Volunteer Service Manager Jobs

The Programme Manager role will report to the Senior Programme Manager and sit within the Programmes Team.

The Programme Manager will be responsible for project managing a number of our services. You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget, and achieve the desired outcomes and objectives for both the partners and the young people.

You will lead and support others within your team to deliver high quality programmes from initiation through to evaluation and review, that will directly contribute to the company’s growth strategy and impact.

The Programme Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, delivering programme management to an excellent standard that produces high impact for our young people and partners.

In this role, you will work closely with the Digital Communications and Marketing, Business Development and Finance teams.

This exciting role will ensure that we offer our audiences the best possible experience through the Foundation’s website and other digital platforms. Using a data-led approach, you’ll be able to use your user experience expertise to help drive the adoption of a digital-first way of working across the Foundation’s activities.

What does the role involve?

· Managing the relationship with our website development agency. Making recommendations for areas of improvement and further development.

· Managing our analytics and other insight platforms to ensure that we collect robust data and can make informed, evidence-based recommendations to ensure we’re using digital to deliver against the Foundation’s strategic objectives.

· Support and develop the implementation of an SEO strategy for our website content to ensure that our audiences can find our content.

What skills, knowledge and experience are we looking for?

· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.

· Knowledge of the fundamental of Agile and Scrum

· Knowledge of website analytics tools (e.g. Google Analytics, Google Looker Studio)

· Analytical skills with the ability to effectively capture, process and interpret information and make actionable, evidence-based recommendations.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.

You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.

You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.

We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.   

There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales. 

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.

An exciting opportunity has arisen for an experienced Volunteer Manager to join the Royal Botanic Gardens, Kew (Kew).  Volunteers contribute significantly to the delivery of Kew’s mission, supporting all aspects of Kew’s work notably in Horticulture, Science, visitor engagement, schools, community and access programmes and Galleries.  We currently count on over 800 volunteers across our two sites - Kew Gardens in west London and Wakehurst, our wild botanic garden in Sussex. 

The volunteering function sits within the Gardens directorate in the Learning and Participation department but has an organisational-wide remit, working closely with business areas such as Horticulture, Science, HR and H&S. There is a devolved structure for the management of volunteers with a full time Volunteer Manager and Volunteer Coordinator at the centre with responsibility for delivering the Volunteer Strategy and associated KPIs, policy and procedures. This central resource support is vital for the continued expansion and development of the volunteering programmes in a coherent and equitable way and to a uniformly high level.

The Volunteer Manager will engage with all volunteers, including those under 18 years of age and vulnerable adults. An Enhanced DBS check is required.

About You

We are seeking an experienced volunteer manager who will ensure our volunteers, and staff who coordinate them, have the skills and support they need to confidently and consistently perform their roles to support the implementation of Kew’s Manifesto for Change.

You will manage the central function for volunteers across Kew Gardens and Wakehurst, supporting processes linked to recruitment, selection, induction, training, pastoral care and leavers.  You will have excellent knowledge of the UK volunteer sector and understand the legal context of engaging volunteering and how it differs from employment. With excellent IT and administrative skills, you will be experienced in collecting, maintaining, analysing and reporting on volunteer data. 

You will be an ambassador for Kew’s volunteers and a visible presence for all volunteers, advocating for them internally and externally. Your strong interpersonal skills will ensure excellent levels of communication with volunteers and staff, and this will include representing volunteers on Kew’s Leadership Forum and chairing the Volunteer Steering Group.

This role is based at Kew Gardens with occasional regular travel to Wakehurst and occasional travel within the UK. There will also be the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi!

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.

Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.

As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.

Key duties

• Staff and volunteer management
• Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
• Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

• Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
• Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
• Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
• Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
• Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
•  Update service level agreements with existing funders, and draft new agreements as needed
•  Interact with clients as needed in a friendly and professional manner

Administration and Finance

• Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
• Line manage work of receptionist/administrative support worker

Fundraising and Marketing

• Help identify new funding and other revenue-raising opportunities
• Support the work of the fundraising sub-committee in preparing funding applications
• Work with trustees and external vendors to ensure CAW website is kept up-to-date
• Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
• Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
• Prepare monthly reports for the trustees on service performance
• Maintain good lines of communication with trustees on all operational matters
• Attend trustee board meetings as needed

Person specification
Essential criteria

• Minimum of 3 years’ experience in a managerial role
• Excellent verbal and written communication skills
•  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
• Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
• Strong attention to detail
• Experience preparing reports and compiling service statistics
• Ability to think strategically, to identify problems and devise effective solutions
• Ability to work on own initiative, within established practices and procedures

Desirable criteria

• Knowledge and experience of advice work
• Experience with fundraising
• Experience with financial management in the charitable sector
• Knowledge and experience of the local community and voluntary sector in Lewisham

Hackney Foodbank is looking for a Volunteer Manager to join their team 2 days per week (14 hours).

Purpose and Key Responsibilities:

The Volunteer Manager role is responsible for recruiting, engaging and deploying volunteers into a wide variety of roles across the charity.

• Work with the Warehouse Manager and Food Distribution teams to support the recruitment journey and retention of volunteers. Encourage people to volunteer through a variety of marketing and promotion approaches, including social media and working with our Communications and Fundraising team to develop a strategy for volunteers. Develop, coordinate, and engage a network of around 150 active volunteers. Book and signpost volunteers to relevant and engaging volunteer training sessions. Work with the Warehouse Manager and Head of Food Distribution and Volunteering to resolve any volunteering related issues or complaints. Proactively liaise with the staff team to determine volunteer requirements, select volunteers for the right roles and match them to the right people, considering preferences and restrictions on both sides. Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate. Work effectively to ensure volunteers feel part of Hackney Foodbank. Support the ongoing monitoring and evaluation of our services.
• Gathering volunteer feedback and take appropriate steps for improvement.
• Manage the Assemble platform and implement the annual Peakon volunteer survey, and implement the recommendations resulting from the survey.
• Ensure the wellbeing of the volunteers, including good communication and arranging a minimum of two volunteer events a year.

Skills and Experience

Essential:

• A minimum of three years’ experience of coordinating, managing or supervising a team of volunteers, to deliver a range of service delivery tasks.
• Experience working within the voluntary community and/or charity sector.
• Experience or aptitude to manage and deliver induction and training courses.
• Committed to building an inclusive culture in which all volunteers are valued.
• Ability to work under own initiative with minimal supervision, accuracy and attention to detail and to prioritise workload to meet all agreed deadlines.
• Reliable and adaptable, able to respond to changing priorities
• Ability to deal with information in a confidential manner, respond with sensitivity to the opinions of others and address any issues raised in a fair and consistent manner
• Good standard of written and spoken English, including the ability to write materials without errors in grammar, spelling, or punctuation
• Strong organisational skills; ability to identify all key steps and resources needed to complete a task and to manage a wide range of tasks concurrently
• Ability to work effectively as a member of a small team and maintain communications where members of that team are working different flexible days and hours
• A proactive approach to work with a ‘can do’ attitude
• Calm, professional, pragmatic, reliable and resilient personal attributes
• Computer literacy including ability to use online tools and learn new software with minimal ongoing support, create/edit documents in Word, Excel and PowerPoint, maintain records and produce clear written and oral reports.
• Commitment to the ethos and values of Hackney Foodbank including the extensive provision of services to high professional standards by volunteers, minimising the food bank’s impact on the environment, and the unfailing delivery of advertised services to all visitors equitably, with dignity and compassion.
• Flexibility in terms of working hours according to volunteers’ and Hackney Foodbank’s needs.
• A keen attention to detail and a commitment to achieving high standards in every aspect of Hackney Foodbank’s work.

Desirable:

• Relevant professional qualification
• Experience of using a CRM or equivalent database

Make your mark as a key leader in this growing charity

This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth. You will be providing leadership and direction to 5 team leads/managers as well as leading and directing development to increase the scope and depth of the services we offer. We are looking for innovation as well as sound leadership skills and professional knowledge of employment law is a given.

Ruils is a charity supports disabled children and adults, to live independently, be part of their community and to live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families. We enable individuals to have choice and control over the way in which they get their support.

The Adult Services Team Manager is one of 3 team managers reporting to our Chief Executive Officer. The services managed include Direct Payment Support across Richmond and Wandsworth, Befriending and Community Activities, our Benefits and Housing Advice and Information service and our Counselling service.

We constantly research and develop services to meet the identified needs of the community and this role would suit someone who wants a good level of autonomy to develop new ideas.

The Adults Services Manager works alongside our Children’s Team Manager and our Social Prescribing and Community Development Manager, supported by Finance, Fundraising and Campaigns and Communications Managers.

Purpose of Post

• To be responsible for the management of the Support Services to Direct Payment clients in Richmond and Wandsworth.
• To be responsible for the research and development of adult services in Richmond and Wandsworth.
• To oversee promotion, monitoring and delivery of the CILS, Pathways and Counselling services.
• To provide leadership and supervision, performance evaluation and general support for all of the adult services team managers and leads
• To be responsible for adult safeguarding and health and safety across the organisation.

What you might be doing now:

• You might be working for or volunteering in a similar charity or in a similar role.
• You may be looking to work part-time to fit around your other responsibilities.
• You may be a HR practitioner looking for a new management challenge away from the corporate world
• You may have worked for a local authority, but are looking for more autonomy and flexibility
• Or you may have the skills we need from some other combination of work and volunteering.

Main Duties include:

Management of Direct Payment Support Service

• Lead and manage the Direct Payment Support Service across Richmond and Wandsworth Boroughs through an experienced DP Project Manager.
• Provide support to the DP Project Manager to resolve complex DP HR management issues around the area of employment law.
• Support the Project Manager in their work with the local authority to set targets for the project, monitor performance against these targets and identify and resolve any issues that arise.
• Report as required to the commissioners and the Ruils Board of trustees
• Work with the DP Project Manager and the CEO on new DP projects and funding applications as required.

CILS, Pathways and Counselling Teams

• Lead and manage the delivery of the Community activity, Befriending, Pathways and Counselling services.
• Work with the CILS partners to ensure that the service is meeting Local Authority targets
• Report as required to the commissioners and the Ruils Board of trustees
• Responsible for ensuring active promotion of the services to potential and existing clients and stakeholders and to ensure representation of Ruils at networking events.
• Work with the CEO and Fundraising Manager to ensure projects are fully funded and demand is well managed.

General Responsibilities

• Responsible for ensuring safeguarding policies and principles are upheld across Adult Teams.
• Responsible for Health and Safety across the organisation.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive CEO and a great team 
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• Cycle to work scheme.
• Access to an employee assistance programme (EAP)
• 1-2-1 coaching

We welcome applicants from all walks of life, training and mentoring will be provided.

We actively encourage applications from disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.

Closing date for applicants: 1st May 2024, interviews the following week.

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Immigration Service Manager to grow and develop our holistic advice offer for families and young people. This is an exciting role in our Immigration team that will lead a team of solicitors and immigration advisors to offer high quality representation. You will continue to build partnerships across the advice sector and you will play a significant part in maintaining and developing our network to ensure we reach clients who need us the most. You will be a manager of the service first and foremost whilst maintaining a smaller caseload of clients.

The centre is delighted to be recognised as a Centre of Excellence alongside maintaining our accreditations with the Office for Immigration Services Commissioner and the Specialist Quality Mark and the post holder will ensure that we maintain these standards. We hold a legal aid contract and you will be responsible for managing this effectively.

Please refer the to Job Description for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. 

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community
• Safe Space ED
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

• To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
• To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
• To ensure safe working and risk management
• To ensure feedback is provided on risk mitigation through serious incident reports.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
• To complete audits and high quality reports for senior internal and external stakeholders
• To interpret performance and impact data for crisis services and be responsible for reporting against service targets
• To provide effective line management supervision to Team Managers and Support Workers
• To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

• A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
• Experience of managing and mitigating risks
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of suicide prevention
• Understanding of trauma informed care
• Understanding of mental health and safety planning
• An understanding of CQC requirements for mental health
• Managing services for vulnerable people in a service delivery organisation.
• Excellent people and project management skills and significant experience of supporting and managing staff.
• Experience of working in the voluntary sector and/or statutory services
• Experience of motivating, developing and training staff
• Experience of creating and implementing safety and risk policies and procedures.
• Successful track record in planning and project management.
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
• Knowledge and understanding of the relevant statutory authorities including NHS and social care.
• Excellent communication skills and able to communicate effectively to a variety of audiences.
• Commitment to service user involvement and able to work with service user groups to develop this. 
• Strong organisational skills and able to take control of own workload and meet deadlines.
• Ability to work independently with minimum support.
• Confident in challenging poor performance assertively, constructively and successfully.
• High professional standards and the ability to communicate these clearly to others.
• IT literate to aid communication and analysis of data.

Desirable

• Mental health registration (nurse/doctor/therapist etc)
• Mental health qualification
• Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
• Experience of working with databases such as Views, IAPTUS, Rio and Python
• Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check

We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.

In this role, you will be responsible for line managing a team of Floating Support Workers and Lead Workers; Coordinating the provision of high-quality Floating Support to a wide range of individuals residing in Westminster or out of the borough in Temporary Accommodation placements

SHP Westminster Floating Support Service is funded by Westminster Borough to provide holistic, dynamic support to residents of Westminster. The aim of the service is to assist vulnerable residents to sustain their accommodation and access appropriate services to enable them to maintain independence and lead fulfilling lives.      

About the role:

As the Floating Support Team Manager, you will join an experienced management team to help ensure the delivery of effective and person-centred support services.

You will support the management team to ensure the service is running effectively and the team feel well supported and empowered to undertake their roles. You will monitor quality and the effectiveness of the support services by conducting regular supervisions and supporting with the data collection for reporting purposes.

You will also develop and maintain effective working relationships with a wide range of stakeholders including Clients, Community Mental Health Teams, Housing, Adult Social Care with the aim of promoting collaboration.

About you:

• An Understanding of how to provide effective staff management and demonstrable ability to manage staff performance and motivate staff members to perform effectively. 
• Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. 
• A good and current understanding of safeguarding issues and procedures 
• Experience working as part of a multi-agency partnership to address complex problems and bring about positive change
• Resilience and determination to overcome obstacles and find creative solutions. 
• An approach that is analytical, and person-centred, rooted in a strengths and recovery model.

About us: 

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need! 

At SHP, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

Important info:

Closing date: 1st May 2024 at Midnight

Interview date: 8th May 2024 via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Surplus to Supper is seeking to appoint a Site Manager. 

Don't miss the chance to be part of the team at a leading food redistribution charity in west London and Surrey, dedicated to tackling food waste and hunger in the community. Join us in our mission to make a difference in the fight against food waste and food poverty in the local area. We are seeking someone who excels at people management and thrives in dynamic environment. 

• Reports to Operations Director

• Ensures and enables successful day-to-day food collection and distribution operations by providing consistent support, guidance, and management to the volunteer Foremen.

• Ensures all agreed operational Surplus to Supper processes are followed consistently every day.

• Provides an on-going link and communication from one day shift to another ensuring that all scheduled and ad-hoc daily and weekly requirements – either food distribution or kitchen/event – are met. 

• When there is no daily volunteer foreman, covers the foreman role for the day. Also, could cover a missing driver shift (although should be a real exception).

• Handles ad-hoc collections and distributions outside the normal morning shifts (where no volunteers available)

• Acts as the contact point for suppliers and projects for ad-hoc requests and specific daily requirements

• In collaboration with Ops Director and Chef ensures clarity on what food is kept in the big freezer for kitchen and what can be distributed. 

• Ensures optimal usage of Surplus to Supper storage capacity.

• Onboards and test drives with the new volunteer drivers.

• Manages distribution and collection documentation ensuring all shifts have the required documents to complete and that completed documents are processed correctly. 

• Manages the shift rota.

• Owns the Surplus to Supper fleet of vans ensuring that those are available and in good condition. Deals with any service and maintenance needs and logistics. 

• Owns the Surplus to Supper distribution freezers and chillers ensuring those are available and in good condition. Deals with any service and maintenance needs and logistics. 

• Works 30 hours a week normally during Tuesday to Saturday 8am to 2pm (Saturdays to be rotated with Mondays once a month).

Home-Start Southwark works with families who are pregnant or have children under 5. Our core work is to provide weekly support from a trained peer volunteer or worker empowering families to make changes to improve their lives. The way we support families continues to have relationships at its core – we believe, and our work proves, that the confidence and resilience gained by having someone standing alongside you offering encouragement and support, can make a huge difference to parents and children. Being a parent is difficult regardless of circumstances and many of our families are facing several additional challenges.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Main Purpose:

• Work closely with the Chief Executive to develop and evolve Home-Start’s services in response to changing needs, informing the strategy for our family support and development of services.
• Provide vision, direction, and leadership to motivate staff and volunteers to deliver high-quality services that make a measurable positive difference to children and their families.
• Manage the HSS Family Support Team, coordinating and quality assuring their work.
• Collaborate with multi-agency partners to deliver evidence-based interventions that support parenting and prevent need escalating, including structured programmes and group work.
• Be a Designated Safeguarding Lead for the charity.

We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.

About the role:

As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.

In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.

The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.

About you:

• Experience managing staff or volunteers and freelancers.
• Experience and knowledge of managing projects or partnerships.
• Experience working with people from a variety of backgrounds and in different settings.
• Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
• A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Wednesday 1st May at Midnight 

Interview Date: Wednesday 8th May 

Programme Manager

Location: Fully remote; preferably in Liverpool/North West England. International candidates working as independent consultants will also be considered.

Hours: Part time, flexible working arrangements (32 hours)

Salary: £39,000 - £44,000 per annum (pro rata) as UK employee. For international consultants: please note that consultancy rates will be negotiable, depending on your country of residence

Reports to: Worldwide Radiology Director
 

About Worldwide Radiology (WWR)

We are medical experts applying our skills and knowledge to make a difference in the world. We bring together the global community of medical imaging professionals to make the case for diagnostic imaging.

Since 2017, Worldwide Radiology has been steadily growing from a small group of founding UK radiologists with experience of working in limited resource settings to an international team of around 50 long-term volunteers from a range of different imaging and clinical backgrounds.

We support the development of appropriate, high quality imaging services in low and middle income countries; from central teaching hospitals to remote district clinics. We work together with our partners to build the necessary skills and capacity to improve patient care and we aim to increase opportunities for imaging research focused on local or national healthcare priorities.

At Worldwide Radiology, we operate as a tight-knit team committed to flexibility, collaboration, and work-life balance. As a small charity, we value adaptability and a collective approach, often requiring individuals to contribute beyond their defined roles. We believe in a culture of mutual support, where everyone pitches in where needed, picking up various tasks as we go.
 

Overview

The Programme Manager role will be crucial to the success and development of the charity. You will be responsible for the management and delivery of 3+ Worldwide Radiology projects, operating across Malawi, Ghana and The Gambia.

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The Programme Manager will be responsible for quickly grasping the needs of three ongoing projects, steering them toward desired impact, ensuring compliance with donor requirements, and managing risks effectively to bring these projects into shape.

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The successful candidate will be responsible for working with key stakeholders, including our volunteers, partners and donors to build and nurture strong working relationships. 

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They will contribute to seeking out further grant opportunities within the sector, working closely with the rest of the programmes team and the fundraising team.

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The key responsibilities of this post are as follows:

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(a) oversee the smooth running of our projects; 

(b) provide strong, holistic solutions, focused on operational leadership; and 

(c) support the overall growth and development of the organisation.
 

Role-Specific Responsibilities

1. Provide overall day-to-day management for WWR projects and WWR volunteers, reporting directly to the WWR Director.

2. Oversee the development and operational execution of detailed work-plans and budgets for WWR programme

3. Track all milestones and reporting schedules, taking timely action to ensure they are met.

4. Develop and deliver project MEAL activities in collaboration with our external MEAL consultant.

5. Produce (gather, collate and edit)  high quality, timely project progress, annual and donor-specific reports.

6. Oversee the management of partnership agreements and contracts in accordance with the donor specific requirements.

7. Support the identification and securing of new grant opportunities in collaboration with the programmes and fundraising teams.

8. Communicate administrative and technical information to WWR project partners in a timely, sensitive and effective manner.

9. Assist team members, volunteers, partners and members of the public with queries, demonstrating tact and understanding when dealing with complex and serious issues, deliver a consistently high and appropriate level of service and support to individuals contacting WWR.

10. Assist with recruitment, onboarding, induction and management of both UK and international WWR volunteers.
     

Qualifications and Experience

Essential

• Educated to degree level or equivalent work experience.

• Experience in grant or contract management in a humanitarian or development environment.

• Demonstrable experience of adhering to principles, methods, techniques and tools for the effective management and administration of programmes and project lifecycles.

• Demonstrable experience of applying monitoring systems and managing budgets.

• Experience of communicating with a wide range of stakeholders.

Desirable

• Experience working in the nonprofit sector.

• An understanding of global health.

• Experience of working across international partnerships.

• Experience in developing and maintaining effective relationships with international funders, analyse their funding requirements, and work with consortium partners.

• Experience of managing a range of programmes at a middle/senior management level.

• Experience in developing and maintaining relations with institutional donors, analysing their funding requirements, and working with consortium partners.
   

Person Specifications

• Committed to the values of Worldwide Radiology.

• Passionate and committed to equality and diversity.

• Self-motivated with a flexible, collaborative & positive work ethic. 

• Demonstrable commitments to high professional and quality standards.

• Appreciation for a lean, straightforward, and structured approach to work, avoiding unnecessary complexity.

• Good attention to detail with excellent time management skills.

• Solution focused attitude, proportionate to the challenge and organisational needs and a drive to support others to emulate the same.

• Excellent communication, interpersonal, relationship building, presentation and analytical skills.

• Ability to take the initiative and work independently while keeping relevant team members fully informed.
   

Other Requirements

• Applicants must be eligible to work in the UK (please note this does not apply to internationally-based independent consultants)

• Able to travel within the UK and internationally

• Flexible approach to working hours to meet the needs of the service
   

How to Apply

Applicants interested in this role should send the following attachments by email:

• Their CV (max 2  pages)

• Letter of motivation (max 2 pages)

• The names, contact numbers and addresses of 2 referees (please state if you are not happy for them to be contacted at this stage)

Please send your application by 5pm, 26th April. Interviews will be held remotely w/c 6th May via Zoom.

Please note that the position will commence no earlier than Monday, 1st July 2024.

We actively welcome applications from individuals from ethnic minorities, disabled persons, and other marginalised groups. We believe in the strength that diverse perspectives bring and are dedicated to fostering an inclusive environment where everyone feels valued and empowered to succeed.