Volunteer roles

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

If you have experience in the private, public or voluntary sectors and the drive to make a difference, East Anglia's Children;s Hospice (EACH) have an opportunity for you to join our Clinical Governance Committee (and one other board committee) in a voluntary role to make a positive contribution to the work we do.

We are looking for a talented health professional; ideally with a background in paediatrics, to join our board of trustees to bring strong knowledge of clinical governance frameworks and healthcare regulations. You’ll bring valuable previous experience at a senior level to give specialised input on clinical governance to ensure safe, effective, and ethical delivery of EACH’s healthcare-related objectives. You will work with the Care leadership team to monitor adherence to healthcare standards, including those set by the Care Quality Commission (CQC).

We welcome applicants with a medical background (ideally in paediatrics but not essential), and who bring knowledge of clinical safeguarding, patient safety, equality, diversity and inclusion (EDI), and co-production.

Our trustees drive our strategic development and hold our management team to account and the range of perspectives and lived experience trustees bring to board-level discussions helps us respond more effectively to our service users and the children and young people we support.

We are committed to building a diverse and inclusive Board and would particularly welcome applications from individuals from under-represented communities, and those whose lived experience or perspective would strengthen our ability to serve children and families from all backgrounds.

We would particularly like to hear from individuals who are well networked within our local communities across East Anglia; knowledge of, and connections within, the Cambridgeshire region would be especially advantageous.

We value hugely the contribution trustees make to EACH helping us to ensure our service users and families receive safe, well-led compassionate care.  You should be able to commit to four full day committee meetings per year (held in person at our hospice near Norwich) as well as four half day meetings held at our Milton (Cambridge) hospice. There is normally an additional one-day awayday meeting annually and some ad hoc activities, such as hospice quality visits or attendance at fundraising or community events in the East Anglia region.  Applicants will need to have their own transport. 

You must be over 18 and eligible to act as a Charity Trustee in England.

What can a trustee role give you?

Being a trustee can be extremely rewarding. You will have:

• A comprehensive induction and training plan
• Opportunities to influence important strategic decisions
• Opportunities to gain new skills and to collaborate with senior managers across a variety of functions at EACH
• Influence to shape innovative projects
• Opportunities to build broader business awareness and professional development
• The chance to improve the palliative and end of life care of children and young people and the support we offer to their families 

Recruitment Information:

Trustee positions are un-remunerated although reasonable out of pocket expenses will be paid. This role offers a person the chance to make a strong valuable contribution to a respected community organisation with exposure at Board level.

Appointment to the Trustee Board will be subject to a selection process and satisfactory references and an advanced DBS check.

EACH are committed to building an equitable, diverse and inclusive environment. We encourage applications from all areas of the community, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.  We welcome applications from people from ethnically diverse and under-represented backgrounds, as well as those with lived experience of physical or mental health conditions. We are committed to building a Board that reflects the diversity of our communities and fosters an inclusive culture where all perspectives are valued.

How to apply:

For more information or for an informal chat about this rewarding opportunity, please contact Anna Lipp.

If you feel you have the skills, passion and time to commit to this role and would like to apply, please submit a CV together with a supporting statement summarising your interest in joining the Trustee Board at EACH outlining what qualities you think you have to contribute to the charity’s mission and how you feel your values match those at EACH. 

• The closing date for applications is 14th June 2026
• Interviews are expected to be held via MS Teams initially with a follow up in person meeting/tour of the hospice

Ready to use your skills to support young people seeking safety?

Join Young Roots as a Trustee and help young refugees rebuild their lives.

Young Roots is a London-based charity supporting young people aged 14–25 who are seeking safety in the UK, many of whom are here alone. Our youth clubs are places of welcome for young people who are isolated, lonely and without family.Our caseworkers make sure young people have everything they need to thrive - somewhere safe to live, a college place, a doctor or a lawyer. And our campaigners are amplifying young people's voices, calling for a fairer, kinder asylum system.

We are now looking for passionate and committed people to join our Board of Trustees. We are particularly interested in hearing from individuals with experience in:

• Finance (Treasurer)
• Diversity, Equity, Inclusion
• Fundraising

This is a chance to bring your expertise to an ambitious organisation delivering life-changing support and campaigning for a more compassionate asylum system. You'll help guide our strategy, strengthen our impact and ensure we are fit for the future.

You don't need previous trustee experience — we'll provide training, support and development. What matters most is your enthusiasm for our mission and your commitment to making a difference.

We strongly encourage applications from people from all backgrounds, particularly those with lived experience of the asylum system and people from communities currently underrepresented in leadership roles.

Commitment: Around 2–4 hours per week, with board meetings every two months (a mix of remote and central London meetings).

Application deadline: 14 June

Join us and help young people seeking safety rebuild thier lives.

Job Description:

Job Summary We are seeking a motivated and creative Social Media Manager to manager our social media team. This role is ideal for individuals looking to share their experience and skills in public relations and social media management. As a Social Media manager, you will be responsible for developing and implementing our social media strategy, helping to enhance our online presence and engage with our audience effectively.

Responsibilities

• Manage and show leadership to our Social media team
• Responsible for creating engaging content for various social media platforms, including Facebook, Twitter, Instagram.
• Monitor social media channels for trends, feedback, and engagement opportunities.
• Help manage the scheduling and posting of content across all platforms.
• Collaborate with the marketing team to develop campaigns that align with our brand voice and objectives.
• Conduct research on industry trends and competitor activities to inform content strategies.
• Support the analysis of social media metrics to evaluate the effectiveness of campaigns and suggest improvements.
• Host team meetings and contribute ideas for enhancing our social media presence.
• Report to senior management

Requirements

• Strong interest in public relations and social media management.
• Excellent written communication skills with a keen eye for detail.
• Familiarity with various social media platforms and their best practices.
• Ability to work collaboratively within a team environment.
• Creative mindset with the ability to generate innovative ideas for content creation.
• Basic knowledge of graphic design tools (e.g., Canva or Adobe Creative Suite) is a plus but not essential.
• A proactive attitude towards learning and personal development.

This internship offers an excellent opportunity to develop your skills in a supportive environment while contributing to meaningful projects that impact our brand's visibility and engagement online.

IMPORTANT INFORMATION

This role is an expenses only role. Expenses will be reimbursed

We would require you to work for 3 days a week.

Job Type: Internship

Contract length: 6 months

Work Location: Remote

Becoming a Trustee with Brigantia Learning Trust is an opportunity to make a meaningful, lasting difference. Trustees are central to our mission. You will be part of a committed group helping to shape the future of education across our academies. You’ll work alongside passionate professionals, community leaders, and educators to ensure that every learner thrives, regardless of background, barriers, or circumstance. This is a chance to support transformative work, promote fairness, and be part of creating excellence together. 

As a volunteer Trustee, we are committed to ensuring your time with us is meaningful and rewarding. As a Trustee, you will receive:

• A personalised induction and ongoing CPD
• Mentoring from experienced Board members
• Access to Trust-wide networks and national conferences
• Opportunities to build your governance experience
• Strategic engagement with our Executive Team
• The chance to shape young lives and strengthen communities.

Trustees play a critical leadership role to ensure the Trust meets its charitable purpose and remains focused on the communities it serves. As a member of the board, you will:

• Set and safeguard the ethos and strategic direction
• Monitor performance and hold the CEO to account
• Represent the voice and needs of our diverse communities
• Oversee financial and legal compliance
• Ensure decisions are made with equity, integrity and purpose.

We are building a Board that reflects the richness and diversity of the communities we serve. We welcome people from all walks of life who care about education and social justice.

• A shared belief in our mission and values
• Integrity, curiosity, and strategic thinking
• A sense of civic duty and community commitment
• Willingness to learn and grow as part of a team

We ask for: 

• 4–6 Board meetings per year
• Participation in at least one committee or working group
• Occasional attendance to school or Trust events (encouraged)

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager. 

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch.

OOEF is a small, fast-growing charity and we need people to help us run it well. You can do this on-site with us — in which case you will the magic in action — or remotely, or a mixture of both. Volunteer scheduling, communications, grant applications, impact reporting, events, partnerships... or whatever else you spot needs doing and are motivated to get involved with. No music background needed. We are looking for someone organised, reliable and genuinely interested in what we do.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at two Bath primary schools in Twerton and Whiteway — nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

As an Operations & Admin Volunteer you might focus on one area or help across several, depending on your skills and availability: volunteer scheduling, communications, grant applications, impact reporting, events and partnerships. This role can be shaped entirely around you. If you want to be on-site — watching sessions, being part of the team, seeing the impact first-hand — we would love that. Volunteers who come in consistently tell us it is the most motivating thing about the work. But if remote or flexible working suits you better, that works too.

What you'll bring

• Organisational ability and initiative — keeping multiple things moving without always being asked

• Clear written and verbal communication

• Comfort with email and shared documents

• Any of the following are a real bonus: bookkeeping, design, research, fundraising, project management, web skills

Time commitment

The time commitment is flexible and entirely negotiable — from a couple of hours per month to something more regular. Some volunteers come via employer volunteering schemes on a rota (companies and organisations are very welcome); others commit as individuals on an ad hoc basis; others come as students fitting volunteering around their studies. We will shape the arrangement entirely around your availability.

What you'll get from it

• Real insight into how a values-driven music charity operates at a pivotal moment in its growth

• Close working with the founding team on work that genuinely matters

• If you come on-site: the chance to see the direct impact of what you do

• We welcome pro bono contributions from companies supporting employee volunteering

• DBS check arranged and funded by OOEF (if working on-site)

When children finish Year 6 in our primary programme, many of them don't want the music to stop. So we have started an evening youth club to keep it going. It runs in partnership with Youth Connect South West, and the Police Early Intervention Team back it because they see music as a practical tool against gang recruitment and knife crime. We need musicians or singers who want to teach instruments and support creative projects with young people in their community.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at two Bath primary schools in Twerton and Whiteway — nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

The youth club runs in partnership with Youth Connect South West and is endorsed by the Police Early Intervention Team and the Bath & North East Somerset Violence Reduction Partnership — who see music as a frontline tool against gang recruitment and knife crime.

As a Youth Club Music Leader you will draw on your musical skills to teach instruments, support group projects, and help young people develop creatively and socially. You will work in teams with other musicians and youth workers. Formal teaching qualifications are not required.

Note: this role is specifically for people who play an instrument or sing. If you are interested in a pastoral or support role at the youth club without a music requirement, please get in touch to ask about our Youth Club Support Volunteer role.

What you'll bring

• The ability to play an instrument or sing — any genre or style welcome

• Genuine warmth and consistency with young people, including those from complex backgrounds

• Musical credibility alongside the ability to connect with and earn the trust of young people

• Reliability — these young people need familiar, dependable adults in their lives

Time commitment

Most volunteers usually come in one evening per week or per fortnight — sessions run for 2 hours, but if you can only make part of that then we will work around your availability. Some come via community or employer rotas; others commit individually. We will work around your schedule and build the arrangement around what suits you.

What you'll get from it

• Deeply rewarding work in a community that genuinely needs what you can offer

• Skills in youth engagement, informal education and community music

• The chance to work alongside an experienced, passionate and supportive team

• Training, mentoring and references provided

• DBS check arranged and funded by OOEF 

For many of the children in our programme, OOEF is the first time they have ever seen a live musician or held an instrument. We bring guest musicians into school to perform for them and help them try instruments from our own collection. It is one of our most popular sessions — and one of the most memorable things you are likely to do as a volunteer. Any instrument welcome. Any genre. Amateur or professional. We will sort the instruments — you just need to bring yourself and your music.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at St Michael's Junior School in Twerton and Whiteway — two schools in nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

You might visit once or come back regularly. You might play solo, with a colleague, or as part of an ensemble. Sessions are supervised alongside OOEF staff and volunteers throughout — you will never be alone with children. The children's reaction — curiosity, delight, the moment a sound comes out of an instrument for the first time — is something volunteers consistently describe as one of the most joyful experiences of their lives.

What you'll bring

• The ability to play an instrument or sing to a standard you are comfortable demonstrating

• Warmth and confidence engaging with groups of primary-school-age children

• A love of sharing music — the enthusiasm is as important as the skill

Time commitment

Guest musician sessions are fully ad hoc — we confirm dates that suit you. A typical visit is around 1-2 hours. Some musicians come individually; others come as part of ensembles, university music societies or via employer volunteering programmes. There is no minimum commitment — one visit is genuinely valuable.

What you'll get from it

• A genuinely joyful experience — children are the most honest, enthusiastic audience you will ever play to

• The chance to inspire young people who may go on to play themselves

• A place in a growing community of musicians supporting OOEF's work across Bath

• Complete flexibility — one visit or many, entirely on your terms

• DBS check arranged and funded by OOEF

OOEF runs two different music clubs at our primary schools: a lunchtime club for younger children who are just discovering instruments, and an after-school club for older children who have had some experience and want to take it further. Both are relaxed, informal settings — very different from the classroom — and both need volunteers to support the children and the lead practitioner. Experience playing an instrument is helpful, but not vital. If you are patient, reliable and love music, we would love to hear from you.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at St Michael's Junior School in Twerton and Roundhill Primary in Whiteway — two schools in nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

As a club helper you will support the lead practitioner and the children — helping set up and pack away instruments, encouraging children who are hesitant, celebrating small breakthroughs, and being a warm, reliable adult presence in a setting where that matters enormously. The lunchtime club is for younger children's first experiences with the instruments; the after-school club has a slightly older group who have been learning for longer. Both need volunteers who can adapt to the mood of the room. You will work in a team of 5–10 at all times.

What you'll bring

• Patience and warmth with children, including those with SEND

• Reliability — familiar faces build trust, and that trust is the foundation of everything we do

• Flexibility to support whatever the session needs

• A love of music

Time commitment

Most volunteers come in weekly or fortnightly during term time — current sessions run on Wednesday lunchtimes and after school for around an hour each, with more days planned. Some come via company or organisation rotas, others as University of Bath students. One-off sessions are very welcome too. We will shape the commitment entirely around what works for you.

What you'll get from it

• The chance to see children build confidence in a way that rarely happens in formal settings

• Flexible, impactful volunteering that fits around work or other commitments

• A supportive team with training and mentoring provided

• DBS check arranged and funded by OOEF

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

This role would be working between 9 am and 12pm at our shop in Grimsby.

Due to the nature of the role, we require all applicants to be aged 18 or over for this role. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers

• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity

• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team

• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.