Administration Management Jobs

We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.

Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.

Key responsibilities

 Office & Finance Administration

• Working alongside the Office Manager to ensure the smooth running of the office.
• Responding to general enquiries.
• Co-ordinating the weekly staff office duties rota.
• Co-ordinating the internal meeting room booking schedule.
• Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
• Working alongside the Office Manager in the review of supplier’s contracts.
• Preparing the monthly petty cash and credit card reconciliation for authorisation.
• Depositing cheques and cash donations as soon as they are received and recording transactions.
• Overseeing the Finance inbox, monitoring enquiries and invoices.
• Ensuring all finance records are filed accurately and systematically.
• Provide HR administrative support.
• Providing administrative support across all teams as and when required.

Grants Administration

• Coordinate grants programme shortlisting and assessment panel meetings.
• Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
• Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
• Provide administrative support for our youth participation activities.
• Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person specification

Essential

• At least one year’s continuous experience working in a similar role.
• Strong administration skills.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks and problem solving.
• High level of proficiency using Microsoft Office, including Excel and Outlook.
• Strong finance skills.
• Experience of using cloud-based invoice processing/database systems.
• Knowledge of and commitment to inclusion, diversity, equality and accessibility.

Desirable

• Experience in a charity, agency, youth or music organisation.
• Experience in writing meeting minutes.
• An understanding of the principles of data protection.
• Awareness of financial fraud risk management.
• Knowledge of grant making.
• Knowledge of using Salesforce and other databases.
• Understanding of the music education and / or music industries landscape.
• Passion for music and interest in its benefits for individuals and society.

NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.

NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional Programme Administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.

This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to NHS Providers HR team. 

Please also complete the online interactive equal opportunities monitoring form as part of your application. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

Provision of Administrative Services for Grant Giving Trust

Two interesting and innovative family trusts, one charitable, the other a radical grantmaker unrestricted by charitable status, seek administrative support to field applications, prepare papers for three trustees' meetings a year, minute these meetings and handle follow-up. 

The post is self-employed, averaging 28 hours per month and earning in the region of £850 pm, but is concentrated around the meetings. 

Helpful to be based conveniently for meetings in London, but not essential as Zoom can be used. As this is a self-employed post it will be within your own choosing how, when and where you undertake the required work.

Administrative efficiency and good time-management are paramount and IT skills essential but wider interest, involvement and opinions are welcome.

The closing date is 30/06/2024 at midnight.

We are seeking a detail-oriented and motivated Junior CRM & System Administrator to manage the configuration and operation of our Customer Relationship Management (CRM) system. This role involves ensuring the CRM is optimized for data integrity, user efficiency, and effective communication with members and stakeholders. The ideal candidate will have a foundational understanding of CRM systems, be comfortable with data management, and possess strong organisational and communication skills. Experience of CiviCRM is highly desirable.

About Open Age:

Open Age was established in 1993 and we’re now celebrating 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres, online and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday and office closure over Christmas.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution

Hybrid working, offering a flexible combination of office and home-based working.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

EDUCATION FOR ALL MOROCCO has been fundrasing for over two decades, to enable girls living in the High Atlas mountains to access fulltime education, by providing boarding accomodation near to their senior schools.  Five of our six houses were destroyed in the September 2023 High Atlas earthquake. Miraculously they were all empty at the time of the disaster. Due to the extraordinary generosity of donors, EFA has substantial funds to support an extensive program of rebuilding

As Finance & Operations Administrator you will have a key role to play working closely with the trustees and Head of Fundraising & Communications to co-ordinate activities,  to ensure day to day operations in the UK run smoothly.  

The role as advertised covers a broad range of activities. However there will be peaks and troughs of workload. 

This job is for you if you are:

-  A qualified accountant or bookkeeper with experience of Xero ideal (training can be provided).

- Confident working with Microsoft Office (Excel & Word) & Shared drive (eg, GoogleDocs).

- Comfortable working with a variety of IT packages, or learning how to do so 

- Very organised, able to take the initiative, able to work independently.

- Experienced working in a small but ambitious organisation, or are confident you can adapt to such an environment

- Able to be flexible in terms of work load.

In a typical month you’ll:

-  Support the Chair of Finance; preparing monthly accounts. Processing receipts and payments for bank reconciliation; invoices and expense claims.   Filing finance documentation. Maintian the restricted v unrestricted donation records, Gift Aid schedules, HMRC returns.

-  Support  the Head of Fund Raising and Communications, liaising with donors (sending receipts, requests for information), researching potential donors, preparing grant applications, ordering brochures and marketing information. Acting as a day to day point of contact. 

- Support the Chair and Vice Chair of Trustees;  helping to prepare and distribute monthly meeting agendas, supporting papers, co-ordinating virtual meeting schedule, drafting and distributing minutes, .- 

-  Support the Chair of Governance ensuring Trustee and Staff Handbooks (policies and protocols), risk register, are uptodate and accessible via the website portal. Lead the administration process for the recruitment of trustees and staff, including the preparation of candidate packs, advertising, induction. Oversight of the EFA Partnership Agreements.

- Support the Chair of Educaton re liaison with relevant external auditors (safeguarding, health and safety, risk). Linking with Moroccan partners to agree on timing and arrangements for audit visits. Ensuring reports are available to trustees as agreed. 

- General ad hoc support to trustees, staff and external stakeholders as required. 

Position: Finance & Operations Administrator

Responsible: to The Chair of Finance 

Location: Remote

Hours: 20hrs per week (flexible).

Salary: £24,000£30,000 per annum. Pro Rata 0.3 

Annual leave and benefits: 

28 days annual leave for fulltime (not including bank holidays) (pro rata)

Pension Scheme with matched contributions of 6% after 3 months

How to apply 

Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivations. 

First-round interviews will take place in the week commencing 24th June. 

Closing date 19th June 2024. 

EFA is committed to safeguarding children. We are looking for people that can bring different perspectives and experiences. We are unable to offer visa sponsorship to candidates living outside of the UK

This is a varied and integral role providing administrative support to Arthritis Action’s Finance, Executive Management, Services Teams and Trustees, working under the supervision of the Operations Manager.  

Your role will provide day to day operational assistance in our London office including: meeting and diary management, writing minutes and providing admin support across the Charity. Liaison with the landlord and office suppliers, assist with finance including processing direct debits, staff credit cards and supplier invoices and compiling monthly reports. You will also be the first port of call for incoming calls and manage incoming/outgoing post and IT administration.

Key Responsibilities – the role will include but not be restricted to:

• Providing admin support to the Finance, Executive Management and Services Teams
• Ensuring smooth running of the office and troubleshooting issues that arise

Office & Executive Admin

• Support CEO with scheduling meetings, database entries and diary management
• Support with administration of Committee & Trustee meetings, and writing minutes
• Provide admin support for the Executive Management Team
• Responsible for premises troubleshooting, arranging minor repairs, cleaners, and refurbishment
• Liaise with landlord and office contacts where necessary
• Deal with incoming and external post and franking machine.
• IT administration

Finance

• Process staff credit card transactions
• Set up and process all direct debits and reconcile with monthly reports from the Direct Debit supplier
• Upload invoices, donations and other transactions, and file supplier invoices
• Other ad hoc finance tasks

Services & Team Support

• Be the first point of contact for incoming telephone calls to Arthritis Action
• Organise monthly team meetings and write the minutes
• Respond to research requests

Other Activities

• Other tasks relevant to the level of this post may be asked of you

About Arthritis Action

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. We also offer one-to-one nutritional consultations; access to clinical appointments with our network of osteopaths, physiotherapists, and acupuncturists; and a personalised pathway for goal setting, through our Membership, to help people take control of their arthritis and enjoy life to the full.

PERSON SPECIFICATION
EXPERIENCE & SKILLS
Competent in Microsoft Office packages - Essential
Experience in delivering strong customer service - Essential
Excellent verbal and written communications skills - Essential
Efficient organisational and time management skills - Essential
Experience of supporting an Executive Team and writing minutes - Essential
Experience of working in the Charity sector - Desirable
Experience of managing a database/CRM - Desirable

ATTRIBUTES
Excellent customer service and inter-personal skills - Essential
A self-starter, able to work on own initiative where required - Essential
Enthusiastic team-player with a can-do attitude  - Essential

How to Apply:
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability
for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.

Applications should be received by 23:59 on Friday 14 June 2024 at the latest.
First-round interviews will be held in the London office (56 BUckingham Gate) on Wednesday 19 June 2024. 
Second-round interviews will be held online on Wednesday 26 June 2024.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same
way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic
origin, sexual orientation, religion or belief.

An interesting and varied support role. The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. 

The key duties and responsibilities are:

• Providing administrative support to the management team
• Ensuring information from contractors is uptodate
• Providing information to supporters about HCCN’s programmes and services 
• Updating HCCN’s Mailchimp database
• Processing new user applications and managing individual treatment waitlists
• Updating master documents 
• Filing using Google cloud based storage 
• Monitoring HCCN’s generic email accounts and responding appropriately
• Arranging Trustee and operational meetings
• Preparing agendas and papers for Trustee/operational meetings
• Taking minutes of Trustee/operational meetings

The role is hybrid. The nature of this role will require flexibility to meet work needs as they arise. The successful applicant will be required to work at our Bradbury House location when we hold operational meetings. The address is Mayfield Road, Huntingdon, PE29 1UL.  The time commitment is 10 hours per week at the rate of £20 per hour, working from home and virtually with travel across Huntingdonshire.

You will act with integrity and respect. We need you to be confident, proactive, to seek out and listen to what people are doing and want to do.

You need to know and care about people with cancer and the issues that affect them.

At HCCN we commit to:

• Listening first - to fully understand the wants and needs of our clients and volunteers
• Maintaining confidentiality, at all times
• Remaining alert to the latest tried and tested ways to help people diagnosed with cancer
• Collaborating with reputable partner organisations – to achieve win, win, win solutions
• Ensuring we demonstrate legal and financial compliance – good governance
• Focus our passion on doing the things that will improve the quality of life of our clients

Sudbury Methodist Church is looking for an Administrator to efficiently manage its office and records, oversee premises bookings and provide excellent administrative support to the Minister and the church.

As the first point of contact to the church, the successful candidate will be a proactive and flexible self-starter who relates well to people whilst maintaining confidentiality. They will also have relevant experience of office administration with good IT and record-keeping skills.

We are looking for a highly motivated individual with excellent customer service and communication skills to join St Pauls Advice Centre as a Reception Administrator.

St Pauls Advice Centre aims to reduce poverty by delivering advice and advocacy services covering a range of social welfare law issues. Need has grown as the recession has increased poverty and reduced support services, and our work is now, more than ever, vital for ensuring access to justice for all.

The role involves working on reception greeting St Pauls Advice Centre clients and other visitors, helping to identify issues and dealing with requests for information. You will be responsible for answering incoming telephone calls, distributing post and messages and liaising with other team members as needed. The role also involves supporting other members of the staff with administrative tasks.

You will have strong communication and interpersonal skills and enjoy working in a diverse and challenging environment. You will also have the desire to help and support people and a willingness to get involved with the services SPAC provides.

We are looking for someone who has: excellent communication, organisational and analytical skills; is a strong team worker; speaks a community language and can demonstrate respect for diversity.

(Speaking a community language for the post of Reception Administrator is a Genuine Occupational Requirement (GOR) as per schedule 9 of the Equality Act 2010).

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package: 

• Salary: £20,095.20 actual (£25,119 full time equivalent)
• Working hours: 28 hours per week
• Permanent contract
• Annual Leave: 30 days per year plus bank holidays (pro rata)
• Extra 3 days annual leave between Christmas & New Year (pro rata)
• Pension Scheme: 5% employer’s contribution
• Flexible working hours

Closing Date: Monday 24th June 2024 (5 pm)

Interview Date: Wednesday 3rd July 2024

Full job description, person specification and details of how to apply are available on the SPAC website.

No CV’s or agencies please.

Ealing Road Methodist Church is looking for an Administrator to efficiently manage its office and records, oversee premises bookings and provide excellent administrative support to the Minister and the church.

As the first point of contact to the church, the successful candidate will be a proactive and flexible self-starter who relates well to people whilst maintaining confidentiality. They will also have relevant experience of office administration with good IT and record-keeping skills.

Part time 15 hours per week

Salary: £17.00 per hour (fte for 37.5 hour week = £33,150)

Permanent

Closing date for applications: 28 June 2024

Interviews on 19 July 2024

This post may be able to be combined with a similar part time job at

Sudbury Methodist Church, Wembley

The Methodist Church is an equal opportunities employer

Job purpose:

 The role has two distinct areas of responsibility:

  Provide administrative and logistical support for the smooth running of the London office (70%). Administrative assistance for the general operations of the Trustees, including coordination of Board meetings (30%), although this may vary on a day-to-day basis.

This role requires a candidate who is well-organised, adaptable, and proactive. Strong administrative, numeracy, communication, and IT skills and proficiency in using the Microsoft Office suite, including SharePoint and our organisational Intranet, are essential.

 Most importantly, they’ll be team players willing to learn and bring a positive, enthusiastic attitude with a proactive, can-do approach.

Roles and responsibilities:

Office Administration and logistical support (70%)

· Proactively ensure that the office functions well and efficiently, maintaining office equipment and stocks of office supplies within budget.

· Act as the primary contact for visitors and phone inquiries. Manage the general inquiries email inbox and other shared email accounts.

· Be the main point of contact for office maintenance, security, and building management. Communicate with the landlord to promptly and efficiently address any related issues.

· Ensure office procedures are kept up-to-date and communicated to staff.

· Coordinate the preparation and production of business cards and ID cards for staff

· Develop and uphold Saferworld (UK)’s list of trusted suppliers, regularly reviewing and adjusting as necessary in alignment with Saferworld’s procurement policy.

· Add, update and maintain the UK Asset online asset register

· Identify opportunities to improve administrative systems and processes and proactively collaborate to redesign them.

· Collaborate closely with the Global People and Operations teams and ICT to assist in the onboarding and offboarding processes for new staff in our London office.

· Plan staff events, including annual summer and winter socials.

· Assist with renewing global insurance policies and provide administrative support for handling claims, including coordinating with staff and the insurance claims team as necessary.

· Coordinate with the IT team to set up new employees, ensuring the provision of company IT equipment aligns with internal policies.

· Provide administrative support to staff when visiting the UK, including providing visa support letters and making travel bookings in the UK for visiting staff and partners.

· Provide support with the organisational Travel Management Company (TMC), including setting up staff profiles and offering booking guidance.

· Monitor staff travel plans for ICT equipment movement.

· Manage Saferworld's organisational contacts database, including contact import, tagging, and deduplication, in compliance with UK GDPR legislation.

· Maintain an organised and effective filing structure within the internal SharePoint sites where relevant

Management team administrative support (30%)

· Provide administrative support to the Chief Executive Officer when required.

· Assist in preparing and coordinating management team, UK and Saferworld Europe Board meetings, and other committee and leadership meetings. This includes handling documentation, logistical arrangements, ICT setup for remote participation, and supporting travel bookings and expense claims.

· Manage the global Saferworld calendar, ensuring everyone is informed of events and meetings as necessary.

· Undertake miscellaneous tasks as requested by the CEO, demonstrating flexibility and adaptability to support organisational needs effectively.

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities. 

Are you keen to use your administrative skills to help support people to achieve their potential?

As Administrator at a thriving and busy community-based organisation, you will play a key role in ensuring the smooth running of administrative procedures as well as assisting with facilities and financial management.  The role is based full-time in our offices in Shoreditch, London 

What you will be working on:

• Developing our administrative systems to be efficient and fit-for-purpose
• Supporting the effective use of IT hardware and software across the organisation
• Leading on the hiring of our meeting rooms and leasing of our office spaces
• Co-ordinating facilities issues such as negotiating good value contracts with our suppliers and organising day-to-day maintenance of our centres
• Assisting in the financial administration of the charity

This job is for you, if ...

• you have experience of improving administrative systems and implementing financial procedures and controls
• you have a flexible approach to work with the ability to manage a busy and varied workload
• you have a friendly and welcoming disposition
• you possess high levels of competence in the use of IT
• you want to use your expertise for the benefit of a thriving community based organisation

How to Apply:

Visit our website for instructions on how to apply.

Closing date for applications: 11th June 2024

Interviews: 25th and 26th June 2024

Our Recruitment Policy

St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

This is a unique and exciting opportunity to build on your operations and project management skills, in a diverse role that has a large impact on our company. 

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focussing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Operations Manager

Based: Battersea Park - Hybrid and Flexible Working Model

Salary: £29,480 per year

Contract: Permanent, Full Time

Role Overview

This position requires a proactive approach to ensure the smooth functioning of Operations and Facilities across our company. 

The ideal candidate is a self-starter, with proven organizational skills and able to manage time and prioritise workflow according to the fast pace of the role. Office management, operations administration and project management/development experience preferred. The candidate will be able to work independently, while being of support to the whole team; they will have a keen interest in developing in Operations and Project Management, as well as strong customer service experience and upbeat personality. 

Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. 

Job Purpose

• Review procedures to streamline and increase efficiency, including IT procedures, office management procedures, stock up keep etc. 
• Reception: Post and deliveries collection and dispatch, welcoming visitors and responding to queries. 
• Stock check of the staff shared space, responsible for orders placement and financial spend tracking. 
• Responsible for shared inboxes related to fleet management, operations, maintenance and feedback.
• Managing a central system for monitoring and logging complaints, comments, Freedom of Information Requests making sure all are dealt with in accordance with the procedure and reporting figures quarterly. 
• Tracking insurance claims and accidents report for quarterly KPIs. 
• Manage company performance data, ensuring deadlines are met and reports ready for client.
• Manage the repairs tracker, raising POs and maintaining accurate budget records with input of invoices and purchase orders raised and support mangers with the preparation of financial reports. 
• Collect data regarding current stock, i.e. warranty length, equipment health and durability, etc, to support Operations Manager in developing a more financially strategic approach toward IT equipment 
• Become first point of contact for IT queries, ability to resolve basic IT issues, before escalating to IT service desk. 
• Seeking quotes for goods and services in line with Enable’s Procurement Code. 
• To comply with all Enable Codes of practice and policies and procedures concerning data protection and health and safety. 
• Required to occasionally travel inside and outside of the borough either by driving, cycling or using public transport. Required to drive Enable’s vehicles both in and outside the borough when appropriate.

The successful candidate will have

• At least 1+ year of experience in an Office Management, Operations Administration or Facilities Management position
• Strong customer service skills and the ability to deliver excellent employee experiences
• Experience creating and monitoring databases
• A friendly, positive and helpful demeanour
• Basic knowledge of current Building Regulations and  maintenance/repairs
• A thorough understanding of Health and Safety standards

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.