Hounslow, Greater London
Job description

Healthwatch is an independent body whose role is to improve local health and social care. It strives to make sure that health and social care services are meeting local need. We ensure that the public’s voice is heard regarding how local services are run, any plans to change those services, and in identifying gap in services.

We speak to patients and local groups to find out what their health issues and priorities are, and listen to people from every part of our community in the Borough of Hounslow. We collate patient experiences anonymously into a report for NHS/LAS providers (e.g. hospitals, GPs, care homes etc.) that summarise the main themes and issues raised.

We also make recommendations and all providers are obliged to respond to reports stating how they are going to address any issues.


 Holding stalls at various locations (Libraries, West Middlesex University Hospital etc.) and speaking to patients and local groups in the community to record their patient experiences

 Attending wards or outpatient areas and approaching patients and their families/carers to record patient experiences

 Providing support to the patients and their families/carers and listening carefully to their feedback

 When appropriate, signpost people to the Feedback and Complaints Team and other organisations that can support people to feedback their experiences

 Answering phone enquiries and dealing with any incoming patient experiences

 To input patient experiences into our database

We ask for :

 Aged 18 or over

 Well presented, with a friendly approachable manner and good verbal communication and listening skills

 Understanding of, or ability to learn, personal and professional boundaries

 An ability to relate well to people on a one to one basis and be sympathetic to others’ situation

Benefits of this role:

 CV building opportunities in Health & Social care sector

 Induction training

 Travel expenses reimbursed


Posted on: 20 August 2019
Closed date: 18 November 2019
Tags: Advice, Information, Social Care/Development