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Age UK Sutton, Sutton (Hybrid)
£26,500 - £27,500 FTE, £15,900 - £16,500 per year
Posted 1 week ago Quick Apply
Age UK Sutton, Sutton (Hybrid)
£26,500 - £27,500 per year
Posted 1 week ago Quick Apply
Closing in 4 days
Alzheimers Society, Hounslow, Middlesex (Hybrid)
£22,789 - £24,177 Pro Rata, Per Annum
Posted 3 weeks ago
World Cancer Research Fund, London (Hybrid)
£50,000 - £55,000 per year
An exciting opportunity to work on WCRF International’s Global Cancer Update Programme
Posted 5 days ago Quick Apply
Page 1 of 1
S10, Sheffield (On-site) 2538.37 miles
£34,954 - £36,500 per year
Full-time
Permanent
Job description

 Main purpose of post

• Meet with or provide digital or telephone support to people using the service (patients/clients, carers, relatives, professionals), providing high quality information and support within defined level of competence in relation to cancer.  This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management. 

• Provide care coordination around the individual to ensure their experience of support feels seamless and is transparent, including support from partner agencies.

• Work proactively with primary and secondary care and voluntary sector partners to promote Weston Park Cancer Charity and build awareness of the support available for people living with and beyond cancer.

• Contribute to coordination of the day-to-day running of Cancer Support services, including the activity of junior staff and volunteers.

What you do  

Delivery of information and support to people living with and beyond cancer and their families

• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier model of psychological support Level 1,2 & 3).

• This will include:

• Assess the needs of individuals attending / contacting the service and identify the required level of intervention.

• Support users sensitively to help them understand clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people. 

• Understand that there will be frequent exposure to distressing/ highly distressing situations and deal with difficult and highly emotive situations in a sensitive manner and base decisions on own professional judgement

• Deal with service users with complex enquiries or support needs, or who need help in accessing or understanding information, referring to appropriate members of the wider clinical team (CNS, oncologist) when appropriate or signpost them to other supportive services

• Liaise with clinical staff to support patients and carers in distress

• Demonstrate a high level of skill acquired through relevant training or equivalent experience whilst demonstrating awareness of the limits of own practice and knowledge and when to seek appropriate support/ advice

• Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).

• Provide advice on a range of issues e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.

• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Senior Cancer Support Advisor, Cancer Support Manager; Clinical Nurse Specialists (CNS). 

• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and the voluntary the sector via networking, also giving talks and presenting at relevant groups. 

• Plan and deliver ‘pop up’ information clinics, ensuring these ‘pop up’ clinics are evaluated.

• Lead the development and to delivery of courses and workshops.

• Lead peer support groups and service-user involvement. 

Operational Delivery  

• Collect and collate data regarding contacts with people who use the service both in person and by telephone and produce reports of activity as required.

• Plan and organise events and displays externally liaising with departments and agencies as required.

• Lead discrete projects or service improvements under direction of the Head of Cancer Support Services

• Work flexibly in order to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.

• Work with communications team to provide clinical input in to in the development of leaflets, posters and other materials, e.g. To publicise the service, recruit volunteers, support cancer awareness and other events.

• Ensure service user participation in development of the service, including facilitating forums and meetings.

• Facilitate open and effective communication with multi-professional teams, both internally and externally.

Management and Leadership

• Contribute to co-ordination of the day to day running of cancer support services, providing line management to junior staff.

• Provide supervision of and advice to junior colleagues on complex clinical and operational matters.

• Mentor junior colleagues to support development of knowledge and confidence.  

• Work with HR to recruit and train volunteers, organise the volunteer rota, allocate work to volunteers, supervise day to day activities in services which utilise volunteer support. 

• Adhere to policies and protocols relevant to the post, contributing to their updating and development as appropriate. 

• Maintain systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.

• Contribute to the continuous improvement and development of the service, identifying areas for change / improvement and suggesting new approaches and leading implementation of changes in practice identified through other routes e.g., annual service review or user feedback.

• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.

General Duties

· Report accidents and incidents as per Weston Park Cancer Charity’s policy.

· To be an ambassador for the charity.

  • Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity.

· Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.

  • Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice.

· Participate in team meetings and events.

  • Adhere to all WPCC’s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding.

The above job description is not an exhaustive list of all duties required of the postholder.

Application resources
Posted by
Weston Park Cancer Charity View profile Company size Size: 21 - 50
Refreshed on: 13 April 2024
Closing date: 22 April 2024 at 09:00
Tags: Advice, Information,Nursing

The client requests no contact from agencies or media sales.