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Mental Health Volunteer Roles in Wales

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Remote
Unpaid role, expenses not paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

About Us

We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers. 

About the Role

Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.

Responsibilities in this role include:

  • Providing information and advice to health and social professionals and service users
  • Processing new referrals
  • Navigating and inputting information into our secure database, handling client data and sensitive information
  • Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
  • Signposting and referring callers to appropriate alternative services as required

Who are we looking for?

The ideal volunteer will have:

  • An understanding of the issues faced by people impacted by BPD, or willing to learn about this
  • Excellent interpersonal and communication skills
  • Good administrative and computer skills including proficient use of Microsoft Office
  • A solid understanding of the importance of professional boundaries and confidentiality
  • The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
  • A flexible approach to your work
  • Strong organisational skills and the ability to prioritise

Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role. 

What can you gain from this opportunity?

As part of this role you will have the opportunity to:

  • Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
  • Develop skills in providing signposting, information and advice
  • Gain knowledge of the support service options available to people in the UK
  • Gain experience of multi-agency partnership working

We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role. 

We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.

Posted by
Borderline Support UK View profile Company size Size: 0
Refreshed on: 15 April 2024
Closing date: 30 May 2024 at 23:59
Tags: Advice, Information,Support Worker