Volunteer Administrative Assistant

If you are someone who wants to gain administrative experience in an office environment, who would like to gain an insight into the charity sector and can give 7.5 hours or more a week of your time, your support will help Unfold to empower communities in Westminster and the surrounding boroughs to make positive lasting change.  As a Volunteer Assistant you will volunteer alongside the Volunteer Coordinator, to deliver a successful onboarding process to Unfold Volunteer Mentors. 

Unfold 

Unfold is led by the people it serves and gets them where they want to be. For 35 years, Unfold has been providing support to vulnerable families who are at risk of social exclusion, offering mentoring to women with children and young people in Westminster, Kensington and Chelsea and the neighbouring boroughs. We’re a bold, agile and growing organization, with a friendly, energetic and welcoming team.  As an established local charity (previously known as Westminster Befriend a Family), we’re powered by volunteers who support young people and families to identify and achieve goals that matter to them.    

Your role 

The purpose of your role is to assist Unfold’s volunteer applicants in a smooth and timely onboarding experience.  The role will provide you with an opportunity to gain or further develop administrative, organisational, Data processing and communication skills in a welcoming and supportive environment, whilst gaining an understanding of the charity business and development.  

What will you be doing? 

On a weekly basis you will be supported to carry out the following  

• Send next step emails following mentoring training.  

• Request, track and confirm receipt of refences.  

• Create volunteers’ profile on our online training platform.  

• Send DBS application invites and see DBS applications through to completion 

• Communicate updates with the Volunteer Coordinator and share any challenges or concerns regarding the onboarding process.  

• Work in line with GDPR guidelines.  

Training  

• You will be trained by the Volunteer Coordinator and supported throughout your role in Unfold’s systems and processes.  

• You are welcome to attend our mentoring training, giving you the opportunity to further understand the needs and lives of the communities your role will help us to serve.   

About you 

This is a great opportunity to gain experience of working with a charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of families and young people in Westminster. 

You will be an individual who is: 

• Good organisation and communication skills both written and verbal.  

• Confident with the use of Microsoft Office (excel, outlook). 

• Willing to develop skills in the use of CRM system.  

• Committed in working as a team to achieve Unfold aims. 

Commitment  

Minimum 7.5 hours weekly, Monday to Friday at Unfold’s Office in Victoria. The role is flexible and aim to fit around you, you may wish to spread the hours across one or two days.