Volunteering Team Administrator Volunteer Roles

Bipolar UK was originally formed in the 1980s as a local support system for the community by the community. Our first meeting was held in 1983 and since that day Bipolar UK has supported people living with the condition and their loved ones.  Our aim is to enable everyone affected by bipolar to live well.

Each year we support thousands of individuals through our range of peer support services, which include:

• Peer Support Groups (in-person and online)
• A call-back Peer Support Line
• Our eCommunity

In the years ahead, providing peer support services will remain central to everything we do. This vital work is only possible because of volunteers such as yourself.

How volunteers support us

We couldn’t exist without the amazing support of our dedicated team of volunteers. They help us by giving us key insights from our community. They also provide hands-on support so we can run a significant network of peer support groups and a one-to-one peer support line via telephone and email.

Thanks to the incredible collaboration between our staff team and our volunteers we currently empower approximately 1,000 people a month to stay well, and we have the ambition to reach thousands more.

Our commitment to volunteers:

We want you to get the most out of volunteering with us and we take our responsibility towards you very seriously.

 To support you, we will:

• Provide clear descriptions for our volunteering roles
• Treat volunteers fairly and in accordance with the Bipolar UK Equal Opportunities policy
• Ensure volunteers’ information is kept securely and in accordance with Bipolar UK Privacy policy, the Data Protection Act 2018 and GDPR
• Keep volunteers informed of relevant changes, including to policies and staff
• Provide appropriate training and support to encourage and develop volunteers in every role
• Work collaboratively with all our volunteers to improve the services we deliver, identifying training needs and providing additional learning
• Ensure our volunteering practices are compliant with current and relevant legislation
• Reimburse agreed out of pocket expenses in line with Bipolar UK’s policy and guidance
• Celebrate and recognise all our volunteers’ successes and ongoing contributions to the charity
• Support aspirations to upskill with relevant training and development

Training and development

All volunteers are given an induction and training relevant to their role before they begin volunteering so they can feel confident to carry out their tasks. Training is an ongoing commitment for both Bipolar UK staff and volunteers. Training sessions are usually held by the Bipolar UK team, although external training will be given whenever relevant and appropriate.

Who can volunteer?

As part of the volunteer recruitment process, we ask you to complete an application form. We will then invite you for an informal phone interview and ask you to provide two referees.

Roles within Bipolar UK are subject to an enhanced DBS check. The information gathered throughout this process helps us to make an informed decision about whether the volunteering role is right for you, as well as following our safeguarding procedures.

Skills and experience

We look for people who:

• Communicate well
• Enjoy teamwork
• Are able to adapt and willing to learn
• Are reliable, punctual and good at time management
• See situations with objectivity and compassion 
• All our volunteers must be 18 or older.

Bipolar UK will make sure that people are judged on their ability and potential, not on their background and situation. We will seek to treat people fairly, regardless of visible and non-visible differences such as mental health, health, gender, race, nationality, ethnic or national origin, religious beliefs or practices, political beliefs, sexual orientation, gender reassignment, disability, age, family/marital status, social background, pregnancy or potential pregnancy, caring responsibilities, spent criminal convictions or trade union affiliation.

We appreciate that these differences will contribute to diverse experiences of life, attitudes, values, and ways of thinking and communicating - and that these different perspectives can make a valuable contribution to our work.

What we ask of volunteers:

We ask that all volunteers commit to a minimum of two to four hours a week for our phone/email service or up to 4 hours per month for our support groups, for at least six months wherever possible.

We expect all volunteers to attend regular training as part of role development and progression, and to abide by our policies and guidelines. A commitment to our mission and values is imperative, along with a desire to make a difference to those affected by bipolar.  All volunteers represent the charity and must always remain professional when interacting with the public and external services.

Volunteers should:

• Have personal experience of bipolar if the role requires it
• Display empathy and understanding of the needs of others
• Understand and remain conscious of their own needs, including managing their own wellbeing
• Communicate effectively with the team
• Be always respectful of others, in line with Bipolar UK policies
• Have basic IT skills and computer literacy 

Our volunteering roles:

• Support Group Co-facilitator (online)
• Support Group Co-facilitator (in-person)
• Support Group Administrator
• Peer Support Line Volunteer
• Media Ambassador
• Fundraising Assistant
• Events Assistant

Volunteer Receptionist/Administrator

Location: Saint Michael’s Hospice – Crimple House, Hornbeam Park, Harrogate, HG2 8NA

Hours: Flexible hours – Monday to Friday between the hours of 9am and 5pm. 

Volunteers generally undertake to cover a 4 hour shift 9am-1pm and 1pm-5pm

Closing Date: 28th April 2024

Interviews will be held after closing, on or around the 7th and 14th of May 2024 in Harrogate.

An exciting opportunity to join our team of Volunteers supporting the Reception and Administration staff based at Crimple House, who are the first point of contact for anybody arriving at the Hospice.

Key responsibilities will include answering and directing telephone enquiries, greeting patients, patient visitors and staff, ensuring they are warmly welcomed at all times, as well as undertaking a variety of administration tasks using Word and Excel.

The Reception desk is manned Monday to Friday and volunteers can undertake part or full day cover.  The volunteer rota is set a month in advance and volunteers will be contacted to gain their availability at least 2 weeks in advance.

For further details, please see a full copy of the role description attached.

Perspective Volunteers will be contacted via the telephone initially and if appropriate will then be invited for an interview, where they will have the opportunity to see in more detail what the role involves.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

· We put the people who use our services at the heart of everything we do

· We are caring and compassionate

· We are personal and supportive in our approach

· We engage positively

· We are responsive

· We are driven to do better

· We are fair

· We are professional

· We work collaboratively

· We are accountable

A crucial role in supporting the operational functions of a unique wildlife rescue and rehabilitation charity. Requires a detail-oriented person with excellent organisational and communication skills, as well as a passion for wildlife.  

Are you passionate about wildlife? Are you looking for a purpose-driven role where you can make a real difference?  Do you have strong administration, communication and organisational skills that you could use to help a great cause?

Swan Lifeline is the oldest registered charity devoted entirely to the care of sick and injured swans in the Thames Valley and surrounding areas, and has cared for over 30,000 sick and injured swans. Our aims are to RESCUE, REHABILITATE and RELEASE injured birds, providing shelter and treatment for up to 180 at a time, returning them to the wild as soon as possible.

 What are we looking for?

· Proven experience in administrative support roles. 

· Excellent organisational and verbal and written communication skills. 

· Self-starter, able to use initiative and manage own time / projects. 

· Ability to multitask, prioritise tasks, and meet deadlines. 

· Flexibility and adaptability to changing priorities and responsibilities. 

· Team player, good interpersonal skills for diverse group of people. 

· Passion for the mission and values of our organisation. 

· Strong attention to detail, reliable and able to maintain confidentiality. 

· Ability to represent the high standards of SLL working with the local community. 

· Good IT skills, eg: digital filing, data protection safeguarding awareness. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 

· Calm under pressure. 

Skills

· Office and Administration Management 

· General / operations management 

· Volunteer management 

· Data protection / GDPR 

· Health & safety 

· Safeguarding 

Key Responsibilities

1. General Administrative Support: 

· Taking rescue calls and dispatching rescuers 

· Managing general public enquiries 

· Volunteer scheduling – via a rota 

· Managing vehicle records, booking MOT’s, Insurance. 

· Managing rescue statistics.

· Maintaining and improving (eg: digitise) office systems (eg: filing). 

2. Programme Support: 

· Scheduling outreach sessions and liaising with external community groups. 

· Assist in booking other individuals (eg: work experience) and groups (eg: schools) for visits to Swan Lifeline and build calendar of events. 

3. Financial and Fundraising Administration: 

· Assist with basic financial tasks eg: invoices, and expenses. 

· Helping Fundraiser Manager with Grants admin.

· Ordering food and supplies.

4. Communication and Outreach Administration: 

· Volunteer outreach and feedback. 

Interviews are informal and in person or on Zoom.

What difference will you make? 

 
Without managing our office and administration efficiently we will have significantly less time and resources to support swans who desperately need our help and face an uncertain future as a result of the Nature emergency and Avian flu. The work you do to ensure our administration is efficient and effective will really help us continue to sustain Swan Lifeline for the future. 

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for a further 12 admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 3 hours per week is required. We are flexible and like to work around you.

Training

We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 CPD accredited courses should you want to study further.

As part of our strategic priorities, RollaDome All Skate is currently seeking, detail-oriented, reliable, friendly Clubs Administrator to join our growing team. You will be expected to deliver a high-quality experience to our members and visitors in a friendly yet professional manner at all times.

Front of House:

· Meet and greet members, visitors to the Clubs and attend to their requirements as needed.

· Deal with all general membership enquiries, including booking issues, registration information and bookings.

· Set up and administer all club related activities on time booking sheet to include medical information, equipment sizes, all club bookings and event planning.

· Keep members informed in relation to any rescheduling, delays, or changes to planed club events and activities.

· Ensure club times are adhered to.

· Ensure members are informed of club and organisation events.

· Ensure reception desk is always manned, during club and event sessions.

· Work with the head Coach/Operations Director, the Business Manager and CEO to organise all groups/outings that are being hosted by RollaDome and prepare team and facility for these events.

· Ensure relevant signage is always displayed.

· Print and place signs where required for both in house team and members, along with visitors.

· Inform members of grading outcomes and grading dates and times.

· Ensure correct equipment is on site to meet the neds of all participants

· Ensure correct registers, and booking information is to hand during every club session.

· Collate weekly feedback from skaters and guardians.

· Ensure that all equipment is collected daily and stored accordingly.

Coordination and Administration:

· Opening and closing of all clubs

· Ensure Administration of the Booking System to ensure a seamless process for members.

· Ensuring all administrative requirements are in place in advance of all clubs/events

· Ensure all administrative tasks are completed when the members have completed their term and grading

General Administration:

· Opening and closing of premises as required.

· Ensure adequate supply of equipment.

· Any new projects as assigned by management

Health & Safety:

· Report any incidents in respect of members and/or guests and any faults in respect of the building, car park, hall to the Head Coach.

· Ensure all incidents/accidents are recorded in the Incident Report Book.

· Ensure First Aid boxes are full stocked and is in situ and visible at all times.

PERSON SPECIFICATION:

· ·Working knowledge of sports, children and young people.

· ·Experience working with excel and word

· ·Ability to multitask and work efficiently under pressure in a fast paced environment.

· ·Ability to prioritise workload as the need arises.

· ·Open and warm with excellent communication and interpersonal skills.

· ·Organised, with excellent attention to detail.

· ·Flexible and able to work as part of a team and individually.

· Exceptional customer service skills.

· IT skills

Do you enjoy networking and meeting new people? Are you passionate about volunteering and supporting the serving community? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a good level of IT skills.

What is a Serving Community Team Volunteering Coordinator?

There is a SSAFA presence throughout the serving community, both in the UK and overseas. In many areas, SSAFA have Serving Community Teams which offer financial, practical, and emotional support to serving personnel and their families. Each team is formed of a group of trained volunteers who make this possible.

A Volunteering Coordinator is a key role within the Team, supporting with local recruitment, induction, and celebration of volunteers and volunteering. They ensure volunteers are welcomed and supported. This role also has voting rights for the grant giving process.

What difference will you make?

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, SSAFA must maintain a diverse and committed network of volunteers who are skilled, supported and valued.

What will you be doing?

Although every SSAFA Serving Community Team has different needs, below are the main activities of a Volunteering Coordinator:

• Keeping track and keeping in touch: Maintaining accurate and up-to-date lists of volunteer details, ensuring volunteers complete training, checking in with volunteers about their experience and passing on feedback.
• Monitoring and planning: Working alongside the Chair to monitor volunteer numbers and develop plans to recruit new volunteers as required.
• Creating local links: Taking opportunities to advertise and promote volunteering opportunities locally, including linking with local volunteer centres and community groups. Liaising with the Engagement and Events Coordinator and SSAFA’s Marketing and Communications team for support with branding and publicity materials.
• Welcoming and supporting: Working in partnership with SSAFA Central Office teams to coordinate local volunteer recruitment and induction, supporting new volunteers through these steps. Ensuring every volunteer has access to supervision and support, signposting to support from SSAFA Central Office teams as required.
• Celebrating and saying thank you: Seeking opportunities to celebrate volunteering, engaging in local initiatives and finding ways to say thank you to volunteers for all their efforts.
• Partnership working: building positive relationships and working together with national and regional employees, who are available to offer you support.
• Being a volunteering champion: working with the Regional Operations Support Manager to promote volunteering best practice across the Team and ensure volunteers have the best possible experience with SSAFA.

What about training and support?

• Instructor led training alongside like-minded volunteers will guide you through everything you need to know about volunteering good practice and volunteer management.
• Online, e-learning, training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
• Local induction and support.
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from SSAFA volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What can you gain from this volunteering role?

• Use your skills, knowledge and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across the serving community and local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Some experience of coordinating people is desirable but not essential.
• Empathy regarding the needs and challenges of the serving community
• Good IT skills e.g., ability to use email and Excel – you will receive your own SSAFA email address.
• Understanding of the importance of confidentiality and boundaries.
• A willingness to adhere to all relevant organisational policies and procedures.
• A belief in the impact of volunteering.

Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.

Please note this is a volunteer role and does not form part of any contract of employment.

Minimum Age: 18

Are references required? Yes. Two-character references from people who know you well (not family members).

Is a criminal record check required? No

We work to make SSAFA as safe as possible for everyone. Part of this involves volunteers attending an informal interview, providing two suitable references, and completing relevant training for your role.

Citizens Advice Staffordshire North & Stoke on Trent

Admin Volunteer – Biddulph Office

We are looking for one or more administration volunteers to provide admin support to our advisers at Biddulph Town Hall. The office is staffed on Mondays and Wednesdays with a drop-in each morning from 10.30am to 1pm and pre-booked appointments in the afternoons.

Where: Citizens Advice Office, Biddulph Town Hall, High St, Biddulph, ST8 6AR.

When: Minimum of one morning or afternoon per week (3 hours) on a Monday and / or Wednesday.

What will you do?

• Complete an introduction to Citizens Advice and training for your role.
• Help with the day to day running of the Citizens Advice service.
• Assist at drop-ins by greeting clients, assisting clients to fill in a personal information sheet and entering the data onto a database.
• Scan, print, and photocopy documents using a printer.
• Update spreadsheets and databases.
• Any other admin duties as required.

What’s in it for you?

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team.
• Increase your employability.
• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.
• Work with a range of different people, independently and in a team.

And we’ll pay towards travel expenses too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• Be friendly and approachable.
• Respect views, values and cultures that are different to your own.
• Have good IT skills.
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.

Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details

Call or email Margaret Collin to request an application pack. You are also welcome to contact Margaret if you have any questions before you apply.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

SANE is looking for an Administration Volunteer to help with sending out fundraising event materials, franking, updating stationary and supporting the team.  You will be part of the Fundraising & Marketing team a professional team that manages the full spectrum of fundraising, marketing, website and social media activities.  This is a key role helping the team to work efficiently to raise awareness and much needed income to keep the charity running helping tens of thousands of people per year.

There are opportunities to develop your administration and organisation skills as well as learn how a charity.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our admin volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!

What can you expect to be doing?

• Recording relevant information related to your volunteer group
• Signposting enquiries to the relevant teams within Cats Protection
• Sending information to supporters, volunteers and to our National Cat Centre
• Distributing information leaflets if required

A bit more information about this role and the team

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing valuable administrative support to your local volunteer group. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Administrative and organisational skills
• Willingness to be part of a team
• Previous experience in office administration (would be an advantage)

Time expectation

Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Administrative Support Volunteer

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the London Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities.

Suggested Involvement: A suggested minimum commitment of one day per week for six months

Availability:  This volunteering opportunity will take place within our working hours, Monday-Friday, 10:00-17:00

Location: This role is based at 26-28 Ramsgate Street, London, E8 1LD

Supervised by: Hub Administrator

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them.

Main tasks

• General administrative tasks (photocopying, scanning, and minute taking)
• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis
• Supporting the delivery of Lived Experience Insight activities, by assisting setting up meetings & listening events, send reminder invites and forwarding other event information.
• Conducting client feedback calls
• Updating local resource documents, such as local authority information sheets
• Inputting information on to our case management system
• Supporting the team with resources for delivery of training

Skills and experience required

• Previous administrative experience or an interest in gaining administrative skills
• An interest in social welfare e.g. housing, welfare benefits, debt.
• Ability to manage your own time and task load
• Confident and professional telephone manner
• Good communication skills (this may be through experience of working with the public).
• Confident IT skills including Microsoft Office programmes.
• The ability to work as part of a team and value others
• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection

Induction, learning and development

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all Policies & Procedures
• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
• Provide access to other appropriate Shelter training
• Provide a local induction relevant to your role
• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy

Benefits of volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferrable skills
• Enhances your CV

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our admin volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!

What can you expect to be doing?

• Recording relevant information related to your volunteer group
• Signposting enquiries to the relevant teams within Cats Protection
• Sending information to supporters, volunteers and to our National Cat Centre
• Distributing information leaflets if required

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing valuable administrative support to your local volunteer group. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Administrative and organisational skills
• Willingness to be part of a team
• Previous experience in office administration (would be an advantage)

Time expectation

Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Admin Support volunteer, community fundraising, Aberdeen Area

Role summary

Are you looking to use your admin skills to make a difference? You’ll provide admin support to your local Community Fundraising team to ensure that we reach more potential supporters and that all our donors, however they choose to support us, receive exceptional supporter care.  We're a new and growing team with big ambitions to engage local individuals, groups and businesses in the fight to end bad housing and homelessness. You'll play an integral role in helping to broaden our supporter base in local communities.

 This role is flexible and hours can be discussed. 

Main tasks

• Research new audiences such as schools, local businesses and faith groups based around Shelter Scotland offices.
• Support Regional Community Fundraiser in approaching new supporters.
• Strengthen relationships with supporters by providing fundraising materials and updates on our work by post and email.
• Maintaining supporter records on our database.
• Support in maintaining basic income spreadsheet such as Just Giving page total.

Providing basic administrative tasks including preparing fundraising packs, posters and documents and other ad hoc duties

About the Role

Headway UK are seeking a passionate and dedicated volunteer to join our team as a Fundraising Administrator. As a volunteer Fundraising administrator, you will play a vital role in supporting the fundraising team look after our supporters who raise funds for our work. Your contributions will directly impact the lives of the individuals we support, empowering them to live fulfilling lives after brain injury.

Responsibilities

• Processing and posting fundraising materials
• Maintain accurate records and documentation of supporters through our database
• Writing thank you letters to acknowledge donations
• Taking telephone enquiries and donations
• General administration duties as and when required

Skills and experience

• Excellent communication and interpersonal skills
• Strong relationship-building abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft 365 (Office) suite

Benefits

• The opportunity to make a real difference to those who use our services
• Gain valuable experience in fundraising
• Contribute to a supportive and rewarding work environment
• Expand your professional network and enhance your career prospects

Commitment

7 hours a week (ideally). If you can commit more or less time, please do still contact us.

About Headway - the brain injury association

Headway - the brain injury association is a leading charity supporting brain injury survivors in the UK. We provide a wide range of services, including information and advice, rehabilitation, advocacy, and research.

Additional information

We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, regardless of their race, ethnicity, gender, sexual orientation, religion, or disability.

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Merton and Lambeth.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the issues challenging our clients and communities, as well as promoting the improvement of policies and practices that affect people’s lives both locally and nationally.

We were one of the first Citizens Advice services to open our doors in 1939. More than 80 years on, our support and services are as important as ever. We support people to resolve their advice problems and change their lives for the better. We do this on a free, confidential and impartial basis.

The Admin Volunteer role will support the Advice team in our Merton offices by

• Processing client paperwork

• Contacting clients to schedule and confirm appointments

• Contacting clients to check any outcomes

• Typing up client letters, ensuring full accuracy

• Printing and scanning client documents

• Updating service spreadsheets and database

Aim of this role:

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team

• Increase your employability

• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

• Volunteer with a range of different people, independently and in a team

Locations

Merton offices (Mitcham and Morden), as well as outreach locations across Merton

What do you need to have?

You do not need specific qualifications or skills but you will need to:

• Be friendly and approachable

• Respect views, values and cultures that are different to your own

• Have good IT skills

• Be willing to learn about and follow Citizens Advice Merton and Lambeth aims, principles and policies, including confidentiality and data protection

• Be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer.

Training and Support

You will receive comprehensive training for this role and learning will continue through various methods of training. We will also reimburse all reasonable travel costs.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

How to apply

If you are interested in the role and joining us, we would be delighted to hear from you. Please see the link to our website for the full role descrition and how to apply by 6pm, Monday 6th May.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.