Retail volunteer roles

Unleash your inner hero and embrace the Building Heroes Volunteer Programme!

Are you ready to support our military community? Would you like to help those who have served transition into civilian life?

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Join our Volunteer Programme and explore a range of fulfilling roles tailored to match your unique skills and passions.

ROLES

Fundraising Advocate - Raise awareness and funds to help Building Heroes and the veterans we support! Get involved in a one-time event or provide long-term fundraising support by attending regular events. We will assist with any promotion or administrative needs however, we are counting on you to raise the funds! Organise an event yourself or join one of ours! Current fundraising events include: The London Summer Walk, The Great North Run, The Great South Run, The Building Heroes Bike Ride, and many more!

Charity Advocate - Our charity advocates are responsible for raising awareness of Building Heroes and our initiatives. They are responsible for promoting the charity within the military community and connecting with key members to spread awareness of our services. This can include conducting talks and presentations in military venues, introducing members of the military community to our charity and training partners, finding new areas for us to promote our programmes, and promoting the charity at events for the wider public (e.g. Armed Forces Day, retail fundraising.)

Mentor Advocate - As a mentoring advocate, you will be responsible for directly supporting veterans and service leavers who are seeking assistance through Building Heroes. You will help our Academy Leads to guide learners through their transition from military to civilian life by sharing personal experiences and signposting to the relevant support to help learners to achieve their goals. This role could include: an informal chat/presentation to a group currently on a Building Heroes programme, assisting the Academy Lead to support learners one-to-one, signposting learners to relevant organisations/support to assist them with any personal or professional issues. This is our most challenging role and needs someone empathetic, good at communicating, and with military experience.

ABOUT US

Help us support those who have served. Established in 2014, Building Heroes provides construction training and employment support to the military community—including veterans, service leavers, reservists, and their families. We offer pathways to meaningful civilian careers in construction, infrastructure and green skills, empowering our armed forces community learners to transition successfully into civilian life. Each year, hundreds benefit from our programmes, which are 90% or fully funded, minimising costs to our beneficiaries. These courses equip them not only with professional skills but also build confidence and community, making them job-ready and civilian life-ready.

PLEASE NOTE:

• Volunteers must be 18+.
• Fundraising and Charity Advocate roles are open to the general public. You must be a veteran to be a Mentor.

Fundraisers are amazing! These incredible people have a gift for encouraging people to part with their money; all in the name of helping pets in need. Whether you're helping out at a fun dog show, chatting to local businesses to get some fantastic raffle prizes or baking cakes for the next bake sale, the only limit to fundraising ideas is your creativity. We're looking for fun loving fundraisers to join our team. You'll be promised a warm welcome and the opportunity to help pets with some fantastic like minded people. If this sounds like you hit 'apply' and lets get started!

Why we want you

Sick, injured and homeless pets have relied on Blue Cross for help since 1897. Each year, thousands of dogs, cats, small pets and horses turn to the charity’s animal hospitals, clinics and rehoming services for treatment and support.

We would love you to join us and help us help more pets in need. Our centres, hospitals and shops are much loved and at the heart of their communities. Our Fundraising Team help us to promote and raise money for their team at at local events and those being held on site. This could be by helping to gather donations and prizes, helping set up and support fundraising activities at local events or helping with regular fundraising activities at the site.

What you will be doing

• Helping with Blue Cross fundraising initiatives in your local community
• Working with other team fundraisers to generate ideas to raise money for pets
• Supporting your local centre or service at their fundraising events

The skills you need

• You'll need to be friendly and approachable
• You'll need to be a team player and enjoy being with others
• You'll need to be happy to talk about Blue Cross and our work
• You'll need to be comfortable helping with fundraising which might include handling money, setting up stalls and answering questions from the public

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need, including our GUEST customer service training
• You’ll be helping more pets in need

Disclaimer

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

Trustee recruitment information

Life is a national pregnancy support charity founded in 1970. Life’s primary aim is to support women to have children.

The social landscape for women in the UK grows ever more complex when faced with an unexpected pregnancy or issues in pregnancy. We're here to make sure everyone has the emotional and practical support they need, whatever their circumstances and whatever their unexpected pregnancy journey involves. Our terms of service state that we do not refer for abortion or give information on abortion providers.

We are creating a world where no one faces pregnancy or pregnancy loss alone.

Our Mission

Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include:

Free emotional help, counselling, and skilled listening via phone, text, email, or in person.

Housing and community support around the country for mums and their babies.

Free pregnancy tests and baby supplies.

Crafting content that educates the public about pregnancy, pregnancy loss, and our work.

Our Values

All our work is underpinned by the following universal human values:

Humanity - All people are special and equal.

Solidarity - We’re with you and for you.

Community - We’re better together.

Charity - Doing good for one another.

Common good - Building a better world.

Our Impact

Each year, we help around 45,000 people in the UK facing pregnancy or pregnancy loss, often in extremely challenging circumstances.

Every month, Life gives professional, specialist, non-directive emotional and practical help to hundreds of people affected by pregnancy or pregnancy loss.

More than 12,000 mums and babies have been housed by Life. At any one time, we’re housing approximately 200 mums and babies in our network of 19 Life Houses.

More than 1.25 million people have heard a presentation by Life about our work.

Every month, 1,000+ people ask Life for a free pregnancy test.

Tens of thousands of volunteers, supporters, and donors have joined together to create a world where no one faces pregnancy or pregnancy loss alone.

Our accreditations

We are proud recipients of NCVO’s Trusted Charity Mark Level 1 in recognition of our excellence as one of the UK’s largest pregnancy support charities.

Also, Life is an NCFE/ CACHE Centre of Excellence delivering counselling training, an Associate Member of the British Association for Counselling and Psychotherapy (BACP), a member of the Helplines Partnership, and a member of the Baby Loss Awareness Alliance, among others.

Our strategic objectives

1. Governance: To deliver outstanding governance, sustainability, transparency, and compliance.
2. Services: To provide quality and innovation in service delivery.
3. Marketing: To deliver effective and efficient internal and external marketing and communications.
4. Development: To maximise donations from all constituencies of support.
5. Finance: To ensure financial accountability, transparency, and sustainability.
6. Retail: To operate and expand Life Retail into a profitable income generator for Life.

The successful candidate

The successful individual will be excited by our Vision, Mission, Values, and strategic objectives. They will be experienced leaders at a senior level, who have worked effectively to bring about modernisation or culture change to an organisation or sector. They will be highly motivated to use their energy and experience to drive the growth of Life through fostering of good relationships both within and outside the organisation.

Most vital is experience of working within the charity sector and understanding the challenges of operating a charity. The successful candidate will have the credibility and strong interpersonal skills necessary to help lead Life through this challenging and exciting time.

We live in a society that doesn’t value pregnancy and early motherhood anywhere near enough. In joining us, you can change that.

Term of office

The post-holder will serve for an initial three-year period with the potential to renew for a further three years.

Time commitment

Between 5 and 10 days per annum - with a mix of half and full days on Saturdays with some evenings. The Board of Trustees meets at least four times a year and sub-committees meet up to three times a year. We have moved more towards virtual meetings with in-person meetings happening when we have the opportunity.

Online meetings will be on Teams or via Zoom. Most meetings in person will be either in London or Warwickshire. In addition to Board and sub-committee meetings, other contacts – usually electronic, by telephone and/or Teams – will be necessary.

You can find out more information about Life by visiting our website.

Life is committed to equality, and we value the diversity of our volunteers and staff

Schedule

Closing date for application:               1 August 2025

Shortlisting:                                             August 2025

Long list interviews:                              August/September 2025

Meet the Trustees:                                November 2025

Meet the Senior Leadership team:     November 2025

The deep need in our culture for women’s voices to be heard is seen most starkly by our Helpline staff, Support Workers and volunteers.

Do you have the courage to listen to the stories of our clients? 

Trustee role description

Purpose of role

To further the aims of the organisation, in keeping within its charitable objectives.

Main tasks

1. To take part in formulating and regularly reviewing the organisation’s strategic aims.
2. To ensure that the organisation pursues its objects as defined in its governing documents.
3. With other Trustees, help ensure that the organisation functions within the legal andfinancial requirements of a charitable organisation and strives to achieve best practice.

Main duties

Consider the organisation’s vision and principles, strategy and major policies at all times. Contribute specific skills, interests and contacts and support the organisation in all of its activities.

Always follow the Code of Conduct, particularly when exercising the functions of the Trustees, or any of its committees, sub-committees, groups.

Attend meetings of the Board of Trustees.

Reflect the Trustees’ policies and concerns on all its committees, sub-committees, and groups.

Be an active member of the Board of Trustees in exercising its responsibilities and functions.

Maintain good relations with senior managerial staff.

Take part in training sessions provided for the benefit of the Trustees.

Fulfil such other duties and assignments as may be required from time to time by the Board of Trustees.

The person

All our Trustees should have an understanding of strong commitment to, and active support of, the mission, strategy and values of the charity including:

Work through outreach and care.

An ability to provide effective independent, creative and strategic leadership of a complex organisation.

A strong interest in campaigning to support women in pregnancy and beyond, support services, education, and media relating to the sector.

A commitment to Nolan’s seven principles of public life – selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.

Will you help us to create a world where no woman looks at a positive pregnancy test and feels fear?

General skills

Breadth of experience in other organisations in the private, public and voluntary sector.

An ability to challenge at a strategic level.

An analytical mind, strong intellect and good judgement.

An ability to form constructive relationships with a wide range of people.

New business, commercial management and diversification leading to organisational growth.

Strong IT skills including Office 365, Teams, Outlook.

An understanding of the difference between governance and management.

Risk management and internal control framework, including fraud and safeguarding risks.

An understanding and acceptance of the responsibilities and accountabilities as set out in Life’s’ governing document, including making individual contributions to Trustees’ debates and taking joint responsibility for all Trustees’ decisions.

Good knowledge of Life’s beneficiaries, stakeholders and users, and of their needs and aspirations or a willingness and capacity to acquire them.

Financial awareness and ability to review accounts and business cases.

An ability to work as part of a team, listening to colleagues’ views, adapting opinions and supporting agreed decisions.

Warm, reflective and diplomatic style, but with the ability to take tough decisions when required.

An ability to commit sufficient time to undertake the role effectively.

Self-awareness and openness to give and receive feedback on performance. Act as an ambassador for Life.

Specific experience

We are looking to appoint trustees with experience in the following areas:

Finance: Charity finance, governance, and accountability.

Fundraising: With the newly-expanded Development Team, maximising and diversifying Life’s fundraising and supporter acquisition.

HR and training: Improving our people through processes and internal training. Income generation: Generating revenue through all routes, including e-commerce and creative propositions.

IT and systems: Oversight and development of Life’s use of IT, software, and systems. Service users: Understanding and meeting the needs of our counselling, housing, practical support, and public education beneficiaries.

Marketing: Assisting and guiding the implementation of Life’s five-year marketing strategy.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Become the new friendly face in your local Tŷ Hafan charity shop!

We are Tŷ Hafan. We provide comfort, care and support to children with life-shortening conditions and their loved ones.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

Considerations:

Age requirement: 16+

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

Benefits of Volunteering for Tŷ Hafan

​• Volunteer discount in our charity shops
• Professional reference after 3 months
• TempoTime Credits
• Value in the Vale credits (for Vale of Glamorgan)
• Meet new people and make new friends
• Develop professional skills
• Most importantly, have fun and know you are making a difference.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Description of the project

Milpa Community aims to be an open place to exchange ideas, to learn, inspire, and to build the community leadership we need for tomorrow’s world. Its mission is to empower young people from the surrounding area with the skills to be able to have a job, gain confidence and grow surrounded by a communitarian way of living.

We believe that by creating more community experiences, we empower people, youth especially, so they can build their own future and have a better life. In that way, we work toward local development and try to reach sustainability in its three dimensions: environmental, social and economic.

Highlights:

• Empower yourself and others working inside a community-based NGO in Buenos Aires.
• Learn and practice about agroecology. Enjoy working on gardening, landscaping, community development, international development & NGO management

What can you learn as a volunteer?

Volunteers will be able to learn about many topics and maximize what they learn before by helping us to maintain the garden and grounds. Volunteers with previous specific knowledge can prepare workshops or develop specific tasks. Volunteers will enhance their knowledge in practice, helping in the tasks of daily maintenance of the garden, in the organization of community space with the armed schedule, lists of participants’ management and administration tasks of space.

Why is this program important for the community?

The members of the community we work with are families that work hard every day to better their financial situation. 

Many of the young people from the surrounding neighborhoods have not been able to finish their basic studies and therefore can only dream of going to university. The Pacheco Community Center gives them the opportunity to learn a practical trade, work in a team and be prepare for labor market integration.

We focus on training. We help young people build new capacities. Not only can they learn about gardening, landscaping and begin an immersion in agroecology philosophy, but also the Pacheco Community Center has a greenhouse for the students to plant fruits and vegetables, which they will be able to sell and generate their own income.

Role of the Volunteer

The volunteers that come from different parts of the world to exchange knowledge and experience and to work alongside the community members create a mutual spirit of solidarity.

• Learn by helping in practical classes with youth to maintain the garden and grounds.
• Help watering during 20 minutes in the mornings outside the greenhouse if the weather is too dry.
• Help teachers to prepare didactic material for theoretical classes (like diagrams, pictures, boards)
• Help social coordinators to manage the organization of community space with the armed schedule, lists of participants’ management and administration tasks of space.
• Help preparing and attending breakfast or afternoon snack (according daily schedule) for youth.
• Help preparing special monthly workshops: Open day to the community when families and friends share and afternoon with talks, games and relaxing time.

Start Dates

Project is ongoing, and you can join on Spring or Summer (in Argentina)

Language Skills

You need to speak Spanish (intermediate level).

An accredited museum and award winning visitor attraction, Stow Maries Great War Aerodrome is a charity and the largest surviving Great War Aerodrome in Europe.

We are a centre for volunteering and, with the assistance of over 100 volunteers, we deliver an extensive programme of educational and fundraising events each year designed to appeal to a broad spectrum of visitors including historians, aviation enthusiasts, school parties and families. 

We are looking for volunteers to help in our beautiful 1917 Airmen’s Mess Café with views over the aerodrome and the wildlife that thrives there. It is the heart of our site and popular with all our supporters and volunteers.

We open to the public, most Fridays, Saturdays and Sundays. Hours are flexible but are mainly worked on Fridays, Saturdays and Sundays when we are open to the public.

Come and join our friendly team under the capable management of our experienced Kitchen Supervisor.

No previous catering experience is needed as training will be given.

Are you:

• Friendly and welcoming
• Willing to engage with our visitors 
• Happy to work as part of a small but busy team
• Punctual and reliable
• Flexible and happy to take on a variety of tasks including use of a simple till system

This role could be perfect for you!

The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospitals. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a voluntary Stock and Merchandise Coordinator to help our organisation create a bigger and smoother impact to our patients. 

We would like the volunteer to help with:

• Taking inventory of our current stock that is being used for both in-patients and out patients. 

• Organising stock and adding to a system that makes it accessible.

• Creating and packing resources for different services we provide in hospital.

• Packing orders from our online charity shop to send out to customers.

• Tracking resources we need on the wards and accommodation units.

• Processing deliveries e.g unboxing and sorting.

• Ad-hoc requests that may arise in the office.

You will be supporting our Community Engagement Lead and our Children and Families Service Lead who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.

Your input will greatly affect how smoothly our operations run, and how we are able to interact and support our service users. With your help we will be able to have a more organised process in allocating our resources, be able to support the children and their families in the ward, and have a clearer set of operations with distribution off-site.

Criteria

We are looking for a volunteer who has:

• Strong organisational skills.

• Accuracy and attention to detail. 

• Ability to work well with others.

• Flexible and adaptive.

• Understands the resource constraints of a small charity and is able to work with these.

• Willing to have an enhanced DBS check.

• Willing to partake in safeguarding training.

• Willing to partake in onboarding training to understand our charity and the mission in more detail.

• Must be over 18.

Time

Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more; working 3-7 hours one day a week. We are an understanding and flexible organisation, and would be happy to discuss options with you. Some weekend work would be desirable.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

We are embarking on our first ever online shop and we are looking for a volunteer with some experience in this area and the area of website support to help share the workload of managing enquiries to the shop. They will also be required to update new items as they become available and allocate orders as they come in to the relevant supplier and deal with any enquiries or complaints. This is a role that will grow as the shop does and is a creative fun role as you join a warm and welcoming team. Although remote there will be the chance to meet other volunteers at fundraising events throughout the year.  Saving Strays is run by volunteers only, please ensure that you are serious about volunteering and dedicating some of your free time to the charity.

Whether you have a few hours or days to spare, volunteering can be extremely rewarding. From learning new skills to meeting new people we are looking for people who have are fun motivated to learn some new skills.

We are looking for people to cover all areas of our shops including:

- Working on the till
- Sorting and steaming donations
- Styling and merchandising the shop floor
- Listing items on eBay, Vinted and other digital platforms

Our shops are a large source of income for The Fertility Foundation and the heart of our shops is the volunteers that give up their time to help run the shops. The Fertility Foundation uses the income to provide grants for couples and individuals in the UK to help them start a family.

We are looking for volunteers for our Waltham Cross shop.

TASKS

To welcome, assist and serve our customers in a warm and friendly way providing a good standard of customer service. To ensure Gift Aid is explained clearly and promoted to all our donors and thanking them for their valuable contribution. To promote public understanding of our work and the importance of raising funds, promoting our charity events and activities to the public. Help sort, steam, hang and display our donated stock and rotate the stock following the manager’s guidelines. Dealing with customer purchases, confidently process the cash handling and accurate operation of the till.

SKILLS & QUALITIES

 Be a Honest, trustworthy and respectful with an enthusiastic positive attitude. Have good communication and numeracy skills. to be a reliable, commited, dependable and flexible. Able to work as part of a team as well as under your own initiative.

ABOUT THE FERTILITY FOUNDATION

The Fertility Foundation aims to continue being the leading patient charity across the UK in the provision of IVF funding and support network for those facing fertility challenges at all stages of their journey, providing authoritative information as well as practical and emotional support.

Around 1 in 7 couples today have trouble conceiving, which equates to 3.5 million people in the UK. The prospect of facing any kind of fertility problem is very distressing to live with and many people believe that no one else really understands. For many struggling to conceive being denied access to NHS funding means their hopes of starting a family can seem impossible. We aim to help them navigate this journey through introductions to our support network, assistance with dealing the CCG’s, working on their behalf with clinics and ultimately providing funding.

We understand the assistance needed on an individual’s journey is as unique as they are. We setup The Fertility Foundation based on our overwhelming desire to help as many people as we can to either start or extend their family.

TO APPLY

Please use the link below to complete your application. We would recommend that you read the job description and personal specification below before applying. 

Are you passionate about supporting people to improve their language and communication skills? If you’re knowledgeable in the field of ESOL and able to facilitate engaging, in-person sessions for adult learners, we’d love to hear from you! 

Purpose of role 
We are looking for a highly motivated, experienced and creative tutor with excellent interpersonal, numeracy and digital skills; excellent written English and efficient organisational skills to teach one of our outreach classes in South Kensington, London every Saturday from 16:00-18:00.

Start – 07/06/2025 (negotiable)

End – 02/08/2025 (negotiable)

The course is aimed at learners designed for English speakers of other languages at Entry 3/ Level 1 who want to further develop their English language skills along with their employment skills. Learners can choose to specialise in retail, care or other vocational area. Learners will focus on the fundamentals required in a working environment, bolstering their confidence in writing and reading skills and communication abilities.

Skills/ experience

• CELTA or similar qualification is desirable
• Teaching experience is desirable

The aim is to support adult learners who need to improve their English language skills, working both individually and as part of the Adult Education team to plan and deliver an agreed number of ESOL courses. 

You need to: 

- Be passionate about helping people achieve their potential 

- Be a qualified ESOL practitioner (CELTA, DELTA, DTTLS ESOL or Literacy) 

- Be knowledgeable in your subject field 

- Be able to carry out effective planning, monitoring and evaluation of courses 

- Demonstrate a high level of computer literacy 

- Be able to use your own initiative, and to organise and prioritise your workload 

- Be able to meet deadlines and work under pressure 

- Be able to identify and implement changes in existing systems 

- Be able to maintain excellent working relationships with colleagues and students 

- Demonstrate awareness of and commitment to the safeguarding and promotion of welfare of vulnerable adults, according to the charity’s ethos 

- Be committed to the provision of a quality service and the implementation of quality improvements 

- Demonstrate awareness of and commitment to valuing equal opportunities and diversity 

- Be committed to taking a full and active role in the life of the charity and be committed to its aims and values 

- Have a flexible approach to work and be able to work flexibly throughout the week/over the year by prior agreement 

 - All applicants must have the right to work in the UK 

About Nova 
Based in North Kensington since 1983 and serving its poorest wards and those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   
  
Reaching 2,000+ people each year, we: 
• Develop knowledge, education and confidence  
• Connect diverse groups   
• Provide opportunities  
  
Our work, operates on 2 levels:  

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), adult education, IAG, family programme and volunteering  
• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  ​ 

Voluntary role, c. 0.5 day per week
Meetings held in Macclesfield

The Silk Heritage Trust celebrates and shares the extraordinary story of Macclesfield; a story of creativity, industry, and enterprise. After a period of focused work, we are in healthy and optimistic position, with a clear strategic plan and the resources we need to achieve an ambitious step-change in the coming years. Support from the National Heritage Memorial Fund, Arts Council England and the National Lottery Heritage Fund mean that we’re able to look forward to a transformed future at the heart not only of the North West’s industrial heritage, but also the wider international patrimony of textile design and manufacture.

With a new lease in place on Paradise Mill, and a significant opportunity to restore and commercialise the looms and pattern books we hold, we are preparing to make a once-in-a-generation investment in the future. Our goal is to create a unique, integrated visitor experience, with the breathtakingly atmospheric Paradise Mill complementing the wider story of Macclesfield’s heritage and people, as told in the neighbouring Silk Museum. The Old Sunday School building, one of our town’s landmark buildings, will be sensitively transformed so that it will continue to be a popular and much-loved community hub.

We are looking for an energetic individual who can act as a figurehead for the Trust, help strengthen and develop our networks, develop our landmark buildings and gain support for our vision. Our new Chair will bring skills and experience as a strategic leader, community and sustainability champion and entrepreneur.  If you share our passion for the regenerative power of heritage and culture, and can help drive our vision, then we look forward to hearing from you.

Expressions of interest should be received by 19 July 2025.
Interviews are expected to be held in Macclesfield between 21 - 28 July 2025.

Welcoming people out of the cold for a hot drink, or out of the heat for an ice cream, you know exactly what our visitors need as part of their visit to us.

By getting involved, you could… 

• Join an enthusiastic team and make new friends 

• Support visitors to gain the best from their day 

• Learn about our access support equipment and how to welcome support animals in to the café 

• Get the low down on the latest Ickworth bake to share with others 

• Develop your hospitality skills and put them into practice 

• Use your smile and customer service skills, so people feel at home 

• Help us raise money so we continue our work looking after special places 

What’s involved?  

• Meet and greet visitors when they enter the café with a warm smile. 

• Help with queue management and direct visitors. 

• When visitors leave say goodbye and thank them for their visit. 

• Undertake tasks ranging from clearing and preparing tables for the next visitor, to supporting families with pushchairs and wheel chair users navigate the pathways between tables. 

• Use your smile and customer service skills to engage with visitors, share knowledge of the estate and generally enhance their visit

• Have a strong working knowledge of our menu and sharing this with visitors.

• Playing your part to continue our work looking after special places 

• Learning and developing a range of skills such as exceptional service, access support knowledge and sharing what’s on at Ickworth.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 

• Are looking for a varied role – you’ll be looking after a whole range of visitors 

• Are keen to be part of a team 

• Are good at keeping places looking tidy and welcoming  
  Have a keen eye to detail to notice when a visitor needs help 

• Love chatting about food, new recipes and where our ingredients come from

By getting involved you could:

• Join an enthusiastic team and make new friends 
• Develop your hospitality skills and put them into practice
• Support the lunch rush be delivering food to people’s tables 
• Support on the counter to help serve soup or cakes
• Sign up to holiday, evening or 1 off events such as Theatre, Proms or other performances that may have an ice cream trike or BBQ on offer
• Be trained on the Food and Beverage Buggy to help deliver stock including freshly baked good to other outlets (being trained on the F&B buggy is an optional choice in addition to usual duties)
• Use your smile and customer service skills, so people feel at home
• Help us raise money so we continue our work looking after special places

What's involved?

• Undertake tasks ranging from clearing tables and serving food to washing dishes and supporting behind the counter. 
• Use your smile and customer service skills to engage with visitors, share knowledge of the property and generally enhance their visit
• Have a strong working knowledge of our menu, including allergen information, and sharing this with visitors, though any allergy questions should be asked to a team leader, with the support of our allergen book.
• Playing your part to continue our work looking after special places 
• Joining an enthusiastic team and making new friends
• Learning and developing a range of skills such as food safety, barista and exceptional service.
• There’s also potential to get involved with the Food & Beverage events calendar.
• You can also opt in to Food and Beverage Buggy training to help deliver freshly baked goods to other outlets on site.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 
• Are looking for a varied role – you’ll be juggling tasks as well as trays of food
• Are keen to be part of a team
• Are good at keeping places looking tidy and welcoming
• Have a keen eye to detail to notice when a visitor needs help
• Love chatting about food, new recipes and where our ingredients come from