Support Jobs
This role is based at our centre a short walk from Clapham Common tube station, in London. We support homeless people from the local area and further afield. Our services are open access, so the people who come to the Ace of Clubs are diverse and from multiple walks of life. Consequently their needs can be complex, so we are looking for a skilled communicator who can support people, many of who live chaotic lifestyles. Our purpose at the Ace of Clubs is to address people’s basic human needs by providing food, clothing, toiletries, and practical support. We help people link up with housing, healthcare, education, and employment. Our Support Workers work to help individuals overcome barriers to achieving wellbeing, whether it be through guidance in the support system, learning new skills or supporting service users to build the confidence and skills to enable them to navigate their life challenges and advocate for themselves. The ultimate aim of our work is to reduce people’s dependence on our service, helping them move toward independence.
As a small team, we work collaboratively and you will have the opportunity to grow, thrive and perform through effective conversations and honest feedback underpinned by trust. We work in an environment that will stretch you both personally and professionally, and all you need is your expertise and natural talent to work with people.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
Interpersonal skills, the ability to communicate clearly, and a commitment to upholding professional boundaries are essential requirements of the role. Employees and volunteers at the Ace of Clubs must also act with honesty, respect, reliability and a non-judgemental approach combined with the ability to deal with challenging behaviour in a non-confrontational manner.
KEY DUTIES
- To participate in the provision of advice and advocacy for service users addressing their needs in the following areas; Housing; Welfare; Health; Education; Employment, (this list is not exhaustive);
- Refer to and liaise with partners and agencies within the statutory and voluntary sector to secure positive outcomes for Centre Users, e.g. referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Work in a manner which honours our organisational values and is responsive to the trauma and experiences of homelessness and vulnerable adults.
- Maintain essential records accurately on Charity Log, (ensuring high quality case recordings).
- Ensuring the Centre Manager is kept informed of all safeguarding and risk concerns.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
Please provide a covering letter outlining how your skills and experience meet each of the requirements outlined in the attached Job Description.
IMPORTANT - APPLICATIONS WITHOUT A COVERING LETTER THAT ADDRESSES HOW YOUR SKILLS AND EXPERIENCE MEET EACH OF THE REQUIREMENTS OUTLINED IN THE ATTACHED JOB DESCRIPTION WILL NOT BE CONSIDERED.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a Support worker with The Hope Foundation, your primary responsibility will be providing ongoing support to our tenants and service users, while working with them through support plans and growth plans, towards independent living.
The post-holder will:
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Provide support to tenants in line with project aims and goals, including but not limited to providing mentoring, advice, support plans, employment training, property searches, admin support and assistance with tenancy sustainability.
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Work collaboratively with other projects of The Hope Foundation to achieve organisational goals.
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Oversee project volunteers, manage rotas, and provide project updates to partners.
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Assist with project and organisational administration.
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Work collaboratively with partner organisations to source additional support options, training opportunities, and tenant referrals.
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Be a port of call for tenants regarding property maintenance queries and issues.
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Provide support to clients accessing other charity services for support and advice.
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Treat clients with the respect they deserve and support all people without judgement or discrimination.
Duties and Responsibilities
(1) Client Support
• Working with tenants through their individual development plans.
• Provide encouragement, advice, and support to tenants.
• Assist tenants with housing benefit applications, job searches and training.
• Liaise with agencies on behalf of tenants.
• Assist tenants with tenancy maintenance and basic life skills support.
• Work with individuals seeking support through The Community Hope Project.
(2) Property Maintenance
• Organise maintenance work within The Hope Foundation properties.
• Provide tenants with assistance in operating equipment and information regarding Health and Safety.
• Report any property or furniture damage/issues.
(3) Administration
• Keep tenant development plans, pen portraits, logs, and personal information up to date.
• Provide general admin support to organisation
Other duties
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To work within other areas of the charity or undertake other duties not listed in this job description, as may be required from time to time.
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To attend all staff meetings.
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To attend all relevant training opportunities.
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To contribute to ongoing growth and development of the Charity.
As a charity we are proud of our Christian Ethos and Culture and would expect applicants to be respectful towards this.
The Hope Foundation is committed to work with anybody and everybody regardless of background, race, gender, sexual orientation, belief or political view and we long for a world that operates in love and tolerance, we therefore welcome applications from anyone who thinks they would fit this role.
Requirements
The successful applicant will be expected to demonstrate the following:
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Knowledge and experience within the charitable sector, and support services
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Excellent communication skills
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Excellent IT Skills
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Excellent administration Skills
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The ability to build relationships and networks
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Current UK driving License – Desirable
The Hope Foundation exists to combat homelessness, loneliness and isolation across Liverpool and beyond.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
- To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
- To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
- To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
- To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
- Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to at least Care Certificate NVQ level 3
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor. You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at our National Cat Centre. In return you will receive a salary of up to £26,796 per annum plus excellent benefits.
This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
Responsibilities of our Supporter Care Advisor:
As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters.
What we’re looking for in our Supporter Care Advisor:
- Experience working within a supporter relations or customer care environment
- A keen desire to provide excellent supporter/customer care
- Experience handling complex complaints and queries
- Hardworking team player but also able to work independently off own initiative
- Engaging and professional phone manner, excellent listening skills to build rapport and empathise
- Good organisational skills and attention to detail
What we can offer you:
- salary of up to £26,796 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 29th May 2024
Virtual interview date: w/c 10th June 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 21 rehoming centres.
The role of the Supporter Relations Officer (SRO) is to promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly. They provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey. This is done by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
The SRO spends time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups. They organise supporter events and tours at the rehoming centres throughout the year and are also part of the team organising and attending events with the Dogs Trust Village.
As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role also involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential.
The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.
Support Lead
Hours per week: 37.5 (Full-time 5 days).
Salary: WM6 SCP27 £27,745 per annum.
Based at: Wandsworth Floating Support Service.
Contract type: Permanent.
Looking for an opportunity to make a real difference at one of London’s leading mental health charities?
We know that housing and mental health are often linked. Poor mental health makes it hard to cope with housing problems, and housing problems can make mental health worse.
With this in mind, we are proud to present this exciting role in our Floating Support Service. This service support people to live independently, and continues to be the only floating support service in the London Borough of Wandsworth. We’re looking for a mental health professional to join our passionate and dynamic team. You will support the Service Manager to manage the team while delivering high quality effective services.
We’re a motivated, engaged, and efficient team, all working towards the same ambition. We’re committed to hiring diversely and inclusively, and to supporting those that join us to develop skills and reach their potential. We’re especially keen to hear from those who are innovative, adaptable, and highly creative. If you think you embody our vision, culture, and principles, please get in touch!
You will:
- Provide support for the Service Manager in the Wandsworth Floating Support Team.
- Work directly with a small caseload of service users, delivering support to enable independence and mental health recovery.
- Carry out and evidence regular assessments of support needs; drawing up, implementing, monitoring and reviewing support plans, risk assessment and outcomes monitoring.
- Promote independence, wellbeing, inclusion, and resilience.
- Provide line management and ‘hands-on’ support to the staff team when complex support issues arise, or breaches of tenancy occur and take charge when there is a major incident.
You are:
- Someone with at least two years’ experience within a visiting support, supported housing team and/or a floating support team.
- Knowledgeable and experienced in working directly with people with mental health needs, including experience of working in a recovery-based service.
- Able to support planning and mental health recovery approaches with a compassionate and empathetic approach.
- Experienced in working across multi-agency approaches to health, including social services, landlords, and other service providers.
- Able to work cohesively and collaboratively within a team.
- Someone with a wide range of life experience, effective communication skills, and able to demonstrate degree level academic experience.
- Competent in using computer programmes and databases.
About us
- We are one of London's leading, community based, mental health charities, and have been providing support for over 50 years.
- We are a supportive team that make it a priority to support the wellbeing of our staff.
- Over 50% of our staff have lived mental health experiences and everything we say and do is rooted in the experiences of people who know what it is like to live with a mental health problem.
- We have an excellent track record of delivering high quality clinical services to a range of local communities across the boroughs we serve.
Why work for us?
- Competitive Salary.
- Life-changing work.
- Learning and development opportunities.
- Passionate and professional workforce.
- Diversity and Inclusion.
- Cycle to work scheme.
- Generous annual leave package.
- Access to Employee Benefits with Employee Assist Programme.
Application process
Please check the Job Description to ensure that you meet the requirements of the role.
Complete and submit the job application by 12.00pm on Tuesday 11th June 2024
REF-214097
Support Worker
We're looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
We provide support for 16 customers, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).
Hope House - Support hours 24 hours 7 days per week, with sleep- in based on a shift rota pattern - (sleep-ins staff are paid additional to salary advertised).
Doddsfield Rd - Floating support (during working hours)
Team - 1X Contract Manager, 1X Team Leader, 3.2 Support Workers.
Current Vacancy - 1x FTE/1 x FTC Support Worker role who will be allocated to work with customers at both sites.
Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.
This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our IBIS House MH Step Down & Crisis service in Newham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.
Waking Night Support Workers are responsible for ensuring continuity of this support service at night and for keeping service-users and the building safe. More specifically, you will:
Understand the concept of recovery and apply those principles to develop an environment and service that enhances recovery.
Put the customer at the centre of their support and promote optimism and hope for their increased independence
Provide intensive support (both practical and emotional) to customers as required
Shifts will be on a rota pattern and are from 22:00 to 08:00. Includes weekends and bank holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Be flexible and responsive to the needs of customers as directed by their personal support plan
Proactively engage in learning and development activities to increase knowledge and skills on an ongoing basis
Monitor and report on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare
Build supportive, trusting relationships with service-users and creating a positive atmosphere
FOR FULL JOB DESCRIPTION PLEASE VISIT OUR WEBSITE
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially service-user-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Essential
Minimum NVQ Level 2 in Health & Social care, or equivalent.
Demonstrable experience of support work with people with mental health related support needs.
The ability to be self servicing in the terms of computer/word processing is a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead.
Desirable
Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our IBIS House MH Step Down & Crisis service in Newham.
£20,514.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.
Waking Night Support Workers are responsible for ensuring continuity of this support service at night and for keeping service-users and the building safe. More specifically, you will:
Understand the concept of recovery and apply those principles to develop an environment and service that enhances recovery.
Put the customer at the centre of their support and promote optimism and hope for their increased independence
Provide intensive support (both practical and emotional) to customers as required
Shifts will be on a rota pattern and are from 22:00 to 08:00. Includes weekends and bank holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Be flexible and responsive to the needs of customers as directed by their personal support plan
Proactively engage in learning and development activities to increase knowledge and skills on an ongoing basis
Monitor and report on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare
Build supportive, trusting relationships with service-users and creating a positive atmosphere
FOR FULL JOB DESCRIPTION PLEASE VISIT OUR WEBSITE
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially service-user-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Essential
Minimum NVQ Level 2 in Health & Social care, or equivalent.
Demonstrable experience of support work with people with mental health related support needs.
The ability to be self servicing in the terms of computer/word processing is a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead.
Desirable
Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a Bank Support Worker Admin to join our human resources team located in Caledonian Road.
£23,933.00 per annum, working 35 hours per week on a fixed term contract of 3 months. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working alongside the HR Admin and Payroll team, to be responsible for the effective day to day running of Bank Support Worker payroll processes, effective utilisation of the Bank Support Workers, and use of Bank Support Worker portal to aid in the transfer to a new Bank and Agency system.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
To ensure the transfer of Bank Staff information to new Bank and Agency system.
To ensure we have accurate and up to date recording of bank staff on Bank IT system and HR system (iTrent)
To ensure ongoing compliance (DBS, Right to Work and training renewals) are kept up to date
To understand general availability of our BSW's to help managers find suitable bank staff for shifts.
To communicate key messages to our Bank Staff as needed.
To work with HR Business Partners and relevant managers if bank staff need suspending/removing from the bank system.
Work with Managers to review BSW hours in line with Working Time Directive and Overtime Policy to ensure excessive hours not worked
To complete BSW monthly payroll check and calculate salary top ups.
To work with BSW and payroll team to resolve payroll queries
To complete general administration of BSW references and confirmation of employment letters.
Any other duties as reasonably required within the role.
This role requires a basic DBS
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Must be able to build excellent working relationships with internal and external stakeholders and across multiple teams
Focused on delivering excellent customer service
Self driven to deliver outcomes required in role
Able to prioritise to meet business needs
Able to work in a challenging environment
Good attention to detail
Positive and solution focused
Organised and able to prioritise effectively
Can work well as part of a wider team
What you'll bring:
Essential:
Ability to pick up IT systems quickly
Showing strong initiative and problem solving skills
Able to use Excel, Word and Outlook well
Good customer service experience
Previous experience of admin role would be beneficial
Desirable:
Experience of overseeing and organising a Bank of Workers
Experience working in Care and Support or a Housing Association
ITrent and Bank booking systems experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Job Title: Peer Supporter, Lancashire (East)
Salary: £20,820 (£10,410 Pro-rata)
Working Hours: 17.5 hours Per weeks
Contract: Fixed Term Maternity Cover (6 months)
Location: Lancashire (East) based with some home working, Wednesday, Thursday, Friday 09:00 – 15:00
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Lancashire Infant Feeding Support project is commissioned by Lancashire Council, to offer infant feeding support across the region in both community and hospital settings. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable Peer Supporter who will support parents at East Lancashire Hospital Trust and at various community settings in Lancashire and offer support in service user homes. This role will mainly be based at out in the community, with some homeworking (expenses will be reimbursed).
About the Role
You will be responsible for offering breastfeeding support for parents within East Lancashire Hospital Trust and the community.
Some of the key responsibilities of the role include:
· Providing breastfeeding support to families on the wards at East Lancashire Hospital Trust, in service user homes and community settings within Lancashire.
· Support in delivering inductions for volunteer peer supporters.
· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.
· To attend regular supervision/support sessions.
· Having a good working knowledge and understanding of the local demographics in the Lancashire area and ensuring all support is accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of at least 3 months. The training can be undertaken within your working hours.
The role is 17.5 hours per week which will be worked Monday to Wednesday 09:00 – 15:00. This will be split across East Lancashire Hospital Trust, in service user homes and at community settings across Lancashire, however there is also some home-based working required.
About you
· Are you willing to undertake our Peer Supporter training? (Requires minimum 3 months Breastfeeding Experience)
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description available on our website.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Please apply for the role via our careers page
Closing date: 26/05/2024
Interviews: Week beginning 27/05/2024
Interview format: Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.
A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.
The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.
Other support activities will be developed, such as group support and weekly meet ups.
The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.
Adherence to health & safety, equal opportunities and diversity policies is expected at all times.
Please review the full Job Pack before applying with your CV and cover letter.
Please review the full Job Pack before applying with your CV and cover letter.
Your cover letter should detail how you meet the job specification.
The client requests no contact from agencies or media sales.
Support and Outreach Worker - Glasgow
Location: Glasgow
Contract type: Permanent
Hours: 35
The Big Issue is looking to appoint to a brand-new role supporting our vendors in our Glasgow region. The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support.
You will also positively promote The Big Issue in your local area, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.
To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance.
Full details of the role including key responsibilities and required skills and experience are available in the Job Description.
In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services. Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities.
Salary and Benefits offered:
- Salary of £27,570.82 per annum
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role will be based at our Big Issue office in Glasgow but you will be mostly be working out and about within the community.
Closing date - 26th May 2024 (23:59pm) Interviews will likely by held in person on the 4th June 2024.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
REF-214100
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £32,000 per annum
Hours: Full time, 37 hours per week
Contract: Permanent
Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!
This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.
You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.
This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.
The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the person specification in your statement and explain how you meet the criteria.
Our housing support team focus on supporting people with varying support needs who have a history of homelessness. We have a number of shared houses and modular homes across Cambridge, and the Team Leader is responsible for overseeing and coordinating the work our support workers do with their residents.
The service is covered by a team of Support Workers who work 9-5, Monday to Friday, and a Team Leader.
About You
You will be someone with previous experience of working or volunteering to support vulnerable adults, or an understanding or awareness of this through life experiences. You will also be able to show your commitment to understanding the effect someone’s past experiences have on who they are today.
With good interpersonal skills and the ability to communicate clearly, you will also have a commitment to upholding professional boundaries. Honesty, respect, reliability and a lack of judgement combined with the ability to deal with challenging behaviour in a non-confrontational way are all essential.
Able to keep clear and accurate records, you should also be comfortable using a range of IT systems including Microsoft Office.
You will be a capable and motivational manager, committed to working with your team in order to provide a high-quality service for our residents.
You will have both an understand of, and an enthusiasm for service delivery methods that meet current best practice standards.
We welcome applicants from people from a wide variety of experiences who meet the minimum requirements set out in the Person Specification, and we will provide training.
The client requests no contact from agencies or media sales.