Advice Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Debt Advice Team Leader to join the Citizens Advice New Forest team. This role will provide line management to two debt teams from Citizens Advice New Forest and one debt team from Citizens Advice Southampton and will be responsible for ensuring that the projects are meeting their objectives and outcomes. We are
looking for an individual that can oversee all aspects of debt project delivery including technical supervision and adherence to quality standards, monitoring of project delivery and outcomes, and all aspects of leadership of the teams including motivation and development of the team members.
We are looking for candidates who are:
- From an advice background, with appropriate debt-advice accreditation or the ability to become accredited quickly.
- A great communicator, motivator and team player; someone who can interact at all levels of Citizens Advice.
- Someone with an eye for detail, who is able to take a leadership role and is comfortable with responsibility.
- Passionate about helping individuals needing support to move on with their life.
What’s in it for you:
- Working in a supportive environment, you will have the autonomy to run your own teams and take accountability for delivering the project outcomes.
- Ongoing learning and development to help your progress with your career.
- A sense of satisfaction, being part of a team that is giving back to your local community by helping individuals find a path out of their current circumstances.
As a successful candidate you will be able to work a hybrid model of work, although attendance at a Citizens Advice office is expected for a minimum of 1-2 days per week.
This role can be either full time or part time, however a minimum commitment of 30 hours per week is required.
If you think this role is one that you would be passionate about, we would love to hear from you.
Please refer to the full Job Pack on the Citizens Advice New Forest website, which contains a detailed role profile and person specification.
Candidates are required to submit a CV along with a cover letter that details how their skills and experiences meet the person specification.
Applicants will be considered on a rolling basis, but the closing date is 16th June 2024
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Closing date: 9.00 am Wednesday 5th June 2024
Interviews will take place on: Monday 10th June 2024
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you!
North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices.
The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.
Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024
Age UK's National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service, we are recruiting for some Information and Advice Advisors to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. Our team work from the office at least 1 day a week, but that can be more if you prefer.
Must haves:
* Excellent active listening
* Excellent oral and written communication skills
* Proficient in the use of IT e.g., Microsoft Office applications including Word, Excel, Teams, and SharePoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time
* Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
* Accurate and attentive to detail
* Calm, empathic, compassionate
* Committed to providing a high quality service
* Committed to a team working approach.
Great to haves:
* Experience of providing information and advice on the telephone or face to face
* Experience of working with older peoples' issues
* Experience of working with social care/benefits
* An academic qualification at degree level.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.
The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
- Creating a positive working environment in which equality and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services, including contributing to possible future expansion.
- Maintaining a small personal caseload (approximately one day’s work per week).
- Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
For more information about the role and who we are looking for, please see the attached job pack.
Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).
WHAT DOES BIAS DO?
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
To apply, please submit a CV and cover letter (max. 1500 words). Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples.
We encourage candidates to apply as soon as possible as interviews will be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Advice & Information Worker (Havering)
WORKING HOURS: 21 hours per week
SALARY: £24,868 pro rata; (£14,920 for 21 hours actual)
CLOSING DATE: Monday 10th June by 12pm
PROPOSED INTERVIEW DATE: Monday 17th June
Age UK Redbridge, Barking & Havering offers an Advice & Information service to support older people living in the boroughs of Redbridge, Barking & Dagenham and Redbridge which is free, independent and confidential to older people, their relatives, carers and friends. We offer support with benefits maximisation to make sure people receive everything they are entitled to, housing issues, social care needs, health and disabilities, advice on energy efficiency and fuel poverty, to assistance with form filling and leisure.
We are recruiting an Advice Worker to cover the London Borough of Havering. This role requires the worker to work independently and manage their own caseload but be part of the wider team and be aware of the other services provided by Age UK Redbridge, Barking & Havering. The post involves both office based, home visit and outreach work at a variety of locations across Havering. Good IT skills are required and familiarity with Charity Log would be useful as well as knowledge of relevant quality assurance systems.
To apply: Please check our website for further details and a full application pack
Completed application forms and Equal Opportunities Forms should be returned to admin using the email: admin or alternatively post to Gabby O’Neill Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
The client requests no contact from agencies or media sales.
We have a great opportunity for an Advice & Wellbeing Specialist to join the team on a permanent basis. In this Outreach role you’ll be working predominantly in our Reading & Oxford communities, with one day a week working from our Houghton Hall office in Houghton Regis
As an Advice and Wellbeing Specialist, you will report to the Advice and Wellbeing Team Leader. You’ll deliver proactive and trauma informed support to meet the holistic needs of residents. Your support will be tailored to your resident’s needs, and you will work closely with them to understand their wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You will empower residents to manage their wellbeing needs by helping them to develop and maintain skills and resilience to lead independent and fulfilled lives.
You will work collaboratively with wider teams, statutory services external advice and support services to ensure residents have the appropriate support. You will build partnerships with external stakeholders in your area to ensure there is a strong network for support for our residents. You will also be delivering advice and wellbeing support in community wellbeing hubs and providing peer support to colleagues.
What you'll need:
- A Full UK driving licence with access to own car.
- Demonstrable experience dealing with vulnerable people.
- Demonstrable experience dealing with complex cases.
- Experience providing frontline support and giving advice.
- Be passionate about customer service, being resilient with a positive and can-do-attitude.
- Have excellent written and verbal communication skills.
- Be exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and produce high quality work.
If this sounds like you, this role might be perfect for you!
A bit about the role:
You will work closely and collaboratively with residents in their homes and neighbourhoods to understand their immediate needs, as well as their wider goals and aspirations to achieve sustainable outcomes. You will do this through a mix of direct support and advocacy, as well as exceptional partnership working with other Peabody teams, our contractors, statutory and voluntary services, and by supporting local wellbeing projects.
Some of the key results for the role include:
- As the Advice and Wellbeing Specialist, you will be providing holistic wellbeing support that supports residents to sustain their tenancies successfully.
- Actively build strong partnerships with other Peabody teams, housing associations, local authorities, statutory and voluntary services to promote effective multi-agency working and information sharing.
- Work with the Allocations, Financial Inclusion and Neighbourhoods teams to target early tenancy support to new residents who need this and ensure others know how to access your support if facing any difficulties in the future.
- Support the delivery and promotion of wellbeing hubs and cafes, as well as other projects in your region.
An enhanced Disclosure and Barring Service (DBS) check is required for this role and requires a full, clean driving licence. This role will be covering the Oxford and Reading area.
A minimum of 2 to 3 days working in the office/covering your patch is required; the other days can be worked from home, or a local office.
Weekly hours Monday - Friday, 09.00 - 17.00 with occasional outside of hours work.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here's just a few of the benefits for working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- • Two additional paid volunteering days each year
- • Flexible benefits scheme, including family friendly benefits and access to a discount portal
- • 4 x salary life assurance
- • Up to 10% pension contribution
Closing date: 12th June 2024.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
A great opportunity has arisen for an Editor to join our friendly Health Advice team to provide everyone with a lung condition with the best possible information so they can stay well and out of hospital, regardless of their income, age, ethnicity, gender, or background. All our health information is developed using the latest evidence, with the support of healthcare professionals. And we put people affected by lung conditions at the heart of everything we do.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You’ll work with the team to produce high-quality, evidence-based, clinically accurate health advice for people affected by lung conditions, in line with robust editorial processes and health information standards like the PIF TICK. You’ll research, write, review, and edit health advice for our website, printed resources and other media, including video. You’ll also support large-scale health information content projects.
You’ll have excellent writing, editing and proofreading skills (preferably in a healthcare context), strong attention to detail including accurate spelling and grammar, strong digital skills with an excellent working knowledge of SEO best practice, and strong organisational skills with the ability to manage competing priorities. As a strong communicator and collaborator, you will have the ability to build effective working relationships with colleagues across the organisation.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
- £20,669 per year (based on a full-time salary of £30,396)
- 25.5 hours per week
- Fixed-term contract for 1 year with possibility of extension (subject to funding)
- Based in Brixton
- Some hybrid working permitted, in line with policy. There is an expectation that you will work from the Brixton office at least 1 day per week.
Often the first point of contact for our clients in Lambeth and Southwark, the Information and Advice Service aims to provide support for residents who may be experiencing social-isolation, low mood, anxiety or depression. The service handles over 1500 enquiries a year from people seeking support for a range of issues including welfare benefits, housing and homelessness, advocacy, family support, disability and legal advice in addition to accessing our mental health and befriending services.
As one of two Advice Service Coordinators, you’ll support volunteers to ensure that the service is running efficiently. You will be in regular contact with clients both interested in and accessing the service to make sure they have adequate support. This may include referrals and signposting to additional or alternative mental health and social support services.
You’ll also maintain the online Community Information Network (COIN) directory, which includes vocational and social opportunities for adults with long term health conditions who are looking for paid work, to move closer to their vocational goals or consider social and leisure opportunities.
Applicants should have experience of providing specialist advice in benefits and housing, managing a diverse caseload and providing advocacy, and possess effective communication skills. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 27th May (11:59pm)
Likely interview date: Thursday 6th June in Brixton
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
The client requests no contact from agencies or media sales.
We are recruiting a part time Advice Worker – Asylum Support, £37,616 pro rata, hybrid working,
We are seeking an experienced Asylum Support Advice Worker to help deliver our new maternity health justice partnership targeting refugee and asylum seeking women in Greater Manchester and East Cheshire.
About Maternity Action
Established in 2008, Maternity Action protects and strengthens the rights of pregnant women and new parents to employment, social security and healthcare, irrespective of migration status.
We employ specialist employment and asylum/immigration lawyers who represent women who experience maternity discrimination at work, difficulties in accessing maternity pay and benefits or are wrongly charged for their NHS maternity care. We provide second tier advice to NGOs on housing and subsistence for refugee, asylum seeking and migrant women. We support strategic litigation within our areas of expertise. Our policy and campaigning work is driven by the injustice we see from our advice services. We prioritise issues affecting low income and marginalised women, including migrant and asylum seeking women.
Maternity Action has grown over the past four years and we are now a team of 26. We are passionate about our work, but we are committed to our staff having a genuine work life balance. The majority of our employees have some form of caring responsibilities and Maternity Action is a genuinely flexible employer. 22 of our 26 staff work part time and staff are located across the UK. We have recently expanded our operations and have developed two Health Justice Partnerships with NHS Trusts. We are funded by a variety of large charitable funders, smaller grant making organisations and unions.
About the role
We have secured funding for a 12 month pilot maternity health justice partnership targeting refugee and asylum seeking women in Greater Manchester and East Cheshire. This is the first UK maternity health justice partnership targeting this group of women. We have an existing maternity health justice partnership in Greater Manchester and East Cheshire which advises on employment rights, maternity pay and mainstream benefits.
You will deliver advice to pregnant women and new mothers on Home Office support and healthcare entitlements and provide ongoing advice and support where needed. You will also refer to other support services as needed, including food banks, baby banks and community groups. You will deliver outreach and engagement sessions to maternity services and voluntary organisations, working with our Outreach and Engagement Officer. You will also contribute to the development, monitoring and evaluation of the pilot. The role will keep up to date with asylum support and related developments.
This role forms part of our Immigration and Asylum Advice team, which is led by our Senior Legal Officer. The team consists of a Legal Officer, Senior Project Officer and Casework Support Officer. The role will coordinate with the advice and outreach workers delivering our employment and benefits maternity health justice partnership in the region.
About you
We are looking for an experienced adviser with a thorough knowledge of asylum support and experience of liaising with the Home Office and Migrant Help. You will have experience of delivering complex advice, preferably by telephone, of advocating on behalf of vulnerable client groups and working with interpreters. You will have an excellent phone manner and the ability to deal with discussions of sensitive health issues.
We particularly welcome applications from Black and minoritised ethnic candidates and from people with lived experience of pregnancy or parenting, low income or migration. We welcome applications from people returning from a career break.
Working arrangements
The post is 21 hours per week. There is a core day (Thursday) and we are otherwise flexible about start/finish time and days worked, within normal business hours.
The post can be delivered through a mix of home and office based working and will involve outreach sessions. Office location is likely to be in Hulme, Manchester. You must be based in the North West.
Salary is £37,616 pro rata plus 8% pension.
This is a 12 month post with the possibility of extension
How to apply
Please send us your CV and an application of no more than two sides of A4 outlining how you meet the selection criteria.
The closing date for applications is 5 June 2024. Interviews will be held remotely on 13 June 2024.
The client requests no contact from agencies or media sales.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 £23,050 - £24,670 depending on experience
Hours: 35hrs per week full time, and job share will be considered
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face.
Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services.
Experience of delivering Welfare Benefits Advice is required.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until March 31st 2025 and subject to review and funding thereafter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours of work: 36.5 per week
Monday to Thursday, 9am to 5pm with 30-minute unpaid lunch break, Friday, 9am to 4pm with 30-minute unpaid lunch break.
Location: Welwyn Hatfield (with some working from home)
Type of contract:Permanent
Purpose of role:
Citizens Advice Welwyn Hatfield has a vacancy for a highly motivated Advice Service Manager to lead our advice team. You will be responsible for the supervision, quality and monitoring performance of the advice team, who deliver multi-channel advice (face to face, phone and digitally) to Welwyn Hatfield residents on a wide range of advice issues including welfare benefits, debt, housing, employment, and discrimination. You may also be required to deliver advice and session supervision when necessary.
You will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, and debt
If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.
What we can offer our staff:
- 25 days’ annual leave FTE plus bank holidays.
- 5% contribution to Employer’s Pension Scheme.
- Death in Service cover on joining the Employer’s Pension Scheme.
- Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
- Commitment to continued professional development.
- Town centre location with great transport links.
- An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.
Closing date: Friday 7th June 2024
For more information please download the Job pack attached.
We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.
Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Burnham and Weston Energy CIC is looking for a programme manager to nurture and grow our energy advice service.
The service is delivered by a small team of trained Home Energy Advisors who visit people in their homes to provide advice on how they can save money on their bills and make their homes warmer and healthier to live in. They also install small energy efficiency measures such as LED lights, draft proofing and radiator reflectors. Households are then referred on to further support to help them access welfare payments and grant funding for home upgrades including insulation, boiler replacement and energy efficient appliances.
The current team of 2 Home Energy Advisors have capacity to deliver around 700 home visits per year. We receive referrals from a range of local organisations. We employ a Programme Co-ordinator to manage and generate home visit referrals and bookings, provide follow up support, and manage events and communications.
From this foundation, our growth objectives for the Home Energy Savings service are to:
- Continue to raise awareness of the service amongst local organisations and the public, and increase the number of referrals and vulnerable householders who benefit.
- Grow the team of Home Energy Advisors as demand requires, to at least double the team by the end of 2025.
- Secure additional funding to support the service.
- Develop partnerships which broaden and deepen the ways we can help households, including unlocking funding and support for energy efficiency retrofit.
Role responsibilities
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Manage, mentor and support our team of Home Energy Advisors and the Programme Co-ordinator, and oversee its growth.
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Responsible for team safeguarding, H&S, mental health, team building, mentoring and training;
- Manage the delivery of our Home Energy Saving Service across North Somerset and the former districts of Sedgemoor and West Somerset and Taunton, seeking opportunities to strengthen and grow the service.
- Manage the delivery of grant funder requirements including ensuring KPIs are met, budgets managed and reports provided.
- Manage the delivery of our referral partnership contract with LEAP AgilityEco including ensuring KPIs and contractual requirement are met and that households referred to LEAP receive the best possible support.
- To secure and manage further funding partnerships (such as Redress or MCS funding),
- Responsible for ensuring company policies relating to the advice programme are kept up to date and consistent with requirements or partners. Responsible for ensuring working practice is in accordance with our policies and that risk assessments and management plans are in place and adhered to.
- Manage relationships with organisations referring households to the energy support programme and receiving onward referrals from us.
- Develop partnerships which broaden and deepen the ways we can help households.
- Develop our CRM and IT systems.
- Represent Burnham & Weston Energy at local events and forums, nurture and grow our networks and relationships with local stakeholders and deliver our comms via the website and social media channels.
Essential requiremnts:
- Experience of leading and managing home visit teams including safeguarding, H&S, mental health, risk assessment and management, team building, mentoring and training. Experience of managing front line service teams is more important to us than energy advice experience. We can organise mentoring support from other community energy enterprises who have developed and scaled up local energy advice services.
- Experience of overseeing complex case work.
- Experience of grant programme and service contract management including management of budgets, KPI delivery, reporting and meeting funder requirements.
- Experience of securing grant and service contract funding including applications, contract negotiation and ensuring funding requirements are in place.
- Committed to and rooted in the communities we serve: Weston-super-Mare, Burnham-on-Sea, Highbridge, Mark, Winscombe and the surrounding rural areas.
- Understand the local public, community and private sector landscape and be well networked.
- An ability to bring people together, bring out the best in people and make things happen.
Useful requirements:
- Understand the complex world of energy support funding.
- Experience of being a home energy advisor and/or managing home energy advice teams.
- A track record of business development, ideally in a social enterprise, charity or public service context.
- Competent with communications and social media.
- Confident in network and relationship building.
The client requests no contact from agencies or media sales.
We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:
Main Duties and Responsibilities
Management Team:
- As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service
Service Development
- Be responsible for developing the advice service according to organisational needs and strategy
Team Management:
- To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
- To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team
Management of Advice Service and Direct Service Provision:
- To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
- To manage the advice team across the following areas:
- To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
- To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
- To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
- To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
- To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
- To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public
The Advice Service Manager will:
- Guide the advice service team on complex casework, where needed
- Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
- Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy
Newly arrived asylum seeker support
- To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
- To facilitate clothing donations to those in most need, ensuring that stocks are maintained
- To ensure that clients in asylum accommodation across Suffolk can access our services
- To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)
Immigration support lead
- To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through
Vulnerable Client & Safeguarding Lead
- To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns
Client representation
- To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge
Partnership working
- To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development
Monitoring, Evaluation and Donor Reporting
- To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
- To provide monthly summary reports for the Charity Manager and board of trustees
- To compile reports in reference to our funders’ outcomes and targets
- To help with the development & administration of written information produced by SRS for our clients’ benefit
- To contribute to development of new services and funding applications
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
Debt Advice Case Manager
Do you want to help lift some of the most marginalized and vulnerable in our communities out of poverty? We are seeking a Debt Advice Case Manager to work with a small, compassionate, dynamic charity, to help transform lives.
Our client offers comprehensive debt & benefit advice, helps build financial resilience through money education and budget coaching, and offers mentoring to clients with open-ended holistic support to increase their mental wellbeing and social mobility.
If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!
Internal Job Title: Debt Advice Case Manager
Location: Hounslow, London (will consider hybrid/remote working options)
Salary: £30-34k (FTE) based on experience and location
Contract type: Permanent (6-month probationary period)
Benefits: Enhanced pension scheme, holiday allowance, family-friendly policies, flexible working, learning and development, health and wellbeing.
Closing Date: 3rd June 2024
About the Role:
The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.
The organisation’s mission is to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt. The job holder will play their part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.
The role combines both technical and pastoral elements. The role will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. But you will also need to lead client appointments and support clients through what at times can be emotionally difficult situations.
About you:
We are looking for someone with prior debt advice experience who ideally has experience in leading and supervising volunteers.
Essential skills and experience of the Case Manager include:
- Previous experience in providing regulated debt advice on a case management basis
- Being a DRO intermediary would be an advantage
- Demonstrable experience in providing person-focused support to clients who may be vulnerable
- Excellent interpersonal skills and an ability to show empathy, compassion and patience
- Sound IT skills with a strong command of the Microsoft Office suite
Above all else, our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith-based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone comfortable with its Christian ethos and champions its core values. If this sounds like you, then apply today with a CV and cover letter explaining how you are a good fit for the role!
About the organisation:
The organisation was established in October 2009 and saw it’s first client in January 2010. Since then, they have provided advice and support to thousands of families and individuals in difficulty. Set up originally as part of the social action work of Holy Trinity Brompton church in London, the organisation has since expanded, opening up new branches in partnership with numerous churches and running appointments from locations throughout London and the South of England.
Every day the organisation see individuals and families who have been broken by their circumstances, be that illness, bereavement, loss of employment, mental health problems or family breakdown. Through circumstances that any of us would struggle to deal with, they have found themselves facing the prospect of being evicted from their home, struggling to keep the power on, or unable just to meet their basic day-to-day needs.
Other roles you may have experience with could include: Debt Case Manager, Welfare Case Manager, Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.