering with us.

     There may also be the opportunity for further training such as Supportive Skills and Welfare Benefits. You'll also have access to our eLearning training system.

What benefits can I expect?

     The chance to gain experience of supporting Wales’ leading cancer charity in a unique environment

     The opportunity to develop a range of skills & apply for all internal vacancies

     The satisfaction of knowing you’re making a vital difference to people’s lives through our unique work.

Where will I be based?

Your local Tenovus Mobile Unit location